Software Information Technology
Resume:
EARL F. ADAMS II
Home 832-***-**** Mobil 832-***-****
********@*****.***
EDUCATION:
American InterContinental University Bachelors of Science Degree in Information Technology – Graduated in November 2008 with 3.11 GPA
Concentration: Computer Information Systems, Computer Networking Technologies, Program Internet, Windows Server installation, Configuration, Network Administration, System Administration, Advanced System Administration
Skill Sets:
Windows NT, Windows 2000 Server, Windows Server 2003, Windows Server 2008. Windows XP, Windows 7, TCP/IP, Active Directory, Managed GPOs, Managed CITRIX, DNS, DHCP, WINS, SNA, SQL Server, Managed ALTIRIS, GHOST, LEXMARK Printers, DELL Personal Computers, and TAPE BACKUP and COMPAQ Servers, IT TRAINER, Peer to Peer and Client/Server Network Connection, Network Printers, IPhone and IPad, and other mobile devices, Audio Visual such as projectors, and Distance Learning Centers, Desktop Support, Help Desk Analyst, Software Support Specialist, Satellite Terminal, Sophos Safeguard, Lotus Notes, VNC and VPN, Microsoft Office 2010 and Office365 and Window10 and Managed Mirage VMWare.
EXPERIENCE:
Customer Support Technician I
Lone Star College Kingwood
Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
Provides professional, courteous, prompt and accurate support and solutions to users.
Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.
Establishes priorities on Service Desk tickets based on established helpdesk and departmental guidelines and procedures. Properly documents problem ticket into online Service Desk System, and follows up and communicates ticket information to users when appropriate.
Assists other IT technical staff in providing users feedbacks and user statistics.
Updates Service Desk database information.
Creates and administers new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.
Participates in the development of improvements and help to implement the changes within team. May recommend new procedures affecting several teams.
Identifies complex, multi-faceted problems and takes immediate action to address them.
Responsible for other reasonable, related duties as assigned.
Adjunct Instructor
UEI College – Houston Campus
Designs and teaches various computer courses for students. Creates course outlines
and writes instruction and review handouts for each of the different course.
Prepares the room and the computers for use before each class; attends to the proper
shut-down of computers after classes.
Assures that the computer equipment is properly used.
Trains and supervises volunteer facilitators.
Supervises use of computer equipment during lab hours.
Performs other related duties as assigned.
Part Time Desktop Support Technician III
Lone Star College Creekside Center
Perform comprehensive maintenance scheme as prescribed by Lone Star College, including PC, notebooks, printers Audio Visual Aids and other PC peripherals.
Relocate & install PCs, printers & other peripherals including standard software within all client locations.
Install & configure of end user software, e.g.: MS Office, Lotus Notes.
Observe Lone Star College security & safety regulation in particular to virus protection.
Ensure software is virus free prior to installation.
Install Local Area Network (LAN) client software & hardware as appropriate.
Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment
International Technical Systems Analyst – Douala, Cameroon, Africa;
Wood Group PSN – Contract Employee to Noble Energy
Diagnoses and troubleshoots problems encountered with personal computer hardware and peripherals
Resolves issues encountered with personal computer-operating systems and software packages.
Diagnose and troubleshoot technical issues with Blackberry, IPhones, and supported PDA’s and tablets.
Diagnose and troubleshoot technical network connectivity and network printing issues.
Works with vendors and maintenance service providers to diagnose, repair and correct issues for users
Build and deploy PC systems according to company standards.
Awareness of and the ability to troubleshoot basic to intermediate network issues including satellite communications equipment
Travels internationally providing IT Support to Oil Rigs for various companies
Part-Time Instructor Computer Technician Program OnSite Network Analyst
Everest Institute Hobby and North Campus
Conduct classroom observations and performance evaluations as required by Director of Education
Relocate & install PCs, printers & other peripherals including standard software within all client locations.
Install & configure of education staff and student software
Ensure software is virus free prior to installation.
Install Local Area Network (LAN) client software & hardware as appropriate.
Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment.
Desktop Support Technician
First Genesis – contracted to ExxonMobil Houston Campus
Perform comprehensive maintenance scheme as prescribed by ExxonMobil, including PC, notebooks, printers and other PC peripherals.
Relocate & install PCs, printers & other peripherals including standard software within all client locations.
Install & configure of end user software, e.g.: MS Office, Lotus Notes.
Observe ExxonMobil security & safety regulation in particular to virus protection.
Ensure software is virus free prior to installation.
Install Local Area Network (LAN) client software & hardware as appropriate.
Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment.
International Technical Systems Analyst – Douala, Cameroon, Africa; Managua, Nicaragua
Wood Group PSN – Contract Employee to Noble Energy
Diagnoses and troubleshoots problems encountered with personal computer hardware and peripherals
Resolves issues encountered with personal computer-operating systems and software packages.
Diagnose and troubleshoot technical issues with Blackberry, IPhones, and supported PDA’s and tablets.
Diagnose and troubleshoot technical network connectivity and network printing issues.
Works with vendors and maintenance service providers to diagnose, repair and correct issues for users
Build and deploy PC systems according to company standards.
Awareness of and the ability to troubleshoot basic to intermediate network issues including satellite communications equipment
Travels internationally providing IT Support to Oil Rigs for various companies
Manufacturing Repair Technician
Volt Information Services – Contract Employee to HP Computers
Reviews and tests operability of assembled HP Servers and components.
Diagnose, troubleshoots and repairs malfunctioning systems and components.
Document and report in any defects in assembled product and diagnostic tests.
Assembled HP Servers in accordance company methodology
Program Chair – Computer Support Technician
Texas School of Business – North Campus
Assist in the development and implementation of retention activities for the program to help ensure the University meets budgeted retention rates.
Monitor retention rates within the program to help identify faculty specific or curriculum specific issues that may be causing students to withdraw from school.
Work closely with the Director of Education in the implementation and development of tools, reports, and management of the Kaplan University Assessment Plan.
Meet with program faculty regularly.
Conduct classroom observations and performance evaluations as required by Director of Education.
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