Microsoft Office Data Entry

Christy Green

**** *** ******

Phenix City, AL **867

****************@*****.***

Cell Phone : 706-***-****

Seeking a position in an office environment, where there is a need for a variety of office tasks including computer knowledge, organizational abilities, business intelligence and database program use. Work Experience

Dispatcher 5

Customer Elations/Southern Answering Service

Phenix City, AL

May 2013-June 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Getting Information

Interacting With Computers

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Making Decisions and Solving Problems

Updating and Using Relevant Knowledge

Organizing, Planning, and Prioritizing Work

Interpreting the Meaning of Information for Others

Documenting/Recording Information

Analyzing Data or Information

Performing Administrative Activities

Experience with: Active Data Online WebChat, Automatic call distribution ACD system, Customer service and support software, Data entry software, Desktop computers, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft PowerPoint, Microsoft Publisher, Microsoft Windows, Microsoft Word, Multi-line telephone systems, Scanners, Wireless telephone headsets Office Manager

North American Call Centers

Phenix City, AL

March 2006-May 2013

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answer telephones, direct calls, and take messages

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Review files, records, and other documents to obtain information to respond to requests

Deliver messages and run errands

Interacting With Computers

Documenting/Recording Information

Performing Administrative Activities

Getting Information

Communicating with Persons Outside Organization

Processing Information

Scheduling Work and Activities

Making Decisions and Solving Problems

Analyzing Data or Information

Experience with: 10-key calculators, Adobe Systems Adobe Acrobat, Computer terminals, Data entry software, Laptop computers, Laser facsimile machines, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Publisher, Microsoft Windows, Microsoft Word, Multi-line telephone systems, Personal computers, Photocopiers, Postage machines, Scanners, Spreadsheet software, Switchboards, Web browser software

Office Manager

Southern Answering, Inc.

Phenix City, AL

January 2001-March 2006

Monitor the facility to ensure that it remains safe, secure, and well-maintained

Prepare and review operational reports and schedules to ensure accuracy and efficiency

Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems

Acquire, distribute and store supplies

Conduct classes to teach procedures to staff

Communicating with Supervisors, Peers, or Subordinates

Interacting With Computers

Getting Information

Performing Administrative Activities

Making Decisions and Solving Problems

Organizing, Planning, and Prioritizing Work

Communicating with Persons Outside Organization

Establishing and Maintaining Interpersonal Relationships

Judging the Qualities of Things, Services, or People

Documenting/Recording Information

Processing Information

Resolving Conflicts and Negotiating with Others

Scheduling Work and Activities

Coordinating the Work and Activities of Others

Performing for or Working Directly with the Public

Monitor Processes, Materials, or Surroundings

Monitoring and Controlling Resources

Analyzing Data or Information

Updating and Using Relevant Knowledge

Training and Teaching Others

Guiding, Directing, and Motivating Subordinates

Inspecting Equipment, Structures, or Material

Provide Consultation and Advice to Others

Coaching and Developing Others

Interpreting the Meaning of Information for Others

Controlling Machines and Processes

Experience with: 10-key calculators, Adobe Systems Adobe Acrobat software, Data entry software, Desktop computers, Email software, Intuit QuickBooks, Laptop computers, Laser facsimile machines, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Windows XP, Microsoft Word, Mobile phones, Multi-line telephone systems, Notebook computers, Personal computers, Photocopying equipment, Scanners, Tablet computers, Web browser software Education

Some College, Business Administration, Management and Operations, Other Chattahoochee Valley Community College

Phenix City, AL

September 1984-September 1986

High School Diploma or Equivalent, General Diploma Central High School

Phenix City, AL

August 1982-May 1984

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