Manager Office
Resume:
S.MUTHUKUMARAN
E-Mail:-*****.*******@*****.***
*************@*****.***
OBJECTIVE:-
To be part of a highly professional team wherein, I can enhance my skills and knowledge and contribute to the growth of the organization.
PROFILE:-
Young, enthusiastic, hardworking and service-oriented team player with 20 years
experience in Administration and Office management and Operations with proven
track records.
EDUCATIONAL QUALIFICATION:
1990 – 1992 – Higher Secondary certificate from St John’s Matriculation – Chennai.
1993 – 1995 – Diploma in Electronics & Communication engineering in Thai Moogambigai Polytechnic – Chennai.
2009 – 2011 – Bachelor of Arts Economics – Vinayaga Mission University.
JOB PROFILE:
01 September 2015 – Till Date –Franchise India Brands Ltd - Senior Manager – Brand Services and Administration.
03 May 2004 – 14 July 2015 - 11 Years and 2 Months -GGS Information Services India Pvt Ltd – Office Manager (Administration and Facility Manager).
Area Covered:
Administration, Reception, Housekeeping, Physical Security, Office Maintenance and Legal Compliances.
Responsibility for the overall work performance of the Company:
-To ensure all facilities and tools are provided to the employee’s for performance and good productivity.
Management of office environment:
-To maintain hygiene environment and good standard of working environment to the employee’s.
Gathering, adapting, storing and distributing information within the company:
- Organizing client visit, Gathering, adopting, distributing information within the
company.
Providing specialized support to other departments and managers:
-Rendering support services like Documentation, Scanning, Printouts and shipments to customers is extended to the other departments and managers.
Managing quality and cost control:
-To ensure quality supplies at reasonable price is delivered.
-Best utilization of available resources.
-To reduce the wastages wherever possible.
-Ensuring that human and material resources are correctly utilized.
-Rendering specialised services within the organization.
-Providing training and development for our own staff.
- To deal with general and customer enquiries via phone and email.
-Organizing fire drill evacuation training program to the employees.
-To maintain documents related to BSI and ISMS certification.
- Maintenance and Updating Vendor Database Form time to time.
-Coordinating with the vendors to get renewed Annual Maintenance Contract (AMC) for the equipment’s on maturity of the contracts.
Responsible for the day to day running of the office including supply management, liaising with property management:
-Negotiation of office facility, lease and all office related requirements.
-Responsible for the time sheeting, backup files etc.
-Produce reports / Management information.
-Supply Management.
-Carry out general administrative and office managerial tasks including filing.
-Switch board and data entry, record keeping, printing and scanning etc.
-To receive vendor invoices and cross check the same and circulate the same to the respective department for the approval.
Meetings, Travel Arrangements and Organizing Events:
-Arrange visa and travel through internal and outside agents.
-Arrange travel cash in advance.
-Prepare itinerary, trip file and supplies.
-Transport arrangement for the employee’s.
-Organizing meetings and appointments.
-Delegating work and workload planning.
-Ordering stationery.
-Dealing with post and emails.
-Writing reports.
-Supervising the work of clerical staff.
-Liaising with members of the senior management team.
-Controlling the office budget.
-Dealing with complex queries and complaints on the telephone, by email and in person.
-Discussing problems with staff.
-Organizing office maintenance and repair work.
-Supervising the implementation of new office systems.
-Responsible for organizing events like company picnic and others.
Priorities:
Update and chase delegated tasks to ensure progress to deadlines.
Maintain procedures manual to ensure consistent performance of routines.
Confidentiality:
Assure discreet handling of all business.
Visitors:
Screen to control interruptions.
Provide back-up data as needed.
Arrange amenities as needed.
Data Management:
Improve/ tighten storage / retrieval systems.
Update and manage index.
Preparation of Purchase order and filling.
Clearing all Imports of equipment’s of the company from customs.
Routines:
Routinely re-order department supplies.
Update mail / phone directories.
Projects:
-Handle administrative detail, all projects.
-Seek greater role in projects within administrative and other areas of competence.
-Study and review company or department procedures.
-Prepare and control administrative budgets.
Financial Responsibilities:
-Preparation of weekly and Monthly Bills Receivable and Bills Payable statement of the company.
-Preparation of vendor statement.
-Handling all day to day expenses and maintaining the records.
-Preparation of office expense summary.
Internal Invoice:
-Preparation of Internal Invoice for the production Departments.
-Generate reports from time tracking and maintain proper Back up for the billable production hours.
Follow up on Bills receivable for Domestic clients:
-Regular follow up on the bills outstanding from the domestic clients.
-Coordinating with the domestic clients in case any supporting is required for clearing the payments.
Banking and Check Handling:
-Placing Check request for the vendor payments.
-Check disbursements to the vendor based on due dates.
-Payment Collection from the domestic clients.
-Check Deposit in the bank.
-Online payment of Service tax, Professional tax and TDS payments.
-Handling all Banking and Bank related queries for GGSI India operations.
Legal Compliances and Responsibilities:
-Responsible for checking and executing all legal documents like Rental Agreements, Master Service Agreements, Non-Disclosure Agreements and all statutory documents related to the company for the Indian operations.
-Responsible for all Legal related discussion with the clients and resolving the queries with the client for Indian operation.
-Lead Manager for the ISO and ISMS Documentation for the Administration Department
-Authorized Signatory of the company for the period of 8 years for all Indian operations.
2003 Jan to 2004 May –1.7 Years -“Star City Apartment” Hotel, Chennai - AGM – Assistant General Manager.
2001 – 2003– 2 Years -“The Dakshin” Hotel, Chennai – Operations Manager.
1996 – 2001–5 Years -“The Dakshin” Hotel, Chennai – Front Office Manager.
ACHEIVEMENT
Have been promoted from office supervisor to Lobby Manager in a Year.
Have been rewarded as the best employee by the organization twice due to my commitments to work and promoted as Front office Manager.
Have taken the responsibility as Duty Manager and Night Manager.
JOB RESPONSIBILITIES
Responsible for all day-to-day operations of front office, which includes cashier, Bell desk, Travel desk, Business centre, Guest relations and played a vital role in marketing.
Planning of work schedules for department staff, allocation of manpower as per the volume of work to limit the wastage of manpower and monitoring all staff relations with guests and assessing their work ability.
Monitoring all front office operations such as reservations, room status, check-ins, checkouts, guest services and special arrangements, meeting with guests and directly involving with all complaints and comments.
Coordination with Housekeeping and Food & Beverage departments to maintain proper supply of all guest room provisions and supplies and maintenance of hygienic atmosphere to guest rooms.
Routine checking of all guest rooms, Lobby and public areas to make sure about its cleanliness and insisting proper maintenance.
Training and briefing all department staffs, implementing awareness of service and making a best service team.
Attending department meeting to discuss about guest feedbacks, giving proposals to upgrade guest services and keeping in track the costing involved and always be a management person.
Insisting proper use of IT in modem managements to run reservations, check ins in Hotel management system.
Generating all front office reports, Monthly reports, Room forecasts, Budgeting, revenue reports and night auditing.
Assisting in marketing, making of guest folios and corporate folios. Introducing special packages with management approval to enhance business and meeting with clients.
The foremost goal of achieving guest satisfaction and the privilege of servicing them is always the motto.
PREREQUISITES
A Good team player with proven track records in running the departmental activities successfully.
Excellent guest relation and communication skills.
Have vast established corporate and travel links and relations.
Have good correspondence skills and use of MS office packages.
LINGUISTIC KNOWLEDGE
English& Tamil.
PERSONAL DATA
Date of Birth & Age - 25/05/1975
Marital Status - Married
Religion - Hindu
Passport Number - G7957368 Valid till 31/03/2018
Visa Details - Holding US Visa till 27 October 2020.
Address for communication - No. 34 /40 Cooks Road,
Otteri,
Chennai – 600012.
Ph: 944**-*****.
S.Muthukumaran
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