Customer Service Medical
Resume:
Donia Cruz-Lopez
*****.*****@*****.***
Objectives:
Determined, career oriented individual seeking a career opportunity as a Medical Assistant where I may collaborate with your facility in improving patient relations by utilizing my experience and medical skills, to achieve our goal, I am also fluent in Spanish as well as in English, I know we will accomplish greatness
Echocardiogram
Knowledge of Medical terminology
Vital Signs
Multi-Specialty set up
Anatomy and Physiology
Billing and coding
Venipuncture phlebotomy
Disinfectant and Sterilization of surgical instruments
Anatomy, Physiology and phlebotomy
Clerical Skills: Clinical Skills:
Bilingual in Spanish
Task Management
Technical Knowledge
Current on Microsoft Office
HIPAA certified
CPR certified
Multi phone line, fax scanning
WPM 60, 150 10Key
Patient Scheduling
Registration
CareOne System
Epic System
Customer service
Employment Experience:
Harris Health Systems Houston, Texas 11/11-5/22/17
Patent Appointment Center representative
Duties: receive incoming phone calls for clinic appointments from patients, nursing staff, and physicians. Complete and accurate processing of appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling also responsible for the scheduling, updating, and canceling of patient clinic appointments. Obtains patient demographics, insurance, eligibility, and financial responsibility information to ensure complete and accurate registration, Assist Pharmacy calls for processing of medication refill, status, refill request, medications ready and when to pick up, co-pay. Conducting transfer to pharmacy techs when appropriate as well as complying with pharmacy procedures and protocols.
United Health Group/Evercare Houston, Texas 08/07-02/11
Clinical Notification Coordinator
Medical United Group, Houston, Texas 03/00-05/07
Executive Administrative Assistant
Education:
Zenith Education Group-Everest Institute, Houston, Texas 03/2017-current
Medical Assistant Program, GPA 4.0
Achievement: Perfect Attendances, and Academic achievement of 4.0, Student Ambassador, CPR and HIPPA Certification, Volunteer work
Professional Reference:
Aracely Llamas
David Weekly Homes
Phone#832-***-****
Alejandra Vasquez
United health Group/Evercare of Texas
Phone#832-***-****
Irma Valdez
Harris health system
Phone#713-***-****
Contact this candidate