Sales Customer Service

DAVE SHARP

S**W***** Scuppernong Circle, Dousman, WI 53118

414-***-**** *********@*****.***

CORE COMPETENCIES

Customer Relationship Building • Customer Service

Project Management • Team Leadership • Employee Education • Third-Party Negotiation

Cross-Functional Coordination • Sales Operations • Process & Product Quality Control • Market Research

Continuous Improvement Process Implementation • Strategic & Tactical Planning • Competitive Intelligence

PROFESSIONAL EXPERIENCE

Enterprise Lighting, LTD Waukesha, WI 5/2016-7/2017

Lighting Controls Technician

Recruited to this position in anticipation of exploding lighting controls market

Generated accurate lighting control systems quotes based on engineering specifications.

Performed Design/Build of lighting control systems as needed.

Performed field commissioning of digital lighting controls.

Answer customer calls for price & availability information using Oasis business system and Mfg. web portals while meeting rapid turn-around department objectives

Revere Electric Supply Hartland, WI 4/2014-4/2016

Customer Service Representative

Brought a strong background in Allen-Bradley products and product selection tools to this organization.

Effectively supported Account Managers with pre-sales and post-sales efforts.

Answered customer calls for price & availability information using Eclipse business system and Rockwell data access in SAP business system while meeting rapid turn-around department objectives.

Processed customer quotes and direct purchase orders into effective sales orders that met partnering objective with existing customer base and developed new customer opportunities.

Milwaukee World Festival Milwaukee, WI 2011-2013

Bar Manager

Seasonally managed beverage service personnel at festivals held at Maier Festival Park.

Hired, trained and monitored bar personnel to ensure standard procedures are being followed.

Managed labor usage and inventory control to achieve target metrics to achieve bonus payouts.

ACS Group New Berlin, WI 2010-2011 Product Manager, Aftermarket Parts

Managed web-store redesign project for five different industrial equipment brands. Succeeded within a tight budget and under strict scheduling and deadlines.

Developed business growth strategies based on customer-sales data analysis.

Led 8-person call center supporting replacements parts, sales, and service.

Developed and implemented “Zero Down-Time” marketing campaign, capitalizing on new sourcing strategy for size reduction parts.

Participated in achieving ISO9001 certification.

Rockwell Automation Milwaukee, WI 1997-2009

Marketing Specialist II (2005-2009)

Built and maintained internet-focused product marketing materials for legacy products and repair services.

Led negotiations and OEM customer order development, and directly managed accounts contributing to $4.5 million in annual revenue.

Oversaw end-of-life product management process improvement activities using Greenbelt Training, leading to a 35% reduction in scrap and waste.

Rockwell Automation

Marketing Project Leader (2002-2005)

Managed the development and improvements of product selection, competitive cross-reference, proposal generation, and systems layout e-tools and their related programs

Collaborated with internal and third-party resources to develop, maintain, and improve software tools used by sales channel for $5 billion business.

Traveled nationally and international to lead field training and technical support efforts, including the presentation of educational information to business groups.

Applications Engineer (2000-2002)

Performed Tier 2 technical support for industrial-control products and conducted product training for sales engineers and distributors.

Facilitated new product launches. Prepared sales blitzes and wrote technical papers.

Re-tooled and oversaw competitive product cross-reference database.

Quality Engineer (1997-2000)

Identified new product and ongoing production problems for this ISO9001 and ISO14001 certified global business. Monitored product output quality and drove corrective action.

Identified new product and ongoing production problems for this ISO9001 and ISO14001 certified global business.

Monitored product output quality and drove corrective action.

Performed manufacturing process development and test reviews in Pilot Lab areas using the DMAIC process.

Led effort to reduce outgoing quality audit failures rate from 100,000 ppm to less than 100 ppm through ISO Standards auditing and adherence training.

Served as Quality Lead on design team for 800F family of push-buttons and selector switches.

Paragon Electric Co., Inc. Two Rivers, WI 1993-1997

Quality Engineer (1996-1997)

Performed quality control support for electronic and electro-mechanical time and appliance controls production processes, finished products, production parts, and product failures root cause analyses for this ISO9002 certified company.

Monitored production output through statistical process control (SPC) measurements analysis.

Performed first article analyses of parts and final assemblies using geometric dimensioning and tolerances and measurements made on optical comparators, coordinate measuring machine and various other measurement tools

Conducted returns analyses and performed root cause failure analysis (RCFAs)

Recommended permanent design change that Development Engineering adopted which yielded a 100% reduction in a stall failure mode for electro-mechanical refrigerator defrost timers.

Assembly Supervisor (1995-1996)

Managed hourly union employees involved in the production of electronic and electro-mechanical appliance and time controls in a horizontally configured company.

Effectively managed 60-150 person shifts and acted as back-up 3rd shift Plant Manager as required.

Supervised the manufacture of plastic molded parts, electronic circuit assemblies, screws and fasteners, metal case forming and paint lines.

Supervised finished goods assembly and final test departments.

Engineering Associate Technician (1993-1995)

Fabricated and tested prototype electronic circuits in assistance to Development Engineering and to achieve UL/CSA certifications on new products

Achieved self-certifying UL test technician status.

Developed PLC driven test stations for long term endurance testing.

Member of team that received Presidential award for development of the electronic adaptive refrigeration defrost timer circuit.

EDUCATION

Bachelor of Science, Industrial Technology Management with a minor in Electronics Technology

University of Wisconsin, Platteville, 1993

PROFESSIONAL TRAINING

Lean Six Sigma Greenbelt, Rockwell Automation, 2009

Project Management, Franklin-Covey, 2003

Quality Auditing, American Society for Quality Control, 1998

Coordinate Measuring Machine Operation and Programming, Brown & Sharpe, 1996

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