Customer Service Representative

CHAVEZ, DEANNA

**** ******** **. ****** ** 752**-***-*** -7233 DEANNA_CHAVEZ2010 @YAHOO.COM

Objective: Bilingual English, Spanish customer service representative specializing in communication skills, clerical skills and problem solving experience in inbound outbound call center environments, experienced in retail sales, billing, customer care, utilizing windows ten.

Experience:

Nrg Energy 04/2014 08/2016: Business Account Customer care bilingual agent: 2745 Plano Parkway

Plano, Texas 75093

Inbound, outbound call center representative, provided great communication skills, computer and window skills, excel, emailed departments to resolve billing or new sale inquiries for business accounts. Utility electrical company owned by NRG

Dominion Energy Solutions: 02/2012 to 04/2014: Bilingual residential, business account customer care Bilingual customer service representative specialized in inbound, outbound call center call processing solving analytical skills for billing inquiries and account resolution for retention, new sales 2745 Plano Parkway

Plano, Texas 75093

Imprimis 03/2009 02/2012: Utility industry customer care account representative, utilized customer communication skills, inbound outbound call center representative Cirro Energy temp to hire 2745 Plano Parkway

Plano, Texas 75093

Pinnacle 02/2006 01/2009: Inbound customer service agent utilizing windows, communication skills in a fast paced call center environment for electrical utility company Direct Energy, processed billing inquiries, problem solving skills, new customer enrollments, customer retention skills

Cendera Solutions 08/2005 to 01/2006: Katrina Benefit enrollment processor

3535 Stemmons Fwy. Dallas Tx : Enrolled Hurricane Katrina victims for Fema with beneficial enrollments for government assistance Processed Inbound, Outbound calls with great communication skills, utilizing typing skills, windows, analytical billing problem solving in both Spanish and English

Education

Dominion Training and Development center

December 09 2005 Certificate of Achievement in Microsoft Office 2003

References:

Lisa Turner

Call center team lead: Nrg, Cirro Energy

Fabian Ayala : Customer Service Representative Nrg Cirro

colleague Nrg, Cirro Energy

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