Customer Service Technical Support

Shebvon Askew

Mircale Worker or Bookkeeper, Either Title is Fine

Las Vegas, NV 89122

************@*****.*** - 708-***-****

I love when clients have questions. I learn what clients need and clients learn why I love to give and educate. They become loyal, which is a win for everyone.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Small Business Bookkeeper

Parting Seas Bookkeeping - Las Vegas, NV - January 2017 to Present

* Full service bookkeeper

*Organize daily record-keeping

*Complete weekly checking account and credit card reconciliations,

*Successful Xero Pro Advisor

*Established business finances educator and all-around life simplifier. MetLife Auto and Home- Underwriter

Loss Ratio - Henderson, NV - June 2012 to July 2016

• In-House Data Organizer Green Valley Pkwy-Henderson, NV

• Local Inclusion Team Associate June 2012 to July 2016 Email Specialist

Sitel - Henderson, NV - November 2008 to March 2011 Assisted with phone and email support for the PlayStation 3 and PlayStation Network campaigns. Worked on the pilot overnight shift with unlimited overtime during the holiday season. Crafted original technical support scripts for email support topics.

Collections Representative

Afni - Bloomington, IL - January 2007 to August 2008 Provided creative debt repayment solutions for month to month clients. Met or surpassed tax time account metrics earning me a bonus for three consecutive months. Gained solid skip tracing skills to locate and target clients and verify updated employment and contact information. EDUCATION

M.S. in Psychology

University of Phoenix

June 2011

B.S.

Illinois State University - English, Illinois, US

December 2006

SKILLS

10 key (6 years), Typing (10+ years), Customer Service (10+ years), Microsoft Excel (7 years), Quickbooks

(2 years)

LINKS

https://www.instagram.com/partingseas2017/

https://www.pinterest.com/shebvon/parting-seas-bookkeeping/ ADDITIONAL INFORMATION

I love connecting with my employer and employees, and I am interested in building a cohesive work/team environment. I participated on several committees during my tenure at MetLife Auto and Home, so I am no stranger to collaborating for team outings and events.

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