Manager Customer Service
Resume:
Mona Sharma
KEY RESPONSIBILITIES HANDLED
Handled end-to-end Recruitment and selection process.
Sourcing Resumes from job portals like: - ZipRecruiter, Career Builder, Monster, LinkedIn, Tech-Fetch, Applicant Stream etc.
Keep track of Selected/Not-Selected/Under-Considered/On-Hold Candidates.
Coordinating with placement consultants and negotiating on contracts.
Organize and maintain file system (hard and soft copies) and other confidential records.
Effectively and proactively support activities like managing calendar, meetings, travels, and answering telephone calls.
Hiring (Onboard & Off board), E-Verification I-9
Taking Exit Interviews and proper filling up of Termination forms by exiting employees before forwarding to accounts department for Full and Final Settlement.
Making Cold calls & Head-hunting.
SKILLS
Hands on experience in using MS Office: - MS Excel, MS Word, Outlook
Comfortable in using Windows and MacOS
Excellent written and oral communication skills with the ability to interact with the candidates in USA
EDUCATIONAL QUALIFICATION
Master of Business Administration
College
:
Desh Bhagat Institute of Mgmt. & Comp. Sciences, Mandi Gobindgarh
Year of Graduation
:
2008
University
:
Punjab Technical University, INDIA
Major
:
Human Resource
Bachelors of Arts
College
:
S.D. College Ambala
Year of Graduation
:
2006
University
:
Kurukshetra University, INDIA
Major
:
Humanities
WORK EXPERIENCE
01
Organization
:
Golden State Concepts (USA - April 2017 to May 2017)
Designation
:
Recruiter and Administrator
Responsibilities
:
Responsible for internal recruitment activities i.e., - planning, screening, short listing, scheduling, preliminary interviewing.
Searching candidates and Posting job requirements on the portals like ZipRecruiter, Career Builder, Monster, LinkedIn.
Hired people for following profiles: –
-Sales Executives
-Client Relationship Manager
-Customer Service Executives
-Team Leaders
-Admin and Backend Positions
Using Applicant Stream Database for keeping track of candidates – (Selected/ Not-Selected/ Under-Considered/ On-Hold)
Employee relations from onboarding to off boarding & termination paperwork with appraisals, benefit, etc.
Scheduling and follow up the interviews for all levels ranging from Mid-level management to Senior Management
Provide support by entering, formatting and printing information, organize work, answering the phone calls, relaying messages.
Greet scheduled candidates and take them to appropriate person.
02
Organization
:
VSys Inc. (USA - Dec 2016 to March 2017)
Designation
:
IT Technical Recruiter (Volunteer Job)
Responsibilities
:
Responsible for recruiting IT professionals - Proficient to work with H1B, EAD, GC and US Citizens.
Handling end-to-end recruitment process - Planning, screening, short listing, scheduling, preliminary interviewing (Telephonic, Skype and FaceTime)
Interview technical candidates over the phone to access the skills, experience, availability, compensation requirements and willingness to relocate.
Responsible for interacting with candidates regarding the requirements and pay rates and payment terms as per the needs.
Posting the requirements on the job portals.
Used Tech-Fetch database for searching candidates.
Strong Expertise and hand on experience in using various job boards – Dice, Monster, StartWire, CareerBuilder, LinkedIn
Worked on Positions like – Teradata Developer, Hadoop, Java etc.
Excellent written and oral communication skills with the ability to interact with the candidates in USA
03
Organization
:
Okaya Power Pvt. Ltd. (INDIA - Jan 2011 to March 2012)
Designation
:
HR Executive
Responsibilities
:
Effectively and proactively support activities including calendar management, travel, event coordination and expense reimbursement.
Communicate professionally, tactfully, and with the utmost diplomacy at all times, treating all candidates with dignity and respect. Maintain a high level of confidentiality at all times.
Provide current and prospective employees with information about policies, job duties, working conditions, wages and opportunities for promotion and employee benefits
Document preparation for meetings such as creation of agendas for staff meetings, talent reviews and other HR related sessions.
Fielding HR inquiries by researching appropriate resources and/or connecting with the appropriate teams to resolve.
Communicate, coordinate and negotiate compensation packages for new hires
Grievances Handling.
Maintain MIS Reports on regular basis
Employee relations from onboarding to off boarding & termination paperwork with appraisals, benefit, etc.
04
Organization
:
SA Career Pvt. Ltd. (INDIA - Feb 2010 – Dec 2010)
Designation
:
Assistant Manager
Responsibilities
:
Recruitment for various Multinational Companies like Infosys, Tech Mahindra, Airtel (Telecom)
Provide complete and accurate information to candidate about the company and positions i.e. – detailed information about the company, company’s strategies, department background and explaining profile JD.
Scheduling the interviews for the candidates.
Keep track of Selected/Not-Selected/Under-Considered/On-Hold Candidates
Communicate, coordinate and negotiate compensation packages for new hires.
Build and maintain event calendar for HR and assist with event coordination.
Maintain Weekly, Monthly & half yearly performance monitoring & reporting.
Leading and Mentoring five members in the team.
Sourcing Resumes from job portals like Naukri.com, Monster.com.
05
Organization
:
Shree Balaji Management Consultant (INDIA - Oct 2008 to Jan 2010)
Designation
:
Assistant Team Leader
Responsibilities
:
Handling recruitments for IT, Insurance, Banking and Pharmaceutical Companies.
Handling first round of the interview and forwarding them to the hiring manager for next level.
Coordinate HR activities (meetings, training, surveys etc.).
Reproduce and assemble New Hire Kit, Termination Kit and benefit booklet for employees.
Develops and manages key relationships with local area employment agencies and Candidates.
Maintain Weekly, Monthly & half yearly performance monitoring & reporting.
Counseling/mentoring of the employees to maintain a healthy work environment.
Providing training to new HR employees.
Handling Exit Interviews.
AWARDS & ACHIEVEMENTS
Awarded as Best Recruiter in SA Career Pvt. Ltd
Awarded as Best Team leader in Shree Balaji Management Consultancy
Successfully completed HRCP Learning System in USA.
(Mona Sharma)
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