Customer Service Manager

Professional summary: Current Customer Care Manager at a retail furniture store. Versatile, reliable and efficient with 7 year experience in customer service, also 5+ years of Microsoft skills.

Experience

The Roomplace

Customer Care Manager: Dec 2014-Present

Coach, train, and develop the office team to provide excellent customer loyalty service. Responsible for managing the operations of a store office and staff, Schedule the office associates according to business needs and labor budgets

Customer Care Lead: Nov 2014-Dec 2014

assisting the customer loyalty manager with office tasks, training cashiers, assisting customers and processing reports to ensure prompt, courteous customer service, correct scheduling, information accuracy, security of assets, and problem resolution.

Customer Care Rep: Jan 2014-Nov 2014

Scheduling delivery appointments for customers, managing a cash drawer, takes in cash, processing all sales including cash, check, credit and finance. Taking payments for sales and financing.

Blackhawk Bank

Teller: Feb 2012-Nov 2013

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services, correcting discrepancies.

McDonald’s

Cashier: May 2010- Nov 2011

Job duties include operating a cash register, running the drive-thru, helping customers through the ordering process

Trainer: Dec 2011-June 2012

Job duties include operating a cash register, running the drive-thru, helps train other crew members.

Education:

High School Diploma-General Education 2012

Belvidere North High

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