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Manager Customer Service

Location:
Saint Joseph, MI
Posted:
July 23, 2017

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Resume:

Jeffrey Kosmal, RN

**** ******* ***** **

Saint Joseph, MI. 49085

708-***-**** Cell

ac1f9o@r.postjobfree.com

Hospice at Home, St Joseph, MI RN Case Manager 9/2015--Present

Lakeland Hospital St Joseph Michigan RN CCU/ICU 12/2014-- 9/2015

BerrienSprings, Sacred Heart D/A Rehab RN Manager, Project Coordinator, 6/2014- 10/14

Set up of Nursing Program, Detox protocols, Patient assessment rooms, Pharmacy (ordering drugs, DEA inspection, Security systems). Medication distribution rooms, Training nursing staff.

Lakeland Hospital, Saint Joseph, MI 11/ 2012 - 5/2014

RN Emergency Department

Ravitron Equipment, Benton Harbor, MI. February 1st –April 23,2012

Customer Service, Scheduling, Shipping/Receiving. Quality Management. QA

BrainLab, Westchester, Illinois July 2011 – December 30, 2011

CAPA Analyst/Quality Control Manager

Responsible for all CAPA inquiries for BrainLab products North America.

Responsible for a sophisticated improvement process within medical device industry with an emphasis on CAPA, ensuring timely and effective corrective and preventative actions (CAPA's) for relevant customer complaints, adverse events, product or service defects and quality system non-conformance. Reporting of such events to the correct German or American regulatory bodies.

Perform statistical data analysis of QC results

FDA (USA)/ISO (Germany) certified

Dial America, Oakbrook, Illinois February 2011 – August 2011

Call Center Sales Specialist – Smart Technologies/Hess Oil Company

Primary responsibilities included coordinating all parts of the sales and quality control with new product initiatives and selection processes. Ensuring customer complaints were properly handled and corrective timelines were met for the product(s). Reporting to Director QC any special needs and or corrections.

Legatta Construction Company, Aliquippa, PA January 2009 – August 2010

Residential heating and cooling company. QA/QC

Aliquippa General Hospital, Aliquippa, PA __ September 2003 - November 2008

Night Nurse ER

Medical Center of Beaver County, Beaver, PA _ March 2002 - June 2002

RN Cardiac Catheterization Lab

University of Pittsburgh, Pittsburgh, PA __ January 2000 - August 2003

Night Charge Nurse ER

RN Emergency Department Level 1

Western Pennsylvania Hospital, Pittsburgh, PA _ July 1997 - January 2000

RN Emergency Department Level 2

Cardiac Catheterization Lab

Hematology/Oncology

Medical Center of Beaver County, Beaver, PA July 1996 -July 1997

RN Emergency Department Level 2

McLeod Regional Medical Center, Florence, SC June 1994-July 1996

RN Emergency Department Level 1

RN Cardiac CCU

RN Cardiac Cath Lab

Licensure and Certifications

Nursing License - Michigan -Active

Nursing License-Pennsylvania-Active

Nursing License--Indiana - Active

Nursing License- South Carolina- Not Active

FDA/ISO Certification

PALS, ACLS, BLS,TNCC

Education_:__Community College of Beaver County, Beaver, PA 1993 Graduate_RN



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