Fawn L. Bell

Houston TX, 832-***-****

ac1ewz@r.postjobfree.com

Summary

A consultant who loves to travel holding a diverse background and experience in ERP systems, training, instructional design, change management, organization, prioritizing, stakeholder activities, planning, localizations, optimization, validation, performance improvement, technical documentation, technical communications and delivery.

Skills

Supply Chain & Manufacturing SAP

Success Factors Upstream Oil & Gas Experience

Training/Development/Facilitator Downstream Oil & Gas Experience

Software Testing Quality Center/Test Rail

LMS Administration Coordination/Logistics

Technical Support MS Word, PowerPoint, Excel, Project

Communications Project Management

Change Management SharePoint 2010

uPerform/Snagit e-Learning/Web-based

Software Testing/Test Rail Point-of-Sale (POS)

Employment History

Nypro Healthcare – Feb. 2016 to Present – Various Locations

Educational Consultant for SCM

Supported in Train the Trainer Supported UAT testing

Evaluate training needs and requirements.

Managed a team of consultants in training data load procedures for module PP.

Delivery of training to end users

Provide training content to Users.

Assist in delivering end-user training.

Establish and maintain training materials.

Developed testing procedures and evaluated effectiveness of training.

Post go-live support

Chesapeake Energy – Jan. 2015 to Nov. 2015 – Oklahoma City, OK

Instructional Designer - Success Factors for Hire-To-Retire

Managed multiple facets of training projects to ensure deliverables meet schedule, budget, and quality goals.

Developed project plans, communication plans, establish and achieve financial objectives by managing project budget, conduct design and implementation reviews, resolve issues, and respond to team member concerns.

Collaborates with OCM team for organizational alignment

Built relationships with client while managing expectations, communicating project status, manage risk and open issues, conduct review and issues meetings.

Performed analysis to understand target audiences and design course curriculums.

Effectively collaborate with subject matter experts, technical staff, project teams, business users, leaders and trainers to develop information into a final product.

Completed post-production work i.e., quality (content, functionality), makes recommendations to improvement of customer-service standards, and identifies work process improvements.

Adapt to various roles within a project and complete project-level work (while stepping out of PM role).

Cameron International – Nov. 2015 to Dec. 2014 – Houston, TX (Contract)

Global Digital Media Training Manager – Supply Chain and Manufacturing

Managed Cameron’s Ask & Learn business social intranet site for supply chain, and manufacturing domestic and international

Created, implemented and managed digital content, marketing campaigns, communication strategy and design

Managed digital communications and Blog Authoring

Social Media and community management

Posting Change Request upon approval to the site for communicating these changes to Super Users

Posting questions and answers, creating blogs, pictures of the day and starting discussions within the subject of supply chain and manufacturing

Work with the client change management team to analyze the impact of this program on various teams

Creating and posting technical and training documentation, video production, distribution and delivery for training purposes.

Provided support for business user for process, technical and functional issues

Conducted monthly instructed led class via the web and video conferencing

Reports site metrics to management

Nalco Champion – June 2013 to November 2013 – Houston, TX (Contract)

Change Management/Lead Consultant – Supply Chain and Manufacturing

Developed change management and training documentation for Supply Chain SAP ECC modules MM, PP, QM, WM, Procurement, FICO, and Logistics

Created, implemented and documented communication strategies, instructional standards and strategies, adult learner engagement strategies, and evaluation plan (pre- and post-training)

interactive elements, testing and tracking

Used RWD/UPerform in developing and updating training materials.

Understand, articulate, create and document clear learning objectives and behavioral outcomes

Developed and executed behavioral change management communication initiative for effective communication and support the project goals.

Managed and communicated negative and positive risk to the project

Conducted Stakeholder, GAP and Impact analysis

Build and support effective working relationships with project functional leaders.

Provided clear and precise strategic training and change management communication documentation to cross-functional and project management team

Effectively prioritize and manage multiple projects to completion and meet desired milestones

Virtual Assistant – October 2012 to May 2013 – Houston, TX (Self-Employment)

General Manager – Concierge Company

Plan and direct all functions of the company – possess strong leadership skills to ensure efficient/effective utilization of corporate resources

Establish and integrates the functional strategies of the company utilizing business expertise to reach financial/operational goals and objectives.

Deploys resources to achieve financial forecast and business objectives

Develops sales and marketing plans and programs for company sales personnel.

Writing business plans, designed brochures and advertising for clients.

Spectra Energy (Utilities) – January 2012 to August 2012 – Houston, TX & Calgary, Canada (Contract)

Change Management/Training Lead – P2P/Supply Chain

Managed the overall execution of training activities across the SAP ECC 6.0 Procure to Pay for MM, SRM, FI, and CLM

Local champion for Change Management initiatives such as communication methods across all media channels, providing performance pushers, reporting for transformation for keeping the company vision in the forefront

Lead a team of consultants in the effort to build and deploy strategies for defining and developing the business change management, risk management and training strategy.

Provided leadership for the conception, design, development, deployment and maintenance of SAP solutions and materials.

Lead efforts to find cross-functional improvement opportunities for training

Used RWD/UPerform in developing, delivering and updating training materials.

Performed WBT content reviews and business processes.

Identified and ensure completion of all learning management activity aspects of training (registration, training material housing in SharePoint, evaluations, etc.).

LMS administrator uploaded and schedule courses and WBT scheduling tool.

Designed, monitored, the development of, ensure distribution of, and monitor results of an assessment tool to evaluate training effectiveness, including creation of metrics.

Devon Energy (Utilities) – August 2011 to December 2011 – Oklahoma City, OK (Contract)

Analyst/Writer

Developed training presentations for the Capital Project Management (CPM) and Project Systems (PS) modules

Recorded training material for U-Perform

Created end user and Super user training documents

Authored business process procedures

Carbo Ceramics – May 2011 to August 2011 – Houston, TX (Contract)

Analysts/ Training Material Developer

Created end user courseware for modules Finance, Production, Materials, Plants & HR

Created training course outlines and training presentation

Recorded training material in U-Perform

Developed communication plan, quick reference guides and trainers guide

Managed change management requests, review, schedule, and implement changes in coordination with application programmers and end users

Standardized business processes flows

Universal Pegasus – January 2011 to March 2011 – Houston, TX (Contract)

Business Analyst IT Projects

Provided business improvement and management system support for projects

Managed and monitored business processes and requirements within SAP HR

Evaluated the information gathered through workshops and surveys, business process description and task analysis

Liaison between business units, technical teams and support teams

Shell International – July 2008 - July 2010 – Houston, TX (Contract)

Analyst/Help Desk/Trainer

Participated in SAP Implementation, training and support for 2 life cycles collaborating with functional teams

SAP R/3 4.6c implementation and support for FI, CO, PS, SD, MM, Security, HR & Project Systems/WBS Elements, Cost Center knowledge

Managed FTP interfaces, data conversions for Blueprint files for WBS elements, Cost centers and Networks

Supported SAP PS, Security, and HR for WBS elements, training, roles and controls.

Managed SAP HR module for Time Management, Setup new hires, payroll and adjusting work schedules

Managed for Procure to Pay process change documentation & training in the classroom for organization of Exploration and Production

Team liaison for T&E, WRM, e-Commerce and procure to pay process improvement team, SAP Security and Controls issues, Role mapping, TEM applications and SAP portal Customer integration/testing feedback after process changes for functional changes

Served as focal point for LEAN activities within the organization

Familiar with ESS/MSS self-serve HR portal access, Data Warehouse applications and system interfaces

Developed and maintained documentation, maintaining SOX compliance

Conducted super and end user training via web

Analyzed post-course survey results to report overall responses to management

Managed trouble tickets in Peregrine ticketing system

Live link Intranet Administrator

Hewlett-Packard – October 2007 – July 2008 – Houston, TX (Contract)

Technical Solutions Project Manager

Managed customers in the repair process of customer damage notebooks

Provided warranty information on damaged notebooks

Provided weekly reports and spreadsheets to management for risk analysis

Recommended and documented technical solutions for hardware and software problems

Provided weekly reports to upper management

Assisted in development of process improvements for time and service capabilities

Established and communicated guideline and procedures for process improvements for quality assurance

Work with little or no supervision

Weatherford International – April 2007 – September 2007 – Houston, TX (Perm)

Drilling Operations Specialist

Monitored, edited drilling logs in real time and lithology data, used SAP/CRM to set up customer contracts for billing and drilling information

Created LAS files

Familiar with Petro-technical software Landmark

Managed the risk during drilling activities

Back Office Operations

Setup and assisted clients with subnet addresses, and IP Addresses

LWD/MWD process

Rig Net – November 2006 – February 2007 – Houston, TX (Perm)

Network Operation Engineer

KBR – October 2005 – November 2006 – Houston, TX (Perm)

IT Support Analyst

ExxonMobil – January 2001 – October 2005 – Houston, TX (Contract)

SAP Analyst/Trainer

Volunteer Experience

St. Luke’s Episcopal Hospital – March 2013 – Present

Epic Experience volunteer

Setup training courses for electronic medical records system for physicians in Success Factors (Learning) module

Manage the Cardiac Surgery waiting room

Awards

National Association of Professional Women (NAPW) Leadership Woman of the Year 2014-2015

Additional Skills

Well regarded for interpersonal, written and oral communication skills.

Effectively handle multiple tasks simultaneously.

Able to work effectively at all levels in an organization

Demonstrated ability to acquire and apply knowledge rapidly.

Independent work with minimal supervision and contribute to a team.

Strong technical aptitude

Leadership and charisma

Excellent presentation and negotiation skills.

The ability to network with team members for better working relationships.

Education

University of Phoenix

Degree in Business Administration/Business Management

Houston Community College

SAP HCM Certificate – Completed (2013)

SAP-Logistics Certificate – Completed (2013)

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