Manager Management

Wayne Castillo SR.

Phone: (***) *** - ****, E-Mail: ********@*****.***

IT Infrastructure & Operations Executive

Highly proficient ITIL certified senior technology leader with over 17 years overall experience, a broad business, technical and project management background and hands on experience in supporting, managing and directing en- terprise level information technology infrastructure, operations, networks and telecommunication systems in the fast paced Advertising, Transportation, Media, Sports Beverage Distribution and Non-Profit environments.15 years of pro- gressive IT management experience directing IT Infrastructure, Operations, Personnel, Projects, and Regional Infor- mation Technology Teams. I am an accountable, results driven and focused professional possessing strong leader- ship, communication, and organizational skills with a proven ability to develop, integrate and implement technology- based solutions as a business tool driving productivity and profitability for the business. I am trained and knowledgea- ble in the implementation and best practices of SOX and HIPAA Compliance, Microsoft Project Management Methodologies, and experienced in introducing, developing, and implementing policies and procedures to improve IT efficiency, business workflow and productivity.

AREAS OF EXPERTISE

Project Management

ITIL Standards & Best Practices

Staff & Cross Function Team Management

Structured Deployment

Business Transformation

Training & Professional Development

Organization Change

Leadership & Team Building

Strategic, Tactical and Business Planning

Business Solutions

System Process Improvements

Creative Execution

Systems Implementation

Infrastructure Management

Multitasking in Fast-paced Environments

Social Media

Highly Organized and Strong Analytical Abilities

Exceptional Presentation Skills

PROFESSIONAL EXPERIENCE

PARTNERS IN CARE FOUNDATION, INC., SAN FERNANDO, CA 2014 – 2017 Partners in care Foundation is a 501 (c) (3) nonprofit organization dedicated to raising the quality and effectiveness of community-based healthcare and social services, simplifying the delivery of health services. Partners’ is on a continued mission to design and implement new models of evidence-based care and services to create a better continuum of care for all, by partnering with state and federal agencies, physicians networks, health plans, and community-based organizations to deliver programs and services. Chief Information Officer

Lead the Agency and IT department in defining, planning and implementing enterprise grade information systems, technologies, infrastructure and applications to support centralized business operations and achieve more effective and cost beneficial agency-wide technology and business operations; effectively and successfully transforming the Agency into a more secured HIPAA and Hi-tech compliant environment–able to withstand the scrutiny of multiple Se- curity Audits. Focus on standardization and consolidation of business process and management systems, security and regulatory compliance. Transform IT department from a support services team into a strategic business partner.

A member of the Senior Executive Team, partnered with the CEO, key stakeholders and business program leaders to provide IT leadership, vision and management; defining critical business needs, and providing stra- tegic cost-effective IT solutions to meet those needs.

Working with the CFO; accurately developed, planned and managed annual combined Capex and Opex technology budgets of $1.2M.

Provide strategic planning, development, evaluation, coordination, implementation and administration of the cur- rent information and technology network / security infrastructure and systems.

Develop and facilitate communication between staff, management, vendors and other technology / business re- sources within the organization.

Orchestrated and managed complex critical systems projects including:

Migration of outdated On-Premise Exchange environment to Microsoft O365 Cloud Hosted Exchange.

Migration of On-Premise Financial and Grants Mgmt. Systems to BlackBaud Cloud Hosted Platform.

Implementation of Salesforce Platform to allow secured and encrypted Client PHI Data transfer for BSC.

Introduction, development and implementation of SFTP Platform for secured and encrypted client PHI, and private / confidential data between Partners in Care, its vendors and business partners.

Designed and implemented secured / encrypted corporate & guest Wireless Local Area Network accessi- ble across all agency office locations.

Oversee and manage all information technology and communications systems, including voice, data, local and wide-area networks.

Developed, wrote, presented, implemented and maintained IT Security Policies, Business Continuity and Disaster Recovery Plans which were influential in Partners in Care achieving its first ever highly coveted accredi- tation from the National Committee for Quality Assurance.

Designed, created, implemented and administered Stand-alone VM Server Infrastructure; introducing criti- cally required systems to ensure data protection, security and management, Endpoint protection, and Email Man- agement on cloud hosted platform including:

Secured and Encrypted File Server hosting Networked Department Shares.

Mobile Device Management – Maas360.

Print Server - managing Centralized Secured printing.

Directory Sync and 2012 Domain Controller w/ AD for O365 access and management.

End Point Protection and Administration Server.

Negotiated contracts working with multiple vendors and key Program Leaders to setup a connected and technolo- gy ready remote office to facilitate and support program growth and agency expansion onto Santa Barbara.

Managed network redesign and upgrades, creating a fully integrated and connected network; implementing enterprise grade redundant Dell Firewalls and Cisco managed switches to facilitate and ensure data security, in- tegrity and regulatory compliance on primary campus and across agency network infrastructure.

Oversee and evaluate physical, system security and backup procedures. PENNY LANE CENTER, NORTH HILLS,CA 2012 – 2014

Penny Lane Centers is a 501 (c) (3) nonprofit organization that cares for over 3500 abused and neglected children, youth and families a month. They provide therapeutic residential services, foster family home placements, adoption services, transitional and affordable hous- ing, family preservation, wraparound and mental health services for children youth and families throughout Los Angeles County. Director of Information Technology

Provide Executive Level Technical direction, definition and leadership to the IT Team Members, User Staff and Execu- tive Committee. Handle and direct all Technology and Infrastructure Operations for Penny Lane Centers. In charge of IT Staff, vendors, consultants, contractors, and budgets over $550K and introduce, procure and implement emerg- ing technologies into an environment supporting 670 employees, across four major and 15 satellite offices in Southern California.

Shaped the strategy and implemented standardization of Network Infrastructure, and EUC Hardware platforms and technology partnering with vendors such as Cisco, Microsoft, Ricoh, HP and Fortinet.

Technical Project Manager - handled technology initiatives on high visibility complex Capital Construction Pro- jects including; Corporate Data Center design, relocation and remodel, new office build-outs, relocations and remodels; and the planning, design, implementation and administration of Cisco Call Manager VOIP infrastructure and technologies into two of four sites resulting in immediate cost savings to the organization on monthly and overall telecom expenditures.

Based on business objectives and directives; evaluated, initiated, negotiated, managed and maintained new ven- dor contracts to provide Telecom services and office productivity tools, resulting in over $75K in annual savings. Companywide multi-office Canon to Ricoh MFP Refresh (28Units) Added much needed productivity tools and functionality; including Fax and scan to email.

Teamed up with key stakeholders to manage high level business needs driven projects within budget, scope and schedule from initiation and planning to implementation. Responsible for maintaining agency HIPAA Compliance.

Developed, wrote, presented and maintained Business Continuity and Disaster Recovery Plans which was influential in Penny Lane’s successful acquisition of highly coveted Joint Commission Accreditation.

Provided leadership, management, vision, daily supervision, training and motivation to contractors and staff of the IT department. Introduced Change Management processes to evaluate, approve, review and manage critical system changes within the organization.

Managed projects, and accurately planned and developed technology budgets for Capital Construction Projects and infrastructure development.

Designed, Implemented, Managed, and administered current LAN and WAN Infrastructure and Data Center.

Responsibly provided daily supervision, training and conduct performance appraisals for IT contractors and per- sonnel.

BOB HOPE AIRPORT, BURBANK, CA 2009-2012

Bob Hope Airport in Burbank, California, has been widely known to Southern California travelers as the most convenient, friendliest airport for flying to or from Los Angeles and the San Fernando Valley. And out-of-towners have gotten the word as well. IT Network Systems &Operations Manager

Impart Technical, Desktop, Applications, Systems, Network, Infrastructure, Operations and Customer support, service, leadership and definition to the User Community and Executive Staff. Acting IT Director.

Led Desktop Refresh and Migration Project; partnering with HP to evaluate and purchase new Desktop and Laptop hardware solutions for the Airport. Create, test and implement Standard Imaged Desktop solution to effi- ciently deploy new desktops and laptops to Airport Campus staff.

Precisely planned and implemented new ERP and records management systems for Airport Fire and Maintenance departments. CMMS - Manager Plus and ACS Firehouse Software.

Purchased, successfully configured, installed and administered Cisco Switches and Routers; managing network VLAN’s.

Installed HP Blade Enclosure, HP SAN, Data Domain, Cisco Switch, APC, UPS and Battery Backup Solutions Rack in preparation for migration of physical server environment to a new VMware infrastructure.

Teamed up with selected contract vendor to install, configure new VMware vSphere ESX Infrastructure imple- mented on the BHA Campus. Currently manage, administer and maintain VM Infrastructure.

Administered and maintained the new Data Domain, VRanger Backup solution and Sonic FW appliance.

Managed and Administered Active Directory 2008, Netware, SQL 2005/2008 and Exchange 2010 Servers.

Planned and created budgets for technology projects and infrastructure development.

Contributed to a 100% improvement in technical and customer support experience to the campus user base; supporting and collaborating with Labor Union and non-union departments / staff to successfully complete task and projects critical to the daily maintenance and function of Airport Technology Operations.

Managed a quasi-Helpdesk ticketing system to provide and track day to day hardware, software, desktop, printing and customer support to the User community.

Pulled together with HP and other vendors to evaluate and implement a CMDB – for the purpose of Asset management, Inventory control and tracking of all CI’s, hardware, software and networking equipment inventory for the BHA Campus.

Managed and regulated the BHA Campus LAN and WAN Infrastructure, Desktop and AVAYA VOIP Tele- communications Infrastructure. Initiated Change Management processes to evaluate, approve, review and manage all critical changes within the organization. PUBLICIS GROUPE, CA 2002-2008

With activities spanning 108 countries on five continents, Publicis Groupe employs approximately 62,000 professionals. Publicis Groupe offers local and international clients a complete range of communication services. It is the 3rd Largest Communications Group Worldwide, Leader in Digital and Interactive Communication IT Operations Manager LA Metro / Information Technology Director (2006-2008) Lead LA Metro Technology Team consisting of 1 WAN Engineer (*cme), 1 Systems Manager (*cme), 1 Desktop En- gineer, 1 Operations Manager, 2 Ops Supervisors and 8 IT Ops /Helpdesk Analyst.

Executed day to day IT Operations for all Publicis Groupe Brands in LA, including Saatchi & Saatchi, Team One, Starcom, MediaVest, and Zenith Media, supporting over 1200 users in 5 locations.

Effectively Worked directly with the local brand CEO’s, CFO’s and Presidents to ensure constant alignment of IT with the business plans and budgets, to produce success and the continued growth of their business.

Worked with Enterprise Teams and Brand CFO’s to implement financial, security and inventory tracking controls for SOX compliance.

Worked with CFO’s and Agency Leaders to forecast, analyze, plan hardware and software budgets of 2.5M.

Managed GroupWise to Lotus Notes Migration Project for all Los Angeles Brands, providing comprehensive communication, installation, training and post migration technical support to Senior Personnel and the User com- munity.

Proactively analyzed, prepared and presented GAP Analysis reports to Senior Management, and managed the execution of planned strategies to allow for Agencies smooth transitions and success in the SSS Model.

Senior member of the CAB, prepared, reviewed and approved RFC’s, met with Agency Executives and key Stakeholders to present RFC’s obtain Buy-in and approvals, and managed the Change Management processes in the environment from new CR to successful Completion.

Successfully deployed new HP Servers to improve speed, capacity, and stability of ailing / aging email environ- ment.

Dramatically improved support levels and IT Image over a two to five month period for all supported agencies; providing hands on operations, technical, helpdesk, desktop and user support to Agency staff.

Worked with Human Resources Director to define, create and implement IT Policies, Procedures, Documenta- tion and Forms to better improve communication and business workflow.

Met monthly with the CFO, CEO and Senior Brand Leaders to discuss and assess their constantly changing tech- nology needs, and made recommendations on how to best facilitate those needs. IT Operations Manager (2002-2006)

Managed Systems, Remote Office Integrations and Network Administration / support functions.

Managed and supported all day to day network, user, desktop, audio video, and Cisco VOIP telecommunication support services and training for 2 advertising agencies; supporting a mixed OS environment of 65% Mac and 35% Windows based PC.

Administered and maintained networked server infrastructure for 11 Los Angeles and 5 San Francisco agencies under the Publicis Groupe companies

Prepared and managed technology budgets and teams for Capital Infrastructure Construction Projects.

Planned, prepared, managed and approved CAPEX Budgets in the amount of 1.2M for the purchase of server hardware and software for the Western Region.

EDUCATION

UNIVERSITY OF CALIFORNIA, Berkeley, CA

Bachelor of Arts Degree, Sociology.

Emphasis - Business Administration

COMPUTER EDUCATION INSTITUTE, Carson, CA

Computer Networking Program

Tract - CNA / MCSE

INFOIMAGE TOP GUN ACADEMY, San Francisco, CA

Continuing Lotus Education Courses

Tract - CLS / CLP

TECHNOLOGIES WORKED ON

Extensive training in management and allocation of human and tangible resources. Project Management, knowledgeable at managing, administering, using & implementing IBM PC - Domino / Lotus Notes R5 & R7, Citrix Metaframe, Novell Netware 5 & 6, GroupWise 6.5, GroupWise 7, Windows 10, 8, 7, Vista, XP, 2K, Windows NT, Windows 98, Windows 95, WP 5.0 / 5.1 / 6.0, Exchange / Outlook 2016, 2010, 2007, 2003, Microsoft Office 365 Cloud, 2010, 2007, 2003, 2000 & 97 Suites, Adobe Suite, ERP, QuickBooks Pro 2002, 2009 & V12, Cisco VOIP, Cisco Call Manager, Cisco Unity, Avaya IP Office Manager, Salesforce, Blackbaud Financial Edge / Raiser’s Edge NXT Basic management and administration of Fortigate Wireless LAN Controller Basic management and administration of Cisco Call Manager and Unity Systems Basic management and administration of Avaya IP Office Manager and VM System Basic management and administration of ERP Implementations (SAP, Oracle & PeopleSoft) Basic management and administration of Blackbaud Financial Edge NXT and Raiser’s Edge NXT Management and Global administrator of Office 365 and Microsoft Cloud hosted Exchange Microsoft & Novell Network knowledgeable; creating, administering and managing user accounts and groups in Novell’s EDi- rectory – via Console One, Microsoft’s Active Directory 2003, 2008&2012, GroupWise 7. Installation and configuring of NDPS, IPrint and TCP/IP printers.

Managing, configuring and administering Cisco ASA, PIX and SonicWALL Firewalls Appliance. Installing, troubleshooting, configuring and administering Dell and HP desktop and server hardware /software, i.e. Win 95, 98, 2K, NT, XP, 7, 10, Server 2003, 2008, 2012, SQL Server 2005, 2008 Mac OS-X, MS Office Suites, Modems (int. & ext.), local and networked printers, scanners, burners and PDA’s. Building and configuring PC’s. Image Creation / Image Deployment, Desktop Policy creation Data and file transfer, system replication using Symantec Ghost Pro. Installation and basic configuration of peer-to-peer, local area and wireless networks. Installation, management, administration and configuration of Client and Server based Networks utilizing Linksys / Cisco Routers and Switches.

Support and basic administration of HP SAN solutions utilizing Backup Exec Management Software.

*CME: Collaborative Management Effort

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