Customer Service Representative

CLAUDIA F HOBDY

**** *** ****** **

UNIVERSAL CITY TX 78148

PH# 210-***-**** EMAIL ADDRESS **********@*****.*** OBJECTIVE: Seeking a position in Call Center or Customer Service position with a progressive company where hard work and dedication and accomplishments will be the basis for advancement and growth. OVERVIEW: G eneral knowledge of bookkeeping and accounting principles with emphasis on accounts receivable and credit and commercial collection. Strong mathematical skills to make mathematical computations quickly and accurately. Strong organizational skills, including attention to detail, problems solving and following through. Able to manage time and resources to meet deadlines and customer service advocate.

Inbound Customer Service Representative

05/2016 P resent CONDUIT GLOBAL (CALL CENTER) SAN ANTONIO Talk to customers over the phone to support and resolve queries,Maintain and update customer information as necessary,Protects and secures customer’s personal information,Resolve and de-escalate customer concerns, using empathy,Good computer literacy,Ability to meet performance targets,Fantastic communication skills, especially an ability to listen and respond and real desire to help people

Fraud Representative

10/2014-03/2016---CBE COMPANIES (CALL CENTER) NEW BRAUNFELS Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud) Reviews, identifies and deters fraudulent activity Look for trends to proactively identify characteristics of "good" vs. "fraudulent" orders Takes inbound calls from consumers related to potential fraudulent activities Analyze available information via multiple internal and external tools to identify the issue and bring resolution in order to improve current cash flow and revenue stream initiatives Reduce fraud losses while improving customer experience & protection PATIENT CARE ADVOCATE*

02/2014-10/2014--- WEST CORP (CALL CENTER) UNIVERSAL CITY TX 78148 Responsible for receiving and processing incoming phone calls for all part D Medicare patience Research and resolve issues within the scope of responsibility Obtain, enter, and verify customer information in designated systems Maintain established quality and completed calls per hour goals while supporting Company goals and objectives

Responsible for requesting per-authorization from doctor Exercise exceptional customer service skills in an effort to optimize each contact with the customer Handle customer service inquiries from member Assist in resolving routine program TELEMARKTER

01/2013-06/2013 PRIORITY PAYMENT SYSTEMS (CALL CENTER) UNIVERSAL CITY 78148 Maintain established quality and completed calls per hour goals while supporting Company goals and objectives

Comfortable with cold calling and overcoming objections and rejection and have great customer skills for our customer. Comfortable working independently. Good computer skills, including MS Office and internet navigation also used window, ex cel and Oracle

ACCOUNTS RECEIVABLE ASSOCIATE

10/1999-02/2009 Trinity Industries Companies Dallas TX Maintain the confidentiality and security of client credit card information in accordance with department and company audit policies

Responsible for batches each payment I keyed into the system to make sure they balanced Basic knowledge of g/l

Process and analyze daily billing reports Process and maintain daily invoicing to customers Credit card processing and reconciliation reports to accounting Rebate administration and reconciliation

Prepared, generate debit and credit memos

Prepare approved account reconciliations in an accurate and timely manner. Uploaded the lockbox daily of any cash that was wired of ach Posted all cash that came in daily to spreadsheet Timely and accurate processing of all money Posted checks, and all electronic payments that came through Worked wisely and timely because all of the money had to be in the banks by three every day Worked very closely with the collection department EDUCATION

PHILLIPS COLLEGE OF BUSINESS

ASSOCIATE OF SCIENCE DEGREE IN ACCOUNTING

KNOWLEDGE, SKILLS AND A BILITIES

PERSONAL HOME COMPUTER PROGRAMS SUCH MICROSOFT EXCEL WORD ACCESS AND OUTLOOK.TEN KEY BY TOUCH AND TYPING 3 0 WORD PER MINUTE

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