Customer Service Manager

Lauren N Tran

**** **** ****** #*, ***** Hollywood, CA 91606

818-***-****; **********@*****.***

OBJECTIVE: To obtain employment as a legal assistant.

EXPERIENCE:

Assistant Manager 9/2011-Present

PPL Properties Management, Inc. Northridge, CA

Responsible for customer service to tenants of multiple Apartment Buildings with multiple rental units, including research, interpreting, and analyzing pertinent laws and regulations, operating instructions to embrace the correct course of action.

Communicate housing laws to tenants, owners, service contractors both orally and in writing using plain language.

Compile and maintain database for future repairs and reports on the state of the properties.

Ensure full compliance with governmental regulations.

Handle and analyze tenants’ complaints discrepancies and follow-up to resolution.

Prepare detailed and timely verbal and written progress reports to Supervisors and CEO.

Business Office Manager 6/2002-9/2011

Societe Energy, Inc. Torrance, CA

Responsible for the Business Office of a convenience market-car wash-gas station complex. Handled customer complaints and conflict resolution to completion.

Filed cases in Small Claims Court on behalf of the business. Prepared written and verbal reports to Owners on a regular basis.

Billing manager 7/1993-8/1998

Stuart L. Silverman, M.D., Inc. Los Angeles, CA

Responsible for Workers Compensation and Personal Injuries accounts including obtaining authorization for treatment, create filing on account, sending medical records and bills to the court and attorneys, and collections on accounts receivables.

EDUCATION: B.S. at U.C.L.A., Los Angeles, CA

J.D. at Southwestern University School of Law

INTEREST: Photography

LANGUAGES: English, Vietnamese

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