Customer Service Sales

Natalya Ashchepkova

*******.***********@*****.***

PROFILE

Excels in preparing office documents utilizing all range of MS Office suite

Prepares variety of reports and documents including correspondence

Disciplined, with strong organizational, analytical and problem solving skills

Knowledge of basic bookkeeping, financial record keeping and basic accounting principles and practices

Can perform under pressure and to complete job assignments in an accurate and timely manner

Self-motivated to organize and prioritize multiple assignments by following the precise procedures

Assists in providing a wide range of administrative support with good interpersonal skills, oral and written communication skills, including excellent computer skills

Bi-lingual (Russian) with experience in outstanding customer service environment

PROFESSIONAL EXPERIENCE

Hartford Judicial District Superior Court Housing Session, Hartford, CT Jan. 2010 – Mar.2010 Paralegal Internship

Scheduled court proceedings with the Forecourt Vision Summary Process software

Maintained accurate computer records, updating on-going status of proceedings

Observed counter work performed by clerks, mediation sessions, and courtroom proceedings

Performed legal review of cases

Drafted memos to staff on ADA

Assisted staff with out-of-courtroom activities

Bendett & McHugh, P. C., Farmington, CT June 2010 – July 2010

Foreclosure Paralegal

Provided support on civil e-filing on foreclosure cases in a timely fashion

Diligently handled a large case load with minimal supervision

US Engineering Technical Services, Inc., Suffield, CT Jan. 2008 – Oct. 2009

Office Manager

Performed legal and investigative research utilizing Westlaw.

Maintained client and property data for a condominium development company using Microsoft Office and its applications.

Participated in preparation of necessary documents for real estate transactions.

Effectively communicated with prospective and existing clients. It resulted in accurate reflection of current status of business and high client satisfaction.

Assisted in generating a variety of reports on wide range of aspects of condominium community (for active adults)

RETAIL EXPERIENCE

Lord&Taylor, Farmington, CT Aug.2014 - Present

Sales Associate

Assist customers efficiently in a fast-paced, team-oriented environment, while ensuring that the customer's overall Lord & Taylor experience is a positive one

Generate sales by determining customer's needs while fully understanding all systems and procedures relating to sales and credit transactions, opened new charge accounts

Maintain floor standards, general appearance and cleanliness of department

Macy’s, Farmington, CT Nov. 2010 – June 2012

Sales Associate

Provided outstanding customer service

Met hourly sales and Star Rewards goals on a personal and departmental basis

Demonstrated superior product knowledge to customers, to create a shopping experience that will make the customer feel welcome and comfortable.

Performed other duties as assigned.

Kohl’s, Canton, CT Sep. 2007- Dec. 2007

Sales Associate

Provided to each customer a friendly environment service, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

EDUCATION

The University of Hartford, Bloomfield, CT May 2010

ABA approved Certificate of Paralegal Studies

3.94 GPA

Far-Eastern State University, Vladivostok, Russia March 1996

Bachelor of Arts in Russian Legal Studies

Far-Eastern State University, Vladivostok, Russia June 1991

Bachelor of Science in Mathematics

High School Diploma June 1986

School#51, Vladivostok, Russia

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