Client Relationship Manager
Resume:
Kara Barnholt, APSC
***** ********* ***, **** #***
Lansdowne, Virginia, 20176
****.********@*****.***
SUMMARY
• Highly driven and motivated professional seeking a career in Administration with room to grow.
• Offering multiple-year experience in office setting, complimented by organizational and leadership skills.
• Strong ability to work with management and executives to understand objectives and projects.
• Experience with implementing technology programs for financial institutions, where professional communication with clients as well partners is vital.
• Her college career has allowed her to gain a sense of proficiency, organization, and the ability to meet company goals in a timely manner.
SKILLS
Accounts Payable Solution Consultant
Writing * Researching * Analyzing * Organizational Skills * Communication * Customer Service * Use of Social Media and its significance in the workplace * Typing EDUCATION/WORK EXPERIENCE
• West Virginia University- Morgantown, WV - December 2013 o Bachelor of Arts: History
o Emphasis in American/Eastern Europe, minor in Communication Studies
• AOC SOLUTIONS, Morgantown, WV/Chantilly, VA - Feb 2014-Present o Client Relationship Manager (02/2017-present):
I am responsible for maintaining the relationship between the banks and my company, acting as the front-line of defense for user experience.
If a user is experiencing a bug or issue on the program, the bank relays this information to myself, and I will assign it to the proper internal team to be researched.
Being a Client Relationship Manager has meant less direct communication with the organizations that use our program, and more communication with their financial institution.
o Customer Support Representative/Implementation Manager (08/2015-02/2017):
With Support, I was responsible for assisting clients that used our software program with any site-related issues.
I was also an Implementation Manager that would walk clients through setting up their own site (on our program). After discussing the client’s needs with their financial institution and the client, themselves, I would assist them in customizing the program to best benefit them.
o Merchant Card Customer Service Representative (02/2014-08/2015):
With this position, I was responsible for reaching out to perspective vendors/merchants for our clients that used our Accounting Software Program.
To ensure proper communication and enrollment for these merchants, I needed to suitably explain how the program would work for them, why it would benefit their receiving of payments from the client, and document organizational information to enroll them.
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