Sales Customer Service

r e s u m e

Karli Penders

One Bay Club Drive, Unit 2K Bayside, NY 11360

703-***-**** ********@***.***

O B J E C T I V E S U M M A R Y:

Enthusiastic, passionately motivated team player with over 12 years of professional experience and approximately 4 years in Cardiac Rhythm Management Sales Division (SJM/ABT). I am primarily looking to relocate from the NYC-metro area, continue my CRM career and further develop my acquired EP skills, learn mapping (as needed for EP/AF division) and help grow market share for a CRM/EP sales team in need of an experienced field-based TSS or Sales Representative.

E X P E R I E N C E:

Cardiac Rhythm Management:

August 2013 – Present

Technical Service Specialist, EP/CRM

ABBOTT/ST. JUDE MEDICAL Eastern/Fairfield County, CT and Queens/Long Island, NY

Cultivates and nurtures relationships with Healthcare Providers, providing patient-centered service and optimizing cardiac rhythm device performance.

Technically sound in helping manage the follow-up care for CRM device patients, offering logistical and clinical solutions for private practice and hospital-based administrators, especially with regards to Remote Care management (Merlin.net).

Ability to cover CRM implant, revision and extraction cases, considering all potential scenarios and product needs, advising both Implanting Electrophysiologists and CT Surgeons.

Applies PR/GR consulting and educational background knowledge, staying informed on product launches and advisories, successfully addressing concerns of patients and physician customers.

Completed all company-required certifications for Cardiac Rhythm Management, including: Low-voltage, High-voltage and Cardiac Resynchronization Therapies. January 2013 – May 2013

Student, Medical Device Technical PrepMD, Braintree MA and Sales Training

Acquired detailed understanding of the cardiovascular systems, its functions and vital processes as well as basic principles that drive CRM and EP therapies.

Trained on the diagnosis of pacemaker, ICD and BI –V devices as well as implant techniques through hands-on-use of actual equipment from five CRM companies in on-site simulation laboratories.

Participated in clinical rotations within major medical centers throughout metropolitan Boston, learning the environment and processes of CRM device implantation and follow-up.

Developed understanding of business aspects of CRM industry including history, selling styles and techniques as well as business planning.

PENDERS, Karli 2

General (non-CRM/EP) Professional Experience:

November 2011 – 2012

Research Analyst

JPMORGAN CHASE & CO. New York, NY

Reviewed mortgage loan histories and analyzed legal documents to audit records and determine instances of financial injury, in collaboration with Deloitte.

Surmised findings, helping resolve customer complaints that were submitted through the OCC-mandated Article VII, Independent Foreclosure Review legislation.

Consistently led team performance statistics, in both quality and quantity of output and earning promotion to advanced complaint review team.

January 2010 – 2011

Media & Public Relations Consultant

US TENNIS ASSOCIATION New York, NY

Assisted USTA Media Operations officials prepare for and manage the 2011 US Open International and Domestic Media Credentials offices.

Streamlined credentialing check-in processes and displayed exemplary customer service skills, a cheerful disposition and represented the US Open in a positive light, especially for international media entities.

DCW PROJECT/REEDY PRESS Houston, TX (St. Louis, MO)

Orchestrated publicity and online/social media campaign for book release of Dead Coach Walking: Tom Penders, Surviving and Thriving in College Hoops (March 2011).

Coordinated book signing events and media interviews; succesfully managed both internal and external communications between co-authors, publishers and media contacts.

Built website, drafted press releases, booked over 200 radio, TV or webcast interviews in markets across the US, including: Outside the Lines with Bob Ley (ESPN), NYTimes, Jim Rome Show and Real Sports w/ Bryant Gumbel (HBO).

September 2008 – 2010

Fundraising & Marketing Consultant

ARUM GROUP, LLC. Washington, DC

Directed financial activities and outlined budgetary goals for various political/GR campaigns.

Built an Excel-based contact management system to ensure efficient donor solicitation and timely follow-up correspondence.

Liased meetings between candidates, incumbents, lobbyists, donors and voters.

Coordinated fundraisers for clients: assembled host committees, arranged event logistics, planned detailed itineraries and delegated tasks to ensure smooth office operations.

Raised over $650,000 for clients by soliciting targeted individuals and organizations/PACs. May 2006 - 2008

Regional Field Director

HILLARY CLINTON FOR PRESIDENT / HILL-PAC Washington, DC

Hired and managed staff, training them to recruit hundreds of volunteers and motivating them to meet or surpass voter turnout goals in 4 states: NV, CA, TX, and OR.

Spoke publicly at community forums, on behalf of the campaign, and was appointed as “site lead” to work directly with advance staff for public rallies.

Led and facilitated group trainings and developed comprehensive manuals on GOTV and caucusing tactics.

Regularly superceded voter turnout and volunteer recruitment goals in my assigned regions, earning accolades from senior management.

PENDERS, Karli 3

February 2006 - 2007

Client Service Associate

SERENITY NOW, LLC. Rockville, MD

Office Manager, bookkeeper and organizational consultant for clients.

Processed customer requests, submitted work orders, evaluated estimates and negotiated with contractors.

Assisted CEO with special projects and administrative support, especially catering to VIP clients and helping grow sales revenue.

June 2004 - 2005

Assistant Host Manager

CARRABBAS Houston, TX

Generated new business, managed reservations and accommodated VIP customers.

Collected server tip-outs and effectively opened and/or closed restaurant for business.

Led team by example, helping manager ensure all staff exhibited the highest attainable level of customer service and diligence.

June 2003 - 2004

Assistant Office & Reception Manager

LPL FINANCIAL SERVICES Rockville, MD

Handled all administrative responsibilities for company CEO & CFO.

Managed all office supply inventory while serving as the office gatekeeper and primary point of contact for financial clients and vendors.

E D U C A T I O N & I N T E R N S H I P S:

2011: USAID Intern, UN General Assembly (New York, NY)

2006: Franklin Covey FOCUS: Achieving Your Highest Priorities Workshop (Washington, DC)

2003: Media Intern, Fox Sports Net – Rocky Mountain (Denver, CO)

2001: Faculty Award Scholarship Recipient, Indiana University (Bloomington, IN) Communications & Political Science

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