Customer Service Data Entry
Resume:
Georgina Holland
Puyallup, WA. 98374
************@*****.***
SUMMARY OF QUALIFICATIONS
Bilingual with experience in customer service, data entry, quality control, post-closing, teller line, commercial, consumer loans and mortgage lending. Acquired skills include working in various departments in the banking environment. Worked on multiple projects simultaneously via double screen monitors. Highly organized, detail oriented, self-starter with the ability to work under pressure within a team or individually. Followed government requirements for loan approvals.
06/20/2011 – 7/10/2013
Remix Specialty Staffing
11711 South E. 8th Street, Ste. 100, Bellevue, WA 98005
Title and Post Closing - Reversed Mortgage Department
Loan Servicing and Loan Processor Assistant (Temporary)
Post-closing and procurement/ title curative & clouds and audit recorded mortgages. Oversee loans exceptions assigned by custodian / missing mortgages, title policies, assignments and correcting mortgage exceptions. Work closely to follow up on all outstanding mortgages, title claims, insurance policies, unpaid county taxes and other liens filed. Called county recorded inquiring information on type of documentation acceptable by the county to re-record original missing mortgages. Filed title claims against settlement agents due to missing unrecorded mortgages. Performed high volume, time sensitive tasks related to reverse mortgages.
11/29/10 to 02/25/11
Aerotek Professional Services
11000 NE 33rd PL Ste. 220 Bellevue, WA 98005
Loan Processor Assistant (Temporary)
Assisted Loan Administrator on ordering; Appraisals, titles, escrows, Insurance policies, renewals, and cancellations on residential loans regarding hazards: floods, etc. and contacted insurance agents. Input and updated borrower’s information via the account loan mortgage loan system. Calculated and verified salary information and updated borrower income. Maintained confidentiality when handling customer request and transactions. Validated loan information and identifed conditions per lending guidelines for Underwriter to review; packaged borrower documentation to be submitted within pre-determined timeframes for closing. Responsible for strong business relationships with all customers through established service and sales standard.
2/1/10 to 6/1/10
US Bank
111th S Ave 38th St. Tacoma, WA.
Banker 2
Demonstrated excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail. Followed compliance requirements and knowledge of government policies and internal regulations and ensure procedure with daily operations. Responsible for cash drawer, vault and balance in an accurate and complete manner. Processed new accounts, handled teller transactions; sells/cross-sells bank products services and resolves complex customer service issues.
7/2007 to 5/2009
West Sound Bank, 607 Pacific Ave. Bremerton, WA
Loan Assistant, Residential and Construction Loans
Order property abstract, surveys and appraisals prior to be submit for approval. Monitored invoices with required draw requests and review inspection report prior to sign off draw request. Monitored on all paid order by calling providers to assured items was in Fact paid in full. Assisted loan officers with past due reports. Made sound business decisions, based on credit risk policies to ensure compliance and evaluate loan feasibility. Accurately prepared and emailed or faxed to loan officer to reviewed and approved payoff quotes, prior to send to escrow or requestor. Maintain a close communication with customers, sales partners and operations team. Processed funds received for payoff, and request original documents from our Trust Department.
6/2005 to 5/2007
NW Premiere Mortgage, 830 Central Ave, Kent, WA
Loan Processor
Assisted loan officers and managed the process of a loan pipeline for many top loan officers in a timely matter. Reviewed residential loan applications to verified application data, to meet lenders guidelines, certified pay stubs, bank statements and tax returns documents for accuracy. Ordered and reviewed title policies, appraisals, purchase contracts and HOA documentation. Transferred loan documentation information thru DU and LP for approval. Responsible for researching markets for the maintenance of competitive pricing. Executed daily operations of mortgage loan operations, mailed approval or denial letter to applicants.
7/2001 to 4/2005
Kitsap Bank
619 Bay Street, Port Orchard, WA
Loan Processor
Monitored construction loan balances posted to draw accounts and maintained balances using special programs. Reviewed title reports for outstanding loans, liens and exceptions. Worked closely with title and escrow companies and LPO documents draw specialists. Responsible for the monthly and quarterly G/L balance and petty cash reconciliations, registered all incoming invoices in AP system and forward invoices to the accounting department.
10/01/2000 to 06/20/2001
Employment Security Department
Olympia, Washington
Data Entry
(DESR) Employment Security Department (ESD). Duties performed by the above position: was to input wages paid by the employees and verified the wages was received by the employer to enables the timely payment of benefits to eligible unemployed Washington workers by entry of all employer supplied employee wage data. The positions support efforts to collect employer unemployment insurance (UI) taxes owing and the collection of UI benefit overpayments. DESR provides payment processing services for all tax payments and specialized manual and electronic document management services for the UI Division. I was assigned to scanned employee wage data to the file system for storage.
Education:
Simon Bolivar High school – Panama Rep. Panama
Gaston Faraudo P. Technical College- Panama Rep. Panama
Knapp Business College – Tacoma, WA.
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