Sales Customer Service
Resume:
Human Resources Department
I have enclosed my resume for your review and evaluation
For more than 25 years I have worked in a business and sales environment. I would like to work with other professionals utilizing my background and experience to elevate both my employers standing and my own. I like the challenge of working with others and developing new strategies to provide world class service in order to meet our common goals.
I have an extensive knowledge of computer software and hardware. I am very proficient with MS Office Suite and have utilized a myriad of other proprietary and open software including various CAD programs and database management applications.
For almost 9 years I worked for the University of Phoenix, Military Division. The first four years I worked as a Military Enrollment Counselor and the final 4 years and 7 months as a Military Enrollment Manager where I mentored and inspired up to 20 Enrollment Counselors. Our primary mission was to assist active duty members, veterans and retired military personnel their spouses and children enroll in degree programs.
My resume highlights my recent education and work experience. I am a results oriented individual who has a strong presence and is self-motivated. I possess drive, initiative, ambition, independence, and I am customer service oriented. I possess excellent verbal and written communication skills. I have been heavily involved with the public, demonstrating the tact and diplomacy necessary to retain goodwill and build long-standing relationships. The challenges of a demanding and fast-paced environment are familiar and appealing to me. I perform efficiently with or without supervision and adapt readily to new situations.
I would welcome an opportunity to discuss your staffing needs and how I may be of service. My resume and references are below. Please contact me at 509-***-**** to arrange a meeting. I look forward to hearing from you and thank you for your time and consideration of my qualifications.
Thank you,
Thomas J Smith
2305 S 1987 PR SE
Kennewick, WA 99337
ac1ebf@r.postjobfree.com
Thomas J. Smith
2305 S 1987 PR SE
Kennewick, WA 99337
ac1ebf@r.postjobfree.com
Results driven with over 25 years business administration, sales and leadership experience.
Proficiencies include:
Experienced and passionate leader of people. Influence, inspire, elevate, coach, train and mentor others.
Proficiently manage and maintain various computer software applications
9 years experience working in a fast paced call center environment
Excel at providing world class customer service
Expert in manipulating database software for data entry/extraction purposes
Highly skilled in verifying pricing and products
Professional Experience
Clean Cut Builders October 2015 – Present Benton City, WA
Project Sales Manager
Primary estimating and sales of installed residential home improvement projects
Initiate and follow through in all aspects of customer sales and service
Schedule customer appointments, quoted project costs and closing sales
Coordinate with contractor on scheduling, deadlines, etc
Lowe’s Home Centers January 2014 – October 2015 Union Gap & Kennewick, WA
Project Sales Exteriors
Primary sales of installed residential exterior projects.
Initiating and follow through in all aspects of outside customer sales.
Scheduled customer appointments, quoted project costs and closing sales.
Coordinated with contractors and Lowe’s install office.
Lowe’s Home Centers October 2013 – January 2014 Union Gap, WA
Sales Specialist– Appliances
Initiating and follow through in all aspects of customer sales in appliance department
Primary sales of appliances and accessories including scheduling of deliveries and/or store pick up.
Assist other departments with sales and customer service.
Datasphere Technologies November 2012 – August 2013 Tempe, AZ
Account Executive
Call center advertising for major news stations websites across the country.
Field inbound customer service calls as well as make outbound calls for new business.
University of Phoenix Apr 2004 – October 2012 Phoenix, AZ
Military Enrollment Manager
Coach, train, mentor and develop up to 20 direct reports individually and in a call center environment.
Consistently upheld policies, procedures and standards.
Design, implement and follow-up on customized training programs and team building activities to meet
business needs.
Taught skills of prospecting, lead management and follow-up to direct reports.
Excelled in software, database and time management.
Military Enrollment Counselor
Utilized skills of prospecting, developing rapport, discovery, closing, and follow-up.
Adhere to strict regulations of the North Central Association of Colleges and Schools and the US Department of
Education guidelines for private, for profit school admissions.
Conduct high call volume (80+ calls per day) and high contact (4 hours of contact time per day) in a fast paced
working environment.
Developed new enrollments from calling on potential students on the phone and developing rapport quickly with them.
Excelled in database and time management.
Researched, evaluated, planned and implement training programs for subordinate staff.
Team Lead on my Enrollment Team
Promoted to Enrollment Manager based on performance.
Military Experience
US Army National Guard Aug. 1992 – Mar. 1995 Honorable Discharge
United States Marine Corps Mar. 1988 – Apr 1992 Honorable Discharge
Education
University of Phoenix, Phoenix, AZ
Associates of Arts in General Studies August 30, 2005
Professional References:
Justin Decker
3723 E Liberty Ln. Gilbert AZ 85296
ac1ebf@r.postjobfree.com
Steven Dumler
4522 Juniper Ct Larkspur, Colorado 80118
ac1ebf@r.postjobfree.com
Camie Bailey
25064 W. Illini St. Buckeye, AZ 85326
ac1ebf@r.postjobfree.com
Chadwick Kent
10108 E. Olla Ave. Mesa, AZ 85212
ac1ebf@r.postjobfree.com
Cain Gonzalez 19002 N. Hampton Rd. Prosser, Wa. 99350 509-***-**** ac1ebf@r.postjobfree.com
Contact this candidate