Manager Customer Service
Resume:
Leonoli Sabate, Jr.
***********@*******.***
Senior Application Support
Professional Resume/CV
References available on request
Robert Morris College, 1989 – Chicago, IL Associate of Applied Science in Data Processing Working Experience
20+ years:
o IT
o Customer Service
o Incident Reporting and Analysis
15+ years:
o Application Support
o Systems Administration
o IT for Healthcare Organizations
Skills and Competency
Excels in managing all aspects of Application Support in a large enterprise setting – testing and selection of Network Applications; implementation and development; troubleshooting, repair, upgrades, and/or replacement of Business and Clinical applications and their servers.
Proven ability to demonstrate refinement and poise in fast-paced, high-demand environments
Adept investigative and diagnostic skills regarding network systems and applications support
Exceptional leadership and communication skills in any setting
Selfless ‘team player’ attitude which fosters diligence and positivity in any workplace setting
Persistently encourages growth and innovation
Recipient of the Excellence Award – November 2006 15+ years
Microsoft Operating Systems
(Windows 2003/2008 Server; Windows
7/Vista/XP; Windows SQL)
Microsoft Windows Administration
IT Security Policies
Configuring repair, troubleshooting, and
upgrades for PC hardware and servers
Microsoft Desktop Software: Office. Visio, etc.
10+ years
PenRAD
Getinge TDOC
Disaster Recovery
Servers Alive
Amcom Extend Systems
Blackbaud Raiser’s Edge
MicroEdge Gifts
Austco and Zettler Nursecall
Sunrise EPSi
6+ years
OpenText RightFAX
5+ years
Convergint Security
ProofPoint Enterprise
ARBA
3+ years
SEP
SCCM
Application Virtualization
Ascent
VMWare
2+ years
Microsoft Exchange/Outlook 2007
Administrator
MS Lync 2010A Administrator
Winpak Security
Leonoli Sabate, Jr.
***********@*******.***
Senior Application Support
Professional Resume/CV
References available on request
Pursuing the opportunity to provide high-level value to Application Support functions on a global and/or local level in a growth-oriented environment.
Career History
CHI St. Luke’s Health – Houston, TX December 1999 – Present St. Luke’s Health is a member of Catholic Health Initiatives (CHI), a national non-profit health system that ranks as the nation’s third-largest faith-based health system headquartered in Englewood, CO. Senior Network Analyst (May 2008 – Present)
Oversees network support of system applications with over 5k active users in a large enterprise setting (1000+ desktops).
Communicates daily with vendors, end-users, and customers to oversee and lead the successful testing and selection; implementation and development; troubleshooting, repair, upgrades, and/or replacement of Business and Clinical applications and their servers necessary to the success of Houston St. Luke’s Health System.
Ensures all network systems application support for software and hardware technology is within budget, timeline, and scope definitions.
Works with local/national vendors and customers daily regarding applications, their servers, and how they should be applied to current network infrastructure. o Testing potential new applications / upgrades for existing applications. o Applying selected applications to the network’s environment. o Manages servers; log/error checking, along with any requirements to maintain server/application highest level of functionality within network environment.
Provides all necessary support for network’s email server / system (Exchange); supports enterprise- wide financial application (EPSi) – used for simplifying budgets, cost accounting, and financial planning.
Main support for enterprise-wide desktop faxing system (RightFax); 6 servers, over 5K users, and 300 Xerox MFP – assigning and supporting fax numbers to respective users.
Successfully tested, selected, and replaced POS (Point of Sale) system upgrade used across an entire hospital.
Currently upgrading RF to the latest version 10.6; requires all new hardware and new remote board servers.
Recently completed an upgrade of Raiser’s Edge client /server to cloud base, (February 2017).
Maintains administration of Microsoft Windows, domain controllers and active directory.
SEP proficiency; MS Exchange/Outlook 2007 Administrator; MS Lync 2010A Administrator.
Microsoft Desktop Software: Office, Visio, etc.
Network Tech Analyst (December 1999 – May 2008)
Promoted to Senior-level Network Analyst after rapid growth of responsibility.
Provided application support to various applications; business and clinical.
Worked with various business and clinical departments within the hospital system. Leonoli Sabate, Jr.
***********@*******.***
Senior Application Support
Professional Resume/CV
References available on request
Rush Oak Park Hospital – Oak Park, IL August 1998 – December 1999 Clinical partner of Rush University Medical Center. Reason for leaving: Relocated to Texas
Sr. Network Technician
Supported the Meditech application; the hospital’s primary clinical application.
Assisted in building the hospital’s first networking device.
Upgraded the hospital’s first PC Windows machines to establish successful network connectivity.
Supported all desktops, laptops and printers.
Built networking from the ground up.
Achieved Certified Novel Administration.
Supported all departmental applications.
Inacom – Rosemont, IL December 1992 – August 1998
National seller of PCs and services based in Omaha, Nebraska, at one point being the third-largest and most profitable computer distributor in the United States. Reason for leaving: Opportunity to gain more technical experience from Rush Oak Park Hospital. Regional Service Manager (June 1994 – July 1998)
Responsible for the effective management of allocated human resources on individual, team, workgroup, and departmental basis across all regions. o Hiring, training, performance management (communication; work allocation; set standards; measurement and continuous monitoring), and disciplinary action. o Managed the availability of technicians per region; flew them to wherever they were needed.
Ensured the success of prompt deliveries to Fortune 500 clients – primarily in the Chicago area.
Trained individuals within all regions on how to configure devices; PCs, printers, and servers.
Technical Manager on all projects.
Responsible for the inventory of Midwest region.
Communicated with customers and vendors on rental needs.
Setup computers, servers and printers for rental needs. Lead Technician (February 1993 – June 1994)
Computer Technician (December 1992 – January 1993)
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