THADDEUS CHILDS

**** ****** ***** *** *, Memphis, TN 38115 C: 985-***-**** ac1f67@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic customer service / telesales representative with an in-depth knowledge of sales, account management

and treating customers with upmost respect.

SKILLS

Service-oriented Revenue generation and management

Hospitality background Computer knowledge

Food and beverage services Courteous

Diligent

Efficient

WORK HISTORY

Shift Manager, 01/2016 to 01/2017

Wendy's of Hammond – Hammond, LA

Maintained high standards of customer service during high-volume, fast-paced operations.

Assembled food orders while maintaining appropriate portion control.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved

procedures.

Shift Supervisor, 11/2012 to 01/2016

Valluzzo Companies – Baton Rouge, LA

Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

Prepared quality products while maintaining proper food safety practices, portion control and presentation within

service goal times.

Followed food safety procedures according to company policies and health and sanitation regulations.

Verified that prepared food met all standards for quality and quantity.

Maintained high standards of customer service during high-volume, fast-paced operations.

Sales Associate, 04/2009 to 12/2012

JC Penny – New Orleans, LA

Prepared merchandise for sales floor.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security

practices.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Wrote sales slips and sales contracts.

Customer Service Representative, 01/2006 to 09/2009

State Farm – Kenner, LA

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot.

Provided an elevated customer experience to generate a loyal clientèle.

Routinely answered customer questions regarding insurance and quotes.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Receptionist, 06/2003 to 10/2005

Ramada Inn of New Orleans – New Orleans, LA

Greeted, registered and assigned rooms to guests of hotels or motels.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Made and confirmed reservations.

Verified customers' credit and established how the customer would pay for the accommodation.

Greeted and welcomed all hotel guests with a smile.

Increased hotel revenue, profits and market share through upselling.

Resolved service-related problems in a timely manner.

EDUCATION

High School Diploma: 2004

Marion Abramson Senior High - New Orleans, LA

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