Customer Service Sales

CELESTIE VALADEZ

**** ****** **, **********, ** *5006 C: 972-***-**** ***************@*****.***

Responsible and dependable Customer Service Representative. Two years progressive experience with great communication and interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Trusted key holder

Exceptional communication skills

MS Windows, word, excel proficient

Strong client relations

Training development aptitude

Strategic sales knowledge

POS systems expert

Service-oriented

Courteous demeanor

Energetic work attitude

References Naomi Sanchez, Assistant manager Massage Envy- 817-***-**** Robert Acosta, Supervisor/ Operations Manager ABS Multiservice- 214-***-**** Laila Garcia, Community church counselor- 469-***-**** Customer Service Representative, 09/2015 to 09/2016 ABS Multiservice – Dallas, Tx

Directing customers to appropriate sales representative. Discuss details of potential services with operation managers via email and telephone. Respond to clients requests, and rely progress reports regarding completed work. Record and update client information while also maintaining records for company and facility managers. Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Provided an elevated customer experience to generate a loyal clientèle. SUMMARY

SKILLS

REFERENCES

WORK HISTORY

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing. Served as the main liaison between customers, management and sales team. Processed daily invoices and billed renewed invoices to clients. Executed in-season pricing strategies to reach financial targets of Number. Receptionist, 01/2015 to 07/2015

Massage Envy - North Central Austin – Austin, Texas, United States Promptly responded to general inquiries from members, staff, and clients via telephone and e-mail. Counsel customers on options for service.

Keeping management apprised of member concerns and following manager's policies, procedures and direction.

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Successfully acquired an average of 20 new customers per month, generating a 5% growth in revenue. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Assisted in creating pre-season marketing plans to support department and divisional strategies. Set up and explained new membership contracts.

Earned management trust by serving as key holder, responsibly opening and closing store. Sales Associate/Key Holder, 01/2012 to 04/2013

Fossil Store – Dallas, Texas, United States

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. EDUCATION

High School Diploma: 2014

Rl Turner high school - Carrollton, TX.

Associate of Arts: Marketing, Current

Austin Community College - Austin, TX

Transfer to the University of Texas at Austin, Moody college of communication. Currently enrolled in online University of Texas center for professional education Real Estate program.

Contact this candidate