OPERATIONS SPECIALIST

Kendria Adams

Operations Specialist

Lake Mary, FL 32795

******.*******@*****.*** - 321-***-****

Highly motivated, team-oriented professional with a vast range of customer service experience and the ability

to use these skills to increase profitability and efficiency for any organization. I am proactive self-starter with the initiative to plan and implement projects with personal responsibility and ownership.

* Microsoft Office Skills *Organizational Skills *Team Leading *Data Entry

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Relationship Specialist

First Class Cleaners - Sanford, FL - April 2017 to Current

-Store opening and closing procedures

-Preparing and sending orders to the plant

-Receiving finished orders from the plant

-Collecting and picking up garments from customers

-Proper use of Compass System (POS system)

-Proper preparation of deposits and cash handling

-Performs other duties as assigned that fall within the scope of CRS position

Security Guard

Superior Security Services - Lake Mary, FL - March 2017 to Current

-Provide safe and secure access for residents, visitors, and vendors

-Adhere to all safety protocols and procedures

-Handle all situations and conflicts that may arise with residents, vendors, and vistors

-Verify the identify of everyone entering the property

-Patrol grounds to ensure safety, cleanliness, and order within the community

Lead Sales Associate/ Manager

Dollar General Corporation - Sanford, FL - November 2016 to March 2017

-Unload trucks according to the prescribed process for the store.

-Follow company work processes to receive, open and unpack cartons and totes.

-Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.

-Restock returned and recovered merchandise.

-Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store

Manager.

-Assist in plan-o-gram implementation and maintenance.

-Assist customers by locating merchandise.

-Greet customers as they enter the store.

-Operate cash register and flatbed scanner

-Collect payment from customer and make change.

-Provide superior customer service leadership.

-Authorize and sign for refunds and overrides; count register; make bank deposits.

-Assist in maintaining strict cashier accountability, key control, and adherence to company security practices

and cash control procedures.

-Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.

-Monitor cameras for unusual activities (customers and employees), if applicable.

-Supply cashiers with change when needed.

-Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Operations Specialist

Charles Schwab - Orlando, FL - April 2006 to January 2016

• Mail Clerk: Open, Sort, Distribute, and Process Incoming Mail from multiple carriers. Prep, and Scan

documents into advanced imaging system

• Manage Multiple Internal Systems in Dual Monitor Environment: Index/Validate/Assign documents to proper

Queue for processing by appropriate department. Process personal queue work for quick resolution, and

ultimate client satisfaction. Effectively and efficiently answer multiple email box requests for documents,

verifications, and various account change requests.

• Internal Office Operations: Handle and process document request from vendors, internal, and external

business partners and clients.

• Communicate: Field questions and concerns from offshore vendors regarding processing and procedures

• Perform Quality Assurance: Perform quality assurance on completed work for onshore, as well as offshore

vendors and employees.

• Promote Efficiency and Boost Morale: Introduce new and fresh ideas to boost team morale, and improve

efficiency and quality within functions

Customer Service Associate

Adecco/ Hewitt Associates - Orlando, FL - August 2005 to February 2006

• Manage Multiple Line Operating System: Enroll active employees, retirees, terminated employees, and

employees on leave of absence wanting to enroll in care benefits

• Internal System Knowledge: Use multiple internal systems, resources, and tools to navigate and research

suitable options for each individual client's needs

EDUCATION

Diploma

Seminole High School - Sanford, FL High School Diploma

May 2003

Brantley Corporation - Sanford, FL Class D Security License

March 2017

SKILLS

Microsoft Office, Data Entry, Office Functions, Phone Etiquette, Records and Document Maintenance, (10+ years)

ADDITIONAL INFORMATION

* Interpersonal Skills * Record and Data Management * Detail Oriented

* Basic Office Functions * Critical Thinker * Deadline Management

Contact this candidate