Customer Service Front Desk
Resume:
Morongo Valley, CA *****
********@***.***
JEFFREY BRANNIN, HOSPITILTY MANAGEMENT/INNKEEPER
OBJECTIVE
I began my training at the 5 Diamond luxury Fairmont Hotel in Dallas, TX. Learning each department from housekeeping to food & beverage, front desk and reservations. Also I trained in retail sales at the Neiman Marcus Department store in the epicure food sales department. I also trained in their restaurant The Zodiac Room as a line cook and banquet server.
Then I relocated to Key West FL in 1993 and began my guesthouse management career which lasted over twenty years. I wish to use these comprehensive customer service and hotel skills in the future in Palm Springs.
SKILLS & ABILITIES
-Through comprehensive & consistent staff training reaching the highest quality and service in our class. The AAA 4 Diamond status for 15yrs.
-Undertook the reorganization of the reservation system, the web site, and all our OTA’s and Overseas contracts.
-Using our web site and other OTA’s we aggressively pursued a strategy to increase RevPAR and in so doing increased revenue year over year.
-Aggressively monitored the spending in each department including personnel, housekeeping and maintenance to shave waste wherever possible.
EXPERIENCE
HERON HOUSE/INNKEEPER
1993 to 2016
I was responsible for all staffing, guest services and all front desk activities. Including revenue management and online inventory. Maintaining guest satisfaction and mediating any problems. Inspecting housekeeping and our morning breakfast buffet and hosting our nightly happy hour to ensure direct communication between guests and management.
HERON HOUSE COURT/INNKEEPER
1995 to 2016
All front desk activities along with our sister property Heron House.
I managed both guesthouses at the same time, creating a central reservations line and saving on the synergy of the two properties together.
THE REACH RESORT KEY WEST
1993 to 1996 Part Time
Evening fine dining lead waiter at the Ocean Club, one of the premier properties in Key West at the time with 220 rooms. It is now a Waldorf Astoria. I worked their nights to keep my experience in fine dining service.
The Fairmont Hotels Corporation
1985 to1993 Service Trainee
The Fairmont is a luxury AAA 5 Diamond hotel. They cross trained me in for eight years in all the major departments and taught me to strive for excellent in guest service. When I left I was the night manager on duty for 550 rooms.
EDUCATION
UNIVERSITY OF DALLAS
Dallas, TX /Biology & History
COMMUNICATION
I was responsible for the hiring and training of all staff members in the reservations department, front desk and the housekeeping departments. It was very important that they understood a real dedication to the guest experience. That begins each and every morning with that one goal in mind, an overall superior guest experience.
LEADERSHIP
Successfully leading your staff to believe there is nothing to small to attend to or handle to satisfy your guests. Whatever title I held I was never above plunging a toilet or filling in for a cook or waiter. I believe you gain respect from your staff when you are just as capable of getting down to work with them in a shared goal of guest service.
REFERENCES
EVA SCOTT, EXPEDIA MARKET MANAGER 954-***-****
Steve Pribramsky, Accounting 305-***-****
David Mansour friend of 35yrs 214-***-****
Trent Owens I trained him as my replacement at Heron House,
Tom Nitti, Raymond James Investments, 305-***-****
my investment broker for 15yrs
Personal Information:
I left Key West to attend to my aging parents back in Dallas, TX. It was then I made the decision to relocate to Palm Springs.
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