Customer Service Management
Resume:
Veronica L. Fant
********.****@*****.***
Administrative Professional
HR & Office Operations & Customer Service
Persistent, Resourceful, and Reliable HR & Executive Assistant with 10+ years of cumulative working experience takes a responsible role in the maintenance and improvement of the office procedures ensuring its efficient operation. Candidate balances best practice end-to-end talent management practices coupled with a sound knowledge of staff development and HR records management practices. Possess keen ability to work with a diverse range of people and successfully orchestrates people processes to optimize business performance.
Dedicated individual demonstrates resilience to ever-changing work volumes and ability to cope under pressure. Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. Exceptional communication and strong interpersonal skills make the candidate effective with clients, and staff in different departments and job levels; maintains a proven track record in meeting and exceeding customer care objectives.
Analytical & Detail-oriented Problem Solver Proficient Social & Interpersonal Abilities
Adept at Time Management & Multitasking HR Support & Process Improvement
Strong Written & Verbal Communication Skills Exceptional Customer Service Skills
Career History
American Auto Works LLC Apr 2011 - Present
Office Manager
Memphis, TN
Continuously strived to achieve operational excellence and optimum results; redesigned office administrative procedures to modernize functions, eliminate redundancy and expedite workflow.
Championed the identification, design and delivery of process improvement initiatives; developed efficiency-enhancing workflow improvements that lowered the implications caused by staff reductions.
Completed a number of initiatives that delivered tangible benefits and change; instituted needed controls on stock/supplies and standardized ordering procedures lowering office expenditures by 17%.
Proactively worked to enhance the HR function, hire most appropriate staff and maximize workforce professional effectiveness and performance; conducted job shadowing and interviewed employees to formulate an accurate description of the duties and skills required for each job position.
Drove the organization forward from a staffing perspective; restructured and significantly improved the new-hire orientation program to include HR information and company resources; fostered a culture of teamwork, and positive, open-door environment; resolved employee relations issues and grievances.
Deployed various measures and built creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity resulting in an employee-retention rate of 86% within an industry where high turnover is the norm.
Effectively managed various HR issues including new hires paperwork (W4, I9, E-Verify) processing and benefits administration; conducted new hire orientations and streamlined the onboarding process.
Juggled a busy work load that included a variety of job responsibilities; administered background checks and drug screenings; processed weekly payroll correctly and within agreed time scales and targets; produced robust and insightful reports.
Input accounts payable receipts and invoices into company system; performed and prioritized multiple tasks seamlessly; contributed to the overall business operational effectiveness; drafted correspondence and emails; fielded inbound calls in a professional and courteous manner.
Greeted each person with a polite, friendly and professional approach; provided clients with outstanding customer service, promptly and efficiently, in a way that met their expectations.
Liaised between senior management, employees, and clients facilitating synergy, effectiveness, productive communication and expedient resolution of arising issues.
United States Postal Services Nov 2010 - May 2011
Mail Processor
Memphis, TN
Produced all work to the agreed standard and within set deadlines, successfully completing all assignments under strict timeline constraints; Loaded, unloaded, and moved incoming and outgoing mail; handled varied and complex work, instrumental to the movement and processing of mail.
Desoto County Schools Aug 2005 – May 2010
Educational Assistant
Walls, MS
Provided a full range of moderate to complex clerical and administrative work assignments; supplied comprehensive support to the teacher by maintaining student records, recording daily attendance, grading assignments etc.; deliberately planned and prepared instructional materials and learning aids to achieve specific students’ outcomes and improve student performance.
Facilitated safe, disciplined and supportive learning environment that enhanced the student experience; supervised students when loading/unloading buses, on field trips, testing etc.; developed constructive relationships with students, parents and teachers.
Other Relevant Experience
United Way Corporation 2009
Volunteer Financial Assistant
Memphis, TN
Education & Technical Skills
Strayer University, 2013, Masters of Business Administration - Accounting (GPA 3.6)
Strayer University, 2009, Bachelors of Science - Accounting, Magna cum laude (GPA 3.7)
Northwest MS Comm. College, 2004, Associates of Applied Science - Accounting Technology (GPA 3.9)
Keller Graduate School of Management, Memphis, Summer 2010, Leadership & Organizational Behavior
Strayer University, Thousand Oaks, Memphis, Spring 2012, Accounting Information Systems
Strayer University, Thousand Oaks, Memphis Summer 2012, Financial Management
Strayer University, Thousand Oaks, Memphis, Winter 2013, Strategic Management
Member, Alpha Sigma Lambda National Honor Society
Member, Golden Key Honor Society-Graduate School
HRIS Applications (UltiPro-CheckpointHR, NovaTime)
Word Excel PowerPoint Access Outlook Citrix Peachtree Accounting SAP
References Gladly Provided Upon Request
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