Customer Service Manager

CYNTHIA I. BAKER

**** ******** ****

WILMINGTON, NC 28412-6471

Phone: 910-***-****

************@*****.***

Objective

To acquire a position that utilizes my abilities and experience. Abilities

Excel

Microsoft Office

Quickbooks

Well organized

Good customer service skills

Detail orientated

Dependable

Employment History

customer service, Customer Service Representatives 05/2014 - 06/2017 Enhanced Heating & Air

Conditioning

801 Dow Road, Carolina Beach,

NC

Answered telephone; Scheduled customers tune ups and service calls: Applied for customer rebates from Duke Energy: Registered equipment; Entered invoices, work orders, etc.

Cashier and Salesperson, Cashiers

11/2013 - 12/2015 Michael's Store #4716 6881 Monument Drive, Wilmington, NC

Cashier; Answering telephone, customer service.

Office Manager/Bookkeeper, Bookkeeping, Accounting, and Auditing Clerks 07/1999 - 10/2013 Taylor's Heating &

Air, Inc.

801 Dow Road, Carolina Beach,

NC

I was office manager, full charge bookkeeper. I was responsible for A/R, A/P and payroll. I filed all work comp claims, maintained vehicle files, set up appointments for our preferred customers tune ups, processed all service and installation invoices, handled customer service.

Business Office Assistant, Office and Administrative Support Workers, All Other

10/1998 - 07/1999 Cape Fear Academy 3900 S College Rd, Wilmington, NC Assisted with deposits and accounts receivable. Was responsible for school's accounts payable and reporting/filing NC sales tax. Sold lunch tickets, answered telephone.

Bookkeeper, Bookkeeping, Accounting, and Auditing Clerks 06/1992 - 06/1998 D'Amour, Jones,

Stryker & Duensing

Upper Drakes Passage, P. O. Box

6785, St Thomas, VI

Full charge bookkeeper: responsible for A/R, A/P, payroll, monthly billing of costs

& services to clients. monthly partnership reports. Also handled accounting for Antilles Title & Trust, the firm's title insurance company. Misc. duties included renewal of licenses, prep. of franchise taxes, annual reports, title searches & ordering supplies.

Education History

Issuing Institution Location Qualification Course of Study

Westmoreland

Business School

Greensburg,

PA

1 Year at College or a

Technical or Vocational

School

Business admin

Greensburg-Salem

High School

Greensburg,

PA

High School Diploma General High

School

Curriculum

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