Quality Auditor

RICHARD PATTEN

***** *. **** **, *******, AZ ****2 (C) 602-***-**** *********@*****.***

Professional Summary

Accomplished Operations Manager with an exceptional track record multi-tasking various complex

projects and improvements for a large network of hospitals and outpatient centers.

Skills

Advanced Lean Continuous Improvement (Toyota Production System); completed Dec 2015

ISO Auditor 9001 Certification

Advanced proficiency with Microsoft Office and 30 hospital systems

Completed 24+ corporate level leadership classes

oCrucial Conversations, Time Management, Influencer, American College of Radiology Conference, Problem Resolution, Advanced Software Training, etc.

Creative problem-solving and troubleshooting

Project coordination

Cross functional collaboration and able to work independently

Work History

Scottsdale Healthcare / HonorHealth

Diagnostic Imaging Education & Quality Assurance Coordinator Oct 2015-July 2017

Responsibilities required innovative thinking and included providing an in-depth analysis of business processes by communicating with physicians and staff across all levels of the organization, procedural and safety training presentations, ensuring that corrective actions were implemented and effective, evaluating data for trends, deviations, and opportunities for improvement, making recommendations, conducting internal mock inspections, RCA’s, DNV surveys/ improvements, ISO internal auditing, A3’s, state inspections, RPI’s, DMS boards, Infection Control, Meaningful Use, network Healthstream monitoring, and educational direction and mentoring for students.

Managed multiple diverse projects impacting staff of 350 for 5 hospitals and 6 outpatient imaging centers

Researched 625 topics including process improvements, workflow, regulatory, quality, and safety

Drastically reduced student evaluation paperwork by 50% by cross organizational collaboration

Evaluated computer software, identified problem areas and executed 18 advancements

Planned and administered network standardization of documents

Streamlined and improved workflow while maximizing regulatory compliance

Awarded to Network Patient Safety, Radiology Operations, and New Technology Committees

Taught Waste Module for Lean Continuous Improvement classes

Restructured Connect Training process for students and resolved multiple issues

Developed, manipulated, and drafted customized Excel reports to analyze audit data

Radiology Clinical Instructor Aug 2013-Oct 2015

Provided project coordination, education, and quality assurance for radiology at 3 hospitals, facilitated multi-modality student rotations, communicated pertinent information as needed to accelerate patient care, represented department in monthly Emergency Management meetings, conducted ISO internal audit inspections to diagnose areas that needed to be redesigned, ensured regulatory/safety compliance, and eliminated potential risks. This position included being the Image Library Supervisor for staff at Shea and Osborn Hospitals as well as the Interim General Procedures Clinical Supervisor (X-ray) for Osborn Hospital.

Chosen and sponsored by GE for research opportunity at Children’s Hospital of Philadelphia

Resolved and closed 1310 items with 40 – 50 items open simultaneously

Delivered formal multi-modality presentations; 2 to 3 per month at 3 hospitals

Created quality dashboard to monitor and analyze performance metrics including MIDAS event reporting

Developed audits & reporting process to track regulatory standards and ensure procedural form completion

Contributions to Patient Experience and CAUTI Committees

Administered image quality and process improvement initiatives

Trained staff, produced performance reviews, and provided employee coaching

Motivated staff while ensuring adequate staff levels to cover for absences

Successfully resolved long-standing scheduling issues by devising cross-training for hybrid OR

Lead Technologist Jan 2007-Aug 2013

Coordinated and monitored daily workflow of 15-18 radiologic technologists

Maintained operational needs for ICU, NICU, ER, OR, Fluoroscopy, and Endoscopy

Initiated and controlled interdepartmental process improvements

Consulted on equipment installations/upgrades for digital and computed radiography

Continued to provide excellent diagnostic imaging for adult and pediatric patients

Radiologic Technologist May 2005-Jan 2007

Performed diagnostic imaging in OR, fluoroscopy, and general X-ray for adult and pediatric patients

Jewish Family Children’s Services

Office Manager Oct 2002-April 2003

Responded to patient inquiries, monitored workflow, supervised staff, and provided administrative support to 6 psychiatrists, 1 nurse practitioner, and 30 therapists in behavioral health office.

Reduced insurance denials by 70% through educational training to staff

Bank of America

Senior Operations Manager – Payment Processing Oct 2001-May 2002

Managed Systems team and processed 6 million payments per month utilizing 11 staff and 2 Field Service Engineers. Duties included controlling vendors to ensure completion and testing of dozens of software and hardware enhancements being completely simultaneously.

Operations Analyst – Department Migration Project Sept 2001-Oct 2001

During the NationsBank / Bank of America merger, chaired the integration of Research, Payment Exceptions, Retrieval, and Records departments from North Carolina to AZ and made monthly presentations to 400 associates.

Senior Operations Manager – Records and Retrieval Nov 2000-Sept 2001

Supervised, developed, and trained staff of 50 including 2 leads and 1 Operations Manager.

Operations Manager – Records & Payment Processing June 1997-Nov 2000

Prepared, planned, strategized, and conducted drills for response and recovery for Y2K Emergency Management. Supervised staff, handled conversion to new payment processing system, and created new productivity standards.

Education & Certifications

Bachelor of Science, Radiologic Sciences, GPA 4.0, July 2011, Pima Medical Institute

Associates, Radiologic Technologist, GPA 4.0, April 2005, Pima Medical Institute

American Registered Radiologic Technologist (ARRT) License

Medical Radiologic Technology Board of Examiners (MRTBE); Certified Radiologic Technologist (CRT)

Basic Life Support Certification (CPR)

ISO Internal Auditor Certification

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