Facility Manager

Michael Cuilla

**** ****** **** *** *******, TX 760**-***-*** 4317 *******@*****.***

PROFILE

Successful 20+ year career combines experience in facility management, operations management and technical services management. Unique ability to strategically negotiate cost effective contracts and manage contractors to obtain quality service. Unusual analytical ability derived from extensive mechanical/plumbing background. Applies leadership, supervisory, and mentoring skills with a team focus. Critical thinker, persistent in resolution of problems. Utilizes notable interpersonal and communication skills to establish rapport and credibility with diverse groups. Committed to improving operational efficiency and maximizing productivity in support of long term objectives.

AREAS OF EXPERTISE

Facility Management Project Management Procurement Management

Budgeting/Cost Control Process Improvement Sourcing Optimization

Contract Negotiations Subcontractor Management Quality Assurance

Vendor Relations Leadership/Staff Development RFP

Cross Functional Collaboration HVAC/Plumbing/Electrical/Telecom Efficiency/Productivity

PROFESSIONAL EXPERIENCE

FACILITY MANAGER,

Radio Shack, Corporate Office- Fort Worth, TX 9/2011-Present

Directs facility operations across 3 departments for all stores in the U.S., Virgin Islands, and Puerto Rico: maximum of 4600 stores in 2011 – HVAC/Plumbing, General Maintenance (electrical, storefront, shutters/gates, security, fire alarms, sprinkler systems), Telecom (Broadband, sonic ring, all utilities).

Project management, procurement and bidding through completion, of all stores and 3 Distribution Centers, overseeing all work including electrical, mechanical, conveyor, fire systems, and security.

Collaborates with Real Estate and Legal departments to mitigate issues arising from leases or landlord agreements, including structural, roofing, conceal plumbing, and exterior parking lighting.

Utilizes advanced communication skills to manage complex DC projects over $5K remotely via phone and perform on-site visits as needed.

Manages loss and damage caused by floods, hurricanes, and other natural disasters at DCs and stores.

Performs and evaluates RFP: procures national account pricing for a wide variety of materials and services; assures that quality standards are met and maintained.

Successfully eliminated $500K of expense in first year of employment and over $1.5M throughout tenure.

Highly adept at controlling the scope of the job and the procurement process; manages cost and equipment selection, analyzes and reviews all projects over $750; ensures accuracy of invoices and expediently corrects pricing discrepancies with contractors.

Leverages knowledge of contractor relations and bid proposals to substantially minimize mechanical expenses.

Purchased and project managed to completion over 500 changeouts of AC/Heating equipment.

Reduced cost of commercial AC/Heating system installations by $3k to $5K per unit by leveraging relationships with national account manufacturers (Carrier, Lennox, York, Trane)

Ensures all HC/Heating installations meet state and local codes: seismic, structural, hurricane and wind loads; ensures units are designed to handle corrosion problems common to intercostal regions.

Monitors and controls contractors; supervises and approves specifications for quality assurance

Developed, implemented, and monitored comprehensive PM programs for 4600 stores and 3 DCs.

Reduces repair costs and down time significantly by strategically procuring parts.

Hires and negotiates with contractors for installation and service; manages third party vendors /contractors.

Troubleshoots via phone with as needed for cost control and most effective problem resolution, employing advanced technical/mechanical skills.

Facility Manager cont.

Collaborates with training programs to maintain a safe work environment for team members and guests.

Mentors and encourages facility coordinators and accountings staff in critical thinking and information gathering to control costs and achieve expected outcome.

Provides technical assistance to facility coordinators to facilitate implementation of corrective measures, control scope, improve repair time and lower repair costs.

Educates employees in standard industry pricing and negotiation practices for HVAC/Plumbing, Maintenance, and Telecom sectors to recognize unfavorable bids and consistently secure low-cost services.

Coaches team to affect repair pricing utilizing forecasting and data analysis.

Encourages and motivates team to think critically and progressively; to “be part of the solution”.

Consultant to Senior Director and VP of Real Estate on capital improvements and repairs $1,000 to $500,000.

Reviews blueprints and proposals for all systems: electrical, mechanical, construction, plumbing,

MANAGER/OWNER COMMERCIAL AC & HEATING COMPANY

Amazing Comfort- Crowley, TX 2/2010-10/2011

Launched and managed all business functions for an air conditioning and heating company.

Managed all mechanical projects and procured quotes for change outs.

Experienced with split systems: chillers, boilers, roof top units.

BUSINESS OPERATIONS CONSULTANT-HVAC & PLUMBING

Callahan Roach Business Solutions- Arlington, TX 8/2006-1/2010

Coached and mentored mechanical contractors and plumbers in 15 states on methods for increasing revenue using flat rate pricing.

Surpassed previous sales record for a new employee.

Consistently exceeded territory sales targets.

Promoted to manage larger sales territory based on sales excellences and proven record of success.

OPERATIONS MANAGER/GENERAL MANAGER

Quality Service, Inc. – Fort Worth, TX 10/1995-7/2006

Managed commercial AC, Heating and Refrigeration installation and mechanical service.

Specialized in energy management for commercial clients; saving $140K over 7 years for large church facility.

Provided facility PM and service to national accounts and chains; Domino’s Pizza, Sonic, Western Auto,

Planned and executed inventory control.

Managed all mechanical projects and procured quotes for change outs.

Directed staff of four; coordinated team to effective performance under time constraints.

Developed network of contractor and vendor relationships.

EDUCATION & CREDENTIALS

Software & Systems: Microsoft Office, Access, CMS (LMM Lease Maintenance Manager, Retail Lease, Enterprise

Oracle, PeopleSoft, Concor, UlitPro) and other proprietary software. EMS (Emergency Management Systems)

Graduate of Universal Technical Institute Phoenix, AZ

Mastering the fundamentals and design of AC & Heating equipment, refrigeration and process cooling

Licensed Mechanical Contractor, Texas (TACLA011204C)

Additional endorsements: Over 25 tons and up, Commercial Refrigerator and Process Cooling, Commercial Boiler

Universal Certification of Refrigerant Handling (ID # 029201011) Type I and Type II

Training required by EPA to purchase and/or handle refrigerant

National Fire Protection Association (NFPA) ID: 3176318

Forklift Safety Training OSHA and ADA Compliance

Store Planning, Equipment, Construction, and Facilities Services (SPECS) Member & Continuing Education

Skills USA – Judge for HVAC National Technical Skills competition for high school and college students

Skills USA – 1st place, state competition, Texas (appliance repair and troubleshooting)

2nd place state competition, Arizona (air-conditioning, heating, and troubleshooting)

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