Sales Human Resource

RICHARD E. HEYER

*** ****** *****, *******, ******** 63021 U.S.A

314-***-****, **************@*****.***

PROFESSIONAL SUMMARY

Eight professional years in customer service, administrative and sales support roles. Recent Human Resources Management and Development graduate with knowledge in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action and employment law compliance.

Developed skills in:

Administrating plans and procedures; utilizing departmental goals, objectives and systems; reporting;

Possesses exceptional problem-solving and analytical skills; ethical and professional expectations for privacy and confidentiality;

An extensive knowledge of Microsoft Office Suite and Windows and Mac OS operating systems;

Pays attention to detail and the ability to multitask with the ability to work in groups as well as independently;

Extensive experience in office environments and a working knowledge of office administration procedures;

Possess excellent grammatical, written, and oral communication skills with an aptitude for working with all levels of staff and establishing and maintaining effective working relationships.

EDUCATION

WEBSTER UNIVERSITY St. Louis, Missouri

George Herbert Walker School of Business and Technology

Master of Arts, Human Resource Management and Development, GPA 3.87

Managing Human Resources

Employment Law

Training and Development

Organizational Development

Staffing and Selection

Compensation

Group Development

WALKER EDGE Participant

School of Communications

Bachelor of Arts, Communication, GPA 3.0

Intro to Mass Communications

Graphics and Interactive Techniques (SIGGRAPH) Club

PROFESSIONAL EXPERIENCE

VI-JON INC. St. Louis, Missouri

HR Coordinator March 2017 – May 2017

Partners with HR operations and corporate teams to communicate various policies, procedures and laws

Tracks and processes personnel action forms via ADP

Plans and executes event planning as well as serve as liaison between corporate and associates for various benefits

Assists with coordinating and scheduling of new hire orientation for associates

Works with various HR representatives to track and provide administrative support for services to associates (LOA, FMLA, 401k, Worker Compensation, etc.), as well as I-9 management, E-Verify and related compliances and regulations

Provides administrative duties for the recruitment processes including job posting, updating recruiting spreadsheets, maintaining records, scheduling interviews, coordinating drug screens and background checks

LIPIC’S ENGAGEMENT – Contractor St. Louis, Missouri

Inside Sales Support November 2016

Assisted Creative department with order data entry and administrative needs

Relayed and searched for information pertaining to promotional and engagement products

Coordinated with supervisor for assistance with fulfilling orders, sending faxes, and answering inbound calls

EDWARD JONES – Contractor Maryland Heights, Missouri

Training Support Coordinator May 2016 to September 2016

Utilization of PeopleSoft systems for administrative functions

Supported Central Team Leaders with scheduling and administrative needs

Collaborated with various Edward Jones branches for Financial Advisors’ appointments

Scheduled and prepared meetings for Financial Advisors enrolled for certification

Answered and directed calls to departments and relayed appointments for FA coaches

Utilized calendar software to schedule and manage appointments and meetings

Assisted in design and testing of APEX software

FIRST BANK Chesterfield, Missouri

Teller October 2015 to May 2016

Greet and assisted customers with transactions

Drove sales through customer interaction and attachments

Assisted customers with safety deposit boxes and drive-through transactions

TARGET Kirkwood, Missouri

Ad Prep Team Member, Electronics Team Member, Store Operator June 2007 to October 2015

Drove sales through customer interaction and attachments

Collaborated and coordinated with management to set displays and signage

Prepared and signed the store’s weekly ad and located departments where signs are needed

Answered and directed store calls to departments and relayed appointments to store team leaders

Assisted customers in electronics department with purchases and questions regarding various products

ST. LOUIS COMMUNITY COLLEGE St. Louis, Missouri

Intern January 2013 to May 2013

Managed and entered data for help desk end user support

Assisted customers with questions pertaining to PC issues

Managed and fielded appointments for faculty members

Prepared reports pertaining to outside IT contractors

PROFESSIONAL AFFILIATIONS AND VOLUNTEER ORGANIZATIONS

Society of Human Resource Management (SHRM) Member St. Louis, Missouri

St. Louis, Missouri Chapter #0732 September 2014 to Present

LUTHERAN SENIOR SERVICES Brentwood, Missouri

Administrative Assistant Volunteer October 2016 to Present

MISSOURI STREAM TEAM Kirkwood, Missouri

Team #5127 Volunteer April 2015 to Present

Actively volunteering with team 5127 at a stream in Emmenegger Nature Park and Possum Woods Conservation Area

Conducts photo point monitoring to track erosion on stream beds

Helps organize and conduct litter pickups

WEBSTER UNIVERSITY St. Louis, Missouri

Independent Graphic Arts October 2007 to May 2008

Completed various graphic art projects for campus advertising

Created a small animation to advertise campus newspaper positively impacting readership numbers

Animated Webster University logos for University TV Broadcast

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