Customer Service Insurance

LESLIE CRAWFORD

*** ******* **. ******, ** *****

662-***-**** or 901-***-**** ********@*******.***

Objective

Currently seeking a Human Resource Management position with a progressive organization that will welcome my experience and provide opportunities for advancement

Education

Associate of Arts –Liberal Arts and Medical Logistics

Community College of the United States Air Force – Wichita Falls, Texas

Bachelor’s Degree in Business Human Resource Management

University of Mississippi – Oxford, Mississippi

Computer Skills

Knowledge of Excel, Word, Lotus, Power Point, Point of Sale, Word Perfect, Access, Microsoft Outlook, Dashboard, Easy Lender and Netscape. Type 55 WPM.

HR Generalist/ Benefit Specialist May 2015- Present

Luvata – Grenada, MS

Maintain and Implement the HR recordkeeping system, BSwift Benefit System, SAP, Kronos, and ADP Payroll System.

Assist in the Development of BTR technology platform to enhance the employee benefits web-based enrollment/ eligibility system.

Provide staff Orientation, formulating fresh hire information packets and aided in applying company HR policies; Create processes to maintain Compliance with Affirmative Action Plans

Oversee daily administrative processes for new hire events, life events, terminations, transfers from hourly to salaried status, Garnishments and 401K

Mediate Employee complaints and issues

Post Jobs internally and externally and review applications for interviews

Work with external advisers to determine benefit levels and payroll deductions for medical, dental, vision and life insurance plans.

Help Construct benefit brochure for employee distribution

Developed a new process to reduce the use of paper forms for managing the Wellness Program.

Provide advice and assistance to the supervisor at the time of staff recruitment

EHS Title 5 reporting; OSHA regulations

Managed performance management system Talent Stream

Construct employee appreciation and recognition luncheon for the Champion program to boost employee morale.

Assisted with HR reports, I-9 verification, employee back ground checks and any employee communication materials

Customer Service/ Shipping Manager July 2011- May 2015

John Richard- Greenwood, MS

Prepare documentation, maintain records, and coordinates logistics for product shipment

Audit waiting to ship report daily to ensure all invoicing is completed

Coordinate the shipping of freight by contacting appropriate freight carriers

Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates

Shop rates for prepaid shipments to ensure that we are getting the best possible freight rates

Assist Customers throughout the North Eastern Territory of the United States

Assistant Manager June 2008- July 2011

Cato- Greenwood, MS

Assist the store manager in day to day duties

Supervise, schedule and train employees and intervene in disputes

Provide excellent customer service and promote store sales

Complete daily reports, open/close the store, make bank deposits

Licensed Insurance Agent February 2006 – present

Liberty National/Primerica, Flowood, MS

Explained features, advantages and disadvantages of various policies to promote sale of insurance plans

Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms

Confer with clients to obtain and provide information when claims are made on a policy

Perform administrative tasks, such as maintaining records and handling policy renewals

Monitor insurance claims to ensure they are settled equitably for both the client and the insurer

Develop marketing strategies to compete with other individuals or companies who sell insurance

Attend meetings, seminars and programs to learn about new products and services

Medical Material Management October 2002 – 2008

The United States Air Force Reserve- Biloxi, MS

Perform and manage administrative functions

Coordinate and manages requisitioning, receipt, storage, and issuing of medical materials

Analyzes unit reports and records keeping systems, forms control, office layout, and personnel requirements

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