Customer Service Representative

Lanique Bennett

**** ********* **. *******, ** **610 919-***-**** ****************@*****.***

Objective

Customer service representative who provides well rounded customer service, with strong communication skills, sales experience and a deep knowledge of the financial industry.

Education

●Wake tech Community college Raleigh, NC, US

●Associate of Science: Accounting

●Continuing education courses focusing on the Major Changes in Accounting Standards. 3.0 GPA with a minor in Business administration. Student government representative

Experience

Nov 2016- Now

Personal Care Assistant Carillon Assisted Living Raleigh, NC

Some of my duties are work are to care for elderly residents, along with Alzheimer's and dementia residents in our mental care unit. I help with everyday needs including showering, feeding, taking to activities and having an awareness of where they are mentally for the day to insure their, and others safety at all times of the day and night.

July 2016- Nov 2016

Customer Service Representative Customer Care Call Center Fidelity Investments Durham, NC

Customer verification, problem validation and documentation. Some of my duties at work were to possess a foundational understanding of Health & Welfare benefit plans (life, health and disability) including designs, financing arrangements, competitive practices and regulatory issues. Also to possess a foundational understanding of the regulatory considerations of key employee benefit laws such as ACA, COBRA, HIPAA, FMLA, etc. Review client disclosure requirements, carrier contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and regulatory, Fidelity Health Marketplace and carrier requirements. Work with senior members of the team to refine existing tools and methodologies and to develop new capabilities. Ticket management for clarity, and company exceptions. Interface with internal and external Vendor.

Oct 2015- July 2016

Customer Service Representative Customer Care Call Center Xerox Raleigh, NC

Prevented store losses for COX Communication using awareness, attention to detail and integrity. Achieved high sales percentage with consultative, value-focused customer service approach. Delivered prompt, accurate and excellent customer service. Customer verification, problem validation and documentation. Directed specific questions to appropriate branch personnel. Opened new customer accounts.Cross-trained and provided back-up for other customer service representatives when needed. Ticket management for work orders, down services,and malfunctioning equipment. Basic troubleshooting routers/circuits. Interface with internal and external Vendor.

Feb 2015- Oct 2015

Cashier Ross Raleigh

Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

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