Manager Customer Service
Resume:
Jeffrey Kosmal, RN
Saint Joseph, MI. 49085
708-***-**** Cell
**********@*******.***
Hospice at Home, St Joseph, MI RN Case Manager 9/2015--Present
Lakeland Hospital St Joseph Michigan RN CCU/ICU 12/2014-- 9/2015
BerrienSprings, Sacred Heart D/A Rehab RN Manager, Project Coordinator, 6/2014- 10/14
Set up of Nursing Program, Detox protocols, Patient assessment rooms, Pharmacy (ordering drugs, DEA inspection, Security systems). Medication distribution rooms, Training nursing staff.
Lakeland Hospital, Saint Joseph, MI 11/ 2012 - 5/2014
RN Emergency Department
Ravitron Equipment, Benton Harbor, MI. February 1st –April 23,2012
Customer Service, Scheduling, Shipping/Receiving. Quality Management. QA
BrainLab, Westchester, Illinois July 2011 – December 30, 2011
CAPA Analyst/Quality Control Manager
Responsible for all CAPA inquiries for BrainLab products North America.
Responsible for a sophisticated improvement process within medical device industry with an emphasis on CAPA, ensuring timely and effective corrective and preventative actions (CAPA's) for relevant customer complaints, adverse events, product or service defects and quality system non-conformance. Reporting of such events to the correct German or American regulatory bodies.
Perform statistical data analysis of QC results
FDA (USA)/ISO (Germany) certified
Dial America, Oakbrook, Illinois February 2011 – August 2011
Call Center Sales Specialist – Smart Technologies/Hess Oil Company
Primary responsibilities included coordinating all parts of the sales and quality control with new product initiatives and selection processes. Ensuring customer complaints were properly handled and corrective timelines were met for the product(s). Reporting to Director QC any special needs and or corrections.
Legatta Construction Company, Aliquippa, PA January 2009 – August 2010
Residential heating and cooling company. QA/QC
Aliquippa General Hospital, Aliquippa, PA __ September 2003 - November 2008
Night Nurse ER
Medical Center of Beaver County, Beaver, PA _ March 2002 - June 2002
RN Cardiac Catheterization Lab
University of Pittsburgh, Pittsburgh, PA __ January 2000 - August 2003
Night Charge Nurse ER
RN Emergency Department Level 1
Western Pennsylvania Hospital, Pittsburgh, PA _ July 1997 - January 2000
RN Emergency Department Level 2
Cardiac Catheterization Lab
Hematology/Oncology
Medical Center of Beaver County, Beaver, PA July 1996 -July 1997
RN Emergency Department Level 2
McLeod Regional Medical Center, Florence, SC June 1994-July 1996
RN Emergency Department Level 1
RN Cardiac CCU
RN Cardiac Cath Lab
Licensure and Certifications
Nursing License - Michigan -Active
Nursing License-Pennsylvania-Active
Nursing License--Indiana - Active
Nursing License- South Carolina- Not Active
FDA/ISO Certification
PALS, ACLS, BLS,TNCC
Education_:__Community College of Beaver County, Beaver, PA 1993 Graduate_RN
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