Manager Customer Service
Resume:
Robert Francioni
Allison Park, PA 15101
*******@*****.***
Respected Pharmacist with 30+ years of Retail Pharmacy experience; expertise in Patient Counseling & specializing in Medicare D; expert customer service and confidentiality.
AREAS OF EXPERTISE:
Patient Counseling/Drug Information/Compounding
Customer Service/Problem Solving/Conflict Resolution
EXPERIENCE:
CVS/Caremark 2016 – Present
Clinical Medicare Part D Pharmacist
Reports to the Pharmacy Supervisor
Daily responsibilities include, but are not limited to:
oReview, evaluate & complete 32+ patient cases per day.
oCases comprised of Prior authorization, Non formulary, quantity limit, and Tier Exception
oEscalate any cases that required additional review and/or sign off
Giant Eagle 1987 – 2016
Staff Pharmacist (2016 – 2016) Fox Chapel, PA
Reported to the Store Manager and Pharmacy Supervisor.
Daily responsibilities included, but were not limited to:
oSupervised a staff of 20 (fulltime & part time)
oFill volume of 3900+ per week
oPerformed immunization duties
Pharmacy Manager (2001 – 2016) Camp Horne, PA
Reported to the Store Manager and Pharmacy Supervisor.
Daily responsibilities included, but were not limited to:
oSupervised a staff of 17 (fulltime & part time)
oIncreased fill volume from 2400+ to 3500+ per week
oPerformed immunization duties
oResponsible for all Pharmacy hiring, scheduling & discipline
Pharmacy Manager (1999 – 2001) Aliquippa, PA
Reported to the Pharmacy Supervisor.
Daily responsibilities included, but were not limited to:
oSupervised a staff of 7 (fulltime & part time)
oFill volume of 1800+ per week
oResponsible for all Pharmacy hiring, scheduling & discipline
Pharmacy Manager (1997 – 1999) Westview, PA
Reported to the Store Manager and Pharmacy Supervisor.
Daily responsibilities included, but were not limited to:
oSupervised a staff of 12 (fulltime & part time)
oFill volume of 2500+ (#1 Pharmacy in volume at the time)
oResponsible for all Pharmacy hiring, scheduling & discipline
Pharmacy Manager (1989 – 1997) Bellevue, PA
Reported to the Store Manager and Pharmacy Supervisor.
Daily responsibilities included, but were not limited to:
oSupervised a staff of 7 (fulltime & part time)
oFill volume of 1800+
oResponsible for all Pharmacy hiring, scheduling & discipline
Staff Pharmacist (1987 – 1989) New Kensington, PA
Reported to the Pharmacy Manager
Daily responsibilities included, but were not limited to:
oFill volume of 800+ per week
oTrained to become a manager while performing staff pharmacist duties
EDUCATION:
University of Pittsburgh, School of Pharmacy
Bachelors of Science – Pharmacy - 1987
LICENSES:
oPennsylvania Pharmacist – License #RP035304L
(Expiration date 9/30/2018)
oPennsylvania Immunization – License #RPI002154
(Expiration date 9/30/2018)
SKILLS:
oCPR/AED/First Aid
oExpertise in Medicare D
oExtensive knowledge of Highmark & UPMC Insurance
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