Customer Service Sales

Diane Dimond

Rindge NH *****

508-***-****

**********@*****.***

COMMERCIAL/SPECIALTY PRINT SALES – 36 + YEARS

Successfully maintained and grew existing accounts (sold $2.8 million - $3.0 million annually)

Successfully brought in new accounts on a regular basis (averaging 10% growth annually)

Identified areas of growth and guided customers to grow their businesses

Successfully cross sold the platform (books, magazines, catalogs, direct mail, digital)

AWARDS

Winner of dozens of Gold Ink Awards (most prestigious award in the Print industry)

Outstanding Sales Achievement Awards

QUALIFICATIONS

Created estimates from detailed specifications

Negotiated pricing and contracts between plant and customers

Upsold on a regular basis (better paper, specialty inks, mechanical binding, etc.)

Negotiated schedules with customers

Worked with manufacturing team to produce quality products

Worked with manufacturing team to meet critical schedules

Mediated quality issues between plant and customers to mutual agreement and promoting goodwill

Maintained loyal customer relationships – most over 20 + years

Proficient in CRM and Salesforce

Accountable

Trustworthy

EXPERIENCE

Commercial Print Sales Representative Quad Graphics Inc., Leominster, MA 1986 – 2017

Customer Service Representative Eusey Press, Leominster, MA 6 years

EDUCATION

Graduated/Diploma Leominster High School, Leominster, MA

Marketing Courses Mt. Wachusett Community College, Gardner, MA

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