Customer Service Representative

Diosa Reyes

**************@*****.***

cell609-***-****

Objective: Detail-oriented individual with strong work ethic who has the ability to learn concepts quickly. Hard worker looking to apply education and experience to a job. Willing to obtain knowledge of the day-to- day work of business through a part-time/full-time job.

Work experience:

04/2016-Present

Dispatch Coordinator/ Customer Service Representative, FGO Logistics(Ashley’s Furniture Store)

Responsibilities:

• Receive calls from drivers to resolve their issues in a timely manner

• Call customers to confirm delivery

• Update Profit

• Keep an exception log of all items being returned

• Contact Ashley’s to inform of drivers issue

Customer Service Representative/ Dispatch, KENCO 10/2015-03/2016

Responsibilities:

• Make Bill of Lading for orders

• Sign truck drivers in and out

• Confirm orders with drivers

• Update the share drive

• Use WES and YMS to make sure drivers were out of the system and the orders have shipped correctly

• Scan bills to customers

• Answer phone calls

• Make sure all files were filled correctly

• Send an End of the Day report on all the orders that have shipped

Inventory Control Specialist(ICQA), KENCO 04/2015-10/2015

Responsibilities:

• Use WES to verify quantities on outgoing orders were correct

• Track product quantity in warehouse

• Repack damaged products

• Check customers requirements for orders are met

Cashier, International Meat Market 11/2012- 02/2015

Responsibilities:

• Handle cash and credit payments

• handled, stocked, and arranged incoming merchandise

• Periodically account for all items

• Help customers with their needs

Skills :

• Team player

• Superior work ethics

• Bilingual (spanish, english)

• Microsoft office(word, excel, power point)

• Detail-oriented

• Professional

Education:

• Harris School of Business(Certified Medical Assistance)

• GED 10/2015

• NJ Youth Corps Program 07/2015-10/2015

References:

Can be provided upon request

Contact this candidate