Customer Service Human Resource

RACHEL PEDANO

856-***-**** ************@*****.*** SHAMONG, NJ

QUALIFICATIONS SUMMARY

Highly motivated and result oriented recruiter with proven results in the recruiting and customer service industries. Extensive experience in the service space accompanied with development and execution of recruitment strategy has prepared me to take my career to the next level with an organization that rewards hard work, results, and leadership skills.

SKILLS AND INTERESTS

●Recruiting strategy

●Employee Relations

●Human Resources

●MS Office Suite, Mac OSX, Windows OS

●Technology, Innovation

●Charity: St. Vincent de Paul Society

●Human Rights: Equality

WORK EXPERIENCE

THE NBN GROUP (NEWBORN NURSES), CHERRY HILL, NEW JERSEY

Recruiter, October 2016 – Present

●Coordinate the hiring process for prospective new employees in the per diem nursing division, which include candidate sourcing, scheduling and conducting interviews, obtaining background checks and references, extending offers of employment, and planning and implementing new employee orientations

●Collaborate with nursing supervisors, educators, and schedulers to identify deficiencies in our pool of employees in order to prioritize future recruiting efforts

●Ensure that new employees were hired in compliance with accreditation guidelines through creating and auditing employee charts

●Monitor applicant progress and maintained accurate hiring data through the use of Excel spreadsheets and databases including Taleo and Hometrak

●Establish connections with previous per diem employees to guide them through rehiring process

●Create and monitor up to 30 requisitions at a time through ZipRecruiter, Indeed, CareerBuilder, and LinkedIn

RUBY TUESDAY, SOMERSET, NEW JERSEY

Server, February 2014- June 2016

Lead training of new employees on industry standards and processes

Build and fostering relationships with clients by delivering outstanding customer service

PANERA BREAD, MARLTON, NEW JERSEY

Shift Leader, September 2010 – N0vember 2013

Ensured operational excellence through implementation of service standards

Addressed guest complaints, comments and concern with attention to personal needs

Logistical assistant; sales forecasting, team scheduling and performance management, and inventory maintenance

Coordinated team training and development, and implementation of industry standards with team members

EDUCATION

RUTGERS UNIVERSITY, NEW BRUNSWICK, NEW JERSEY MAY 2016

Bachelor of Arts, Labor Studies and Employment Relations, Human Resource Management (Minor), accompanied by an Associates Degree in Psychology.

Dean’s List: Spring 2014, Fall 2014, Fall 2015, Spring 2016

Cum Laude honors

COURSEWORK

Compensation, Negotiation, Staffing, Employment Law, Employee Benefits, Career Management

ACADEMIC EXPERIENCE

National Society of Leadership and Success member

Teacher Assistant for Employment Discrimination Law

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