Customer Service Sales

Beth Sellars

Baltimore, MD *****

***********@*****.*** - 443-***-****

I have over 15 years experience as a retail manager and animal caretaker. My long-term experience has taught me to meet and exceed each customer's expectations with service that sells. Customer loyalty is always empacted when you employ the right service professional to respresent you when assisting valued customers. I know my skill and versatility will make me a valuable asset to join any successful team. Authorized to work in the US for any employer

WORK EXPERIENCE

Certified Professional Pet Stylist

Self Employeed/Contractor - Baltimore, MD - June 2010 to February 2015

•Styled, brushed, bathed, and shaved all breeds of dogs and cats.

•Skilled training to properly handle pets in a calm gentle fashion while using positive reinforcement.

•Develop a solid rapport with all clients to gain their trust and confidence when caring for their pets.

•Retain customers by calling and sending reminder cards for appointments.

•Ensure grooming area and my grooming equipment remain clean, sanitized, and in proper safe working conditions.

•Travel to clients homes to pick up their pets and take them back home when they're finished being groomed.

• Attend Annual Pet Grooming Seminars to continue my education and maintain up to date skilled training as a Professional Pet Stylist.

Pet Stylist

PetSmart - Hanover, MD - July 2004 to June 2010

•Styled, brushed, bathed, and shaved all breeds of dogs and cats.

•Cleaned and disinfected kennels, equipment and work areas.

•Develop a solid rapport with all clients to gain their trust and confidence when caring for their pets.

•Promoted grooming services and products to customers on sales floor.

•Retained customers by calling and sending reminder cards for appointments.

•Updated client records and added appointments to company calendar. Small Animal Department Manager

PetSmart, Inc - Baltimore, MD - July 1999 to July 2004

•Hired and trained 10-15 associates.

•Summited weekly schedule for my department.

•Counted cash drawers and made bank deposits.

•Managed specific diets and habitat enclosures for a variety of exotic animals and fish.

•Managed medical intervention and therapy for specific animals in collaboration with their veterinarian.

•Administered medications as directed by veterinary staff.

•Maintained a clean and sanitary work environment at all times.

•Kept clear and accurate records on animal behavior, food intake and medications.

•Conducted an inventory of all live animals, fish, insects, and plants.

•Inventory control of all merchandise.

•Stocked, replenished and priced merchandise according to store merchandising layouts.

•Maintained established merchandising standards, including window, sales floor and promotional displays.

•Assisted customers inquiries about animal care, what to purchase, and order customization requests.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

•Generated business by invititing local schools and recreation centers to tour the store and learn about Pet Care.

•Partnered with many local Animal Shelter Agencies to scedule weekend Adoptathons and help raise awareness for homeless pets.

Physical Therapy Assistant

Johns Hopkins Bayview Hospital - Baltimore, MD - January 1999 to July 1999

•Monitored vital signs, such as blood pressure and pulse.

•Helped residents programming goals and increase their independence.

•Transported patients to other areas of the hospital in wheelchairs and gurneys.

•Followed safe lifting techniques and individual resident lifting instructions.

•Maintained accurate records of patient care, condition, progress and concerns.

•Changed sterile dressings.

•Maintained a clean, healthy and safe environment. Receptionist

Creative Package Development - Baltimore, MD - June 1998 to January 1999

•Greeted clients

•Answered all phone calls and directed accordingly.

•Data entry, organized filing, faxing and made copies of documents.

• Deposited money daily to local bank.

• Ordered office supplies and kept inventory weekly.

• Worked in the factory packing signage when offered overtime. EDUCATION

Nursing

CCBC - Baltimore, MD

August 1999 to 2003

High school Diploma in General Studies/Work Study Program Catonsville High School - Catonsville, MD

1995 to 1999

SKILLS

Certified Professional Pet Stylist (10+ years), Retail Management (6 years), Customer Service (10+ years), Merchandising (10+ years), Receptionist (2 years), Forklift Operator (7 years), Employee Training (6 years), Pet Sitting (10+ years), Domestic and Exoctic Animal Care Education and Training (4 years), Healthcare

(Less than 1 year), Physical Therapy Assitance (Less than 1 year), Sales (10+ years) CERTIFICATIONS/LICENSES

Pet Stylist

July 2004 to Present

GROUPS

Alzheimer's Association

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