Administrative Assistant/Project Coordinator/HR Assistant
Resume:
Melissa Wicklund
**** ********** **., ******** *******, CO80919 904-***-**** *********@*****.***
https://www.linkedin.com/in/melissa-wicklund-19ab32a3
ADMINISTRATIVE ASSISTANT • FACILITY MANAGER • HR ASSISTANT
Summary
Highly organized and results driven administrative/HR management executive offering 8+ years of experience within diverse office environments in both private and public sectors. Excels in turning disorganized workplaces into smooth running operations and overhauling administrative processes to improve accuracy and efficiency. Established as a talented problem solver with expertise in the development of HR initiatives that streamline processes, impact employee satisfaction and productivity, and capitalize on organizational growth opportunities. Possesses proven ability to professionally handle all aspects of front office operations, inventory control, fiscal management, HR support, and resolution of administrative inquiries.
Core Competencies
●Administrative Support: Experienced at front office management as well as proactive coordination with various staff for operational support activities and assisting to resolve day-to-day administrative and operational problems. Has extensive knowledge of administrative and clerical procedures including systems such as word processing and file/records management.
●Human Resource Operations: Possesses solid expertise in developing and implementing new HR policies and procedures, improving processes, strengthening corporate cultures, building relationships, recruiting top talent and actively contributing to large-scale corporate HRIS initiatives.
●Facility Operations Management: Proven ability to incorporate innovative operations management techniques that result in enhanced business practices, streamlined operations, increased productivity and profits. Additionally experienced with inventory control operations. Successfully employed best practices to manage operations for 2 facilities. Experienced in operations restructuring to address business costs, reduce repair costs, and improve service.
Selected Highlights
Successfully oversaw multiple department projects and initiated the wellness programs for company site.
Commenced the Site Evacuation Plan and provided support to key personnel in evacuating staff in a staggered pattern.
Recognized for high levels of efficiency and stellar work performance.
Successfully organized and prioritized workload and met deadlines with speed and accuracy.
Conceived and launched HR plans that led to reduction of employee attrition and improved employee satisfaction scores.
Technical skill set includes Microsoft Office, QuickBooks, Oracle, Kronos, PeopleSoft, SharePoint, PC and office equipment troubleshooting.
Familiarity with HIPAA, OSHA, JCAHO, Fire Code compliance standards.
Attained 2 employee recognition awards and 3 customer service awards within just 3 years.
Career Snapshot
Employer
Role
Vibrant Health & Wellness Center
Colorado Springs, CO
(Dec 2014 – Jul 2017)
Patient Care Coordinator
●Restructured the front office for smoother workflow.
●Delivered world-class customer service and ensured highest customer satisfaction levels.
●Ensured adherence to strict HIPAA standards in office by creating new form of documenting patient consents.
County of San Diego, San Diego, CA
(Mar 2011 – Jul 2014)
Sr. Office Assistant:
●Facilitated and managed contractual obligations, negotiated lease terms and provided support with MOA’s, license agreements and contracts.
●Delivered support to fixed asset and minor equipment inventory including managing material supplies inventory, transferring of assets/ inventory and tracking property disposal.
●Co-managed projects with administration, facilities and HR departments.
●Monitored overall progress of projects, resolved issues, and initiated corrective actions where necessary.
●Directed and coordinated daily operational aspects of 2 facilities and handled all administrative functions.
●Identified needs and utilized P-Card (departmental credit card) for purchases/review statements for accuracy.
●Oversaw building security system and alarm codes and that the building adhered to relevant codes.
PrideStaff, La Jolla, CA
(May 2010 – Mar 2011)
Temporary Employee:
●Fundamental in assisting management implement new HR policies to ensure employee engagement.
●Ensured adherence to strict confidentiality maintenance on all assigned projects.
Chugach, King George, VA
(Nov 2008 – Jun 2009)
Secretary I:
●Obtained Secret Clearance
●Handled daily administration of the office with roles involving answering phone calls, scheduling appointments, directing/ assisting visitors, tracking/ ordering office supplies and proofreading documents.
●Composed and revised administrative documents and filed for ease of locating.
●Provided executive level support with ability to improve procedures and meet demanding deadlines.
●Ensured effective Naval correspondence and updated databases for projects assigned.
Professional Development
County of San Diego
Administrative Support Academy
County of San Diego
Essentials of Supervision
Udemy
Beginning Project Management: Project Management Level One
Udemy
Project Management Certification: Become a Project Manager
Open2Study
Principals of Project Management
2013 (36 credit hours)
Fall 2012 (50 credit hours)
July 2017
July 2017
July 2017-August 2017
References
Tamicha Husband
Executive Secretary
*******.*******@********.**.***
3851 Rosecrans St.
San Diego, CA 92110
Teresa Pizarro
Financial Policy and Planning Officer
************@*****.***
John Peterson
Building and Maintenance Supervisor
****.********@********.**.***
3851 Rosecrans St.
San Diego, CA 92110
John Pearsley
Detective
*********@***.***
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