Customer Service Sales

BUSINESS OPERATIONS MANAGER

Business Development Strategic Planning and Implementation Process and System Optimization

Vendor Contract Negotiation Client Services and Relations Staff Training Organizational Leadership

Qualifications Profile

Accomplished, multifaceted, and success-driven professional with broad-based experience in business operations and sales management. Adept at identifying and completing business requirements, analyzing complex information, and providing strategic recommendations while delivering positive results across various business functions. Armed with excellent critical problem-solving skills to formulate customized solutions to consistently achieve client goals and organizational objectives. Recognized for demonstrating strong work ethic, first-rate customer service; and collaboration skills; capable of dealing with individuals and other professional across different levels of the organization. Proficient with Microsoft Office Suite and Macintosh.

Professional Experience

ACS Inc. Westmont, IL

Operations Manager Jun 2011–Present

Provide strategic direction on all business operations, which involve customer service, warehouse, and sales operations

Carry out staff recruitment, training, and mentorship; work delegation to subordinates; and operational objectives and work plans development

Initiate the planning and execution of Salesforce CRM, as well as the reorganization of warehouse through bins and new warehouse automation software

Design new company website and gather customer data for digital marketing purposes

Drive efforts in conducting performance reviews annually; providing key insights for improvement; and evaluating and negotiating multiple utility and vendor contracts

Infogroup Chicago, IL

Sales Director Jan 2005–Jun 2011

Proactively identified and communicated with business executives and directors through face-to-face sales calls within the assigned territory

Fulfill key responsibilities which included the negotiation of prices, terms of sales, and service agreements, as well as interaction with customers to assess services and boost sales opportunities

Served as driving force behind the successful closing of multiple $100K opportunities, thus gaining distinction as a top producer for more than six years

Education

Bachelor of Science in Communications – DePaul University Chicago IL

Training

Private Business Management Coaching Sessions

Certifications

Sales Management Leadership Certification, Applied Concepts Institute

Strategic Selling and Large Account Management Certification, Miller Heiman Group Academy

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