Customer Service Microsoft Office

Aaron C. Davis

Contact Info: E-mail: **************@*****.*** & Cell: 818-***-****

Education: 2 Years of Community College Attended at College of the Canyons

MAJOR: Psychology, MINOR: Sociology

Relevant Work Experience:

AppleOne Employment Services

-Assignment: The Sliding Door Company (December 2016 – July 2017)

Position: Showroom Attendant / Sales Representative

Manage Showroom and assure that it is being run properly and that exceptional customer service is displayed to enhance the customer’s experience.

Assist walk-in customers in selecting their dream door system by using face to face sales strategies, remaining calm, collected, and knowledgeable about product and company history.

Take potential customers around the showroom to demonstrate real life examples they can feel and pull/ pushed closed as well as giving samples of glass and frames to compare in the convenience of their own home.

Answer any incoming calls and direct/assist call accordingly. Help walk-in customers choose products from our Show Room.

Scan and e-mail walk-in applications to main headquarters for estimate/bid preparation.

Daily use of Microsoft Office Word, Outlook, Excel, etc.

Excellent and professional face to face sales as well as outstanding over the phone customer service performed accordingly.

-Previous Assignment: (Nov. 2016 – Dec. 2016)

Viking Cruises/Customer Service Representative

Dial over 150 outbound calls per day to obtain feedback of passengers that have completed their ventures and report that to the Executive Team for Review.

Personnel Plus

-Assignment - Relaxed Heating & Air Inc. (June 2015 – Oct. 2016)

Authorization Coordinator/Pre-Authorization Coordinator

Obtain diagnoses from about a dozen HVAC (or Heating Ventilation & A/C Technicians), immediately gather, organize, and submit to Authorizations Department via phone & emails (for photo reference) to several various Home Warranty Insurance Companies.

Evaluation of detailed information along with pictures given by the technician following the appointment, prior to authorization submittal.

Log in detailed notes into the system for future reference.

Immediately following authorization approval, or denial, thorough notes must be documented and recorded into secured database.

Call the Policy-Holders and explain how the repairs will be made and when after obtaining approval.

-Relaxed Heating & Air Inc. (June 2015-Aug. 2015)

Dispatcher

Regularly answer incoming calls and direct them accordingly in a calm, timely, and professional manner or schedule appointments if that is what’s needed at that time.

Reach out and call customers in need of A/C, Heating, repair after receiving service work orders, and schedule mutually convenient appointments for technicians to visit homes

- Cable Engineering Services (Sept. 2013–Feb. 2014)

Engineering Administrative Assistant / Front Desk Receptionist

Extensive Data Entry & Research when needed.

Filing and Preparation of Documents, Forms and Reports for CEO/ President of company for project approval

Assisted in the Coordination of various project provisions; answered incoming calls, sorted mail daily and distribute it throughout office.

Update Excel spreadsheets to preserve accurate records and vital company information, while maintaining high level of confidentiality.

Skills:

- Types at 75 WPM, Proficient in Microsoft Office & Apple Macintosh programs.

- Excellent Team Player, frequently and effectively multi-tasks.

- Extremely Fast Learner & adapts quickly to any type of environment.

- Thorough and highly detailed worker with an astounding level of integrity.

- Capable of learning any position; very versatile employee.

Contact this candidate