Customer Service Sales

MA.FE ALABOS FABABEIR

Blk ** Lot ** Lessandra Heights

Bacoor Cavite

Contact No. : +639*********

Email Address : ***********@*****.***

WORK EXPERIENCE

Retail Manager – August 16, 2013 to November 2015

Allphones Philippines

Drive and deliver sales to achieve store profitability

Manage wage spend in line with company expectations

Review stores profit and loss statements monthly to identify stores trading and areas for improvement and provide corrective action points to the area manager

Train, coach and develop team members providing performance feedback on a regular and consistent basis as per business requirements

Ensure rosters are in place and communicated in lieu with current legislation

Lead by example and demonstrate exceptional customer service and compliance with policies, process and standards

Work reasonable additional hours as required to perform duties of the role

Be available (within reason) for after-hours call outs to store Retail Supervisor – Nov 22, 2012-March 20, 2013

OG Private Limited

Singapore

Oversee the overall operation of Men’s Wear Department to ensure its smooth operation.

Orient, train, schedule, monitor and evaluate staff; complete timesheets and attendance records

Lead staff and promoters to enhance sales and service levels

Communicate and meet with suppliers for store promotions

Determine Marketing strategy changes by reviewing operating and financial statements and departmental sales record

Secure merchandise by implementing security system and measures

Protects employees and customers by providing a safe and clean store environment.

Retail Supervisor – Nov 17, 2008-Nov 17, 2012

Fairpice Supermarket

Singapore

Responsible for the overall operation of Fresh, Frozen and Non-Food Dept.

Responsible for the proper display and handling of merchandise and manage housekeeping to ensure compliance to Food Safety and Hygiene Standard.

Responsible for setting weekly and monthly sales goals and objectives and implementing strategies to see they are met.

Responsible for all staff-related issue. These include hiring, training employees, monitoring and evaluating each performance and allocate responsibilities

Act as a front line customer service agent and deal with general customer complaints and ensure the attainment of higher level of customer service.

Deal with suppliers for orders and RTV

Monitoring the accuracy of write-offs/shrinkage and set objectives and strategies to minimize it.

Assistant Store Manager – Aug 1 to January 26, 2008 Robinsons Supermarket

Sta. Rosa Laguna

Responsible for the overall store operations

Handling and Monitoring of the Gondola Rentals

Ensures achievement of monthly quota

Conduct orientation, train, coach, and manage Department Heads and all associates in execution of daily tasks.

Assist in supervision, staffing and scheduling of the workforce with particular emphasis in areas such as accounting, cashiers, loss prevention, receiving, and maintenance

Monitor the accuracy of receiving, transfers, debits/damages, returns-to-vendor

(RTV's), and charge-backs to headquarters to maintain the accuracy of the inventory.

Help solve problems that affect the store's service, efficiency, and productivity

Exercise judgment and discretion alone, and in conjunction with, the Store Manager and Department Heads, in the day-to-day Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.

Provide and inspire outstanding service to our customers

Any other tasks as assigned from time to time

Store Manager – February 2, 2005 to July 30, 2007

Multisports Inc. (Speedo)

Alabang Town Center

Responsible for the overall store operation

Ensures achievement of monthly quota

Prepares reportorial requirements such as Weekly Sales Report, Product Audit Report and etc.

Responsible on cash management. Responsible for releasing cash sales to authorized bank representative. Handles cash fund and petty cash liquidation.

Responsible to any customer complaints or customer property.

Supervises plantilla of the store viz. POS/Cashier, stock clerk, promo personnel and guard. Coordinates and recommends monthly schedule of store personnel i.e. opening and closing shifts, as well as planning day-offs and leave application.

Coordinates with mall management for any store activities. Responsible for application of permit for sales promotions, work permit for construction or repair works in the store and securing of gatepass and ids.

Responsible in securing Business and Municipal permit applications for store operations.

Implements SOPs and ensures proper housekeeping of the store. Sales/Marketing Coordinator cum Trainer – June 1, 2004 – February 1, 2005 Sprint International Inc (SPEEDO)

1000 East Service Rd. KM 19.8 South Superhighway

Cupang, Muntinlupa City

Responsible in hiring and handling promo girls for GMA stores and recommends successful candidate to respective Consignor’s Officer on proper intro and turn over.

Conducts company orientation pertaining to Speedo products, company’s policy, job description and customer service to the newly hired promo girls, cashiers and management trainees.

Presides the monthly office day meeting for all promo girls to conduct a series of Product Training Session and brief lectures about marketing.

Prepares monthly sales report for consignment and concession stores for monitoring purposes; thus, to come up with monthly quotas and incentives per stores stated above.

Prepares all official correspondences of promo girls on renewal of assignment, excuse letters for sick leave, vacation leave and among others.

Organizes and prepares all time cards of promo girls for checking and ensures correctness of such before forwarding all approved and signed time cards to manpower agency.

Prepares Monthly Promo Girl’s Plantilla. Likewise prepares monthly day-off reports of all promos as requested by Warehouse Managers for proper scheduling of delivery to outlets and for Audit Department as well for their pull out and inventory schedule.

Monitors product inflows per store and coordinates to the Warehouse Department for the appropriate merchandise mix and stock level status based on the store visit reports or through promo girls.

Provides all kinds of supplies and attending to the concerns of all stores including concept shops, concessions and consignment in Metro Manila and Visayas area.

Handles other activities in the department such as concept store opening, product launch, fashion show and sponsorships.

Performs as store manager’s reliever in selected Speedo concept shops in the absence of one store manager.

In-charge of customer concerns. Prepares all customer properties and disseminates it to designated departments for their evaluation including meeting with VP-Operations for the final evaluation and decision.

Responsible for contacting the customers and advising them through telephone the status of customer return and prepares official letter on findings based on evaluation. Senior Supervisor/Buyer – January 7, 2000 to May 30, 2004 Pinasmart Inc.

#29 TLC Bldg. Buencamino St. Alabang-Zapote Rd.

Muntinlupa City

8074433/36 loc. 203

Job Description

Responsible in over-all operation

Responsible in making promotion and advertisement to reach monthly sales quota

Handling people and responsible in making important or confidential report (Financial Statement and Product Margins)

Responsible in finding good suppliers to deal with and establish a long-term relationship with them

Responsible in dealing with customers to know their needs, wants and expectations and do some strategic planning to satisfy them

Responsible also in making and preparing the packages and pictorial for our Globalpinoy E-store

SEMINARS ATTENDED

1ST Marketing Conference

Assertive Seminar

Public Relation Seminar

Managers and Supervisor Seminar

Professional Selling Strategy Seminar

WSQ Food Hygiene Training

Food Safety Training

Customer Service Training

Call Center Training

SPECIAL QUALIFICATION

Computer Literate (Microsoft Office, Adobe Photoshop, Print Master & Star Office)

Can Speak and Write English and Filipino fluently and proficiently

Can handle or manage people

Can do the marketing, advertising and public relation responsibility

Willing to accept challenging tasks and eager to learn

Knowledgeable in SAP

Possess knowledge in Pronto/Vodlo system

EDUCATIONAL ATTAINMENT

College University of St. La Salle 1995-1999

Bacolod City

BACHELOR OF SCIENCE IN COMMERCE

MAJOR IN MARKETING MANAGEMENT

Secondary Bata National High School 1991-1995

Bacolod City

Elementary Bata Elementary School 1 1985-1991

Bacolod City

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