Data Reporting Analyst

Vong Phaxay

**********@*****.***

Summary:

Experienced working as Reporting/Data Analyst in a Healthcare industry.

Working knowledge of Tableau, Sales force and SharePoint.

Made extensive use of software tools including MS Excel with external data connections and pivot tables, PowerPoint, and MS Access.

Modify and update charts and data tables in Tableau based on input from management and process owners

Skills:

Cisco Reporting Tool MS Office Suite with Advance Excel

Tableau Reporting Sales Force CRM

AVAYA Reporting Microsoft SharePoint

10 Key by Touch Cognos (Clare bridge) Reporting

Siebel (ACEcrm) Reporting

Professional Experience:

Lao Thai Nam Inc., Dallas, TX Nov 2016 - Present

Assistant Manager

Quality control vendors orders for completeness

Verify productions rooms falls in line with HACCP regulations and are properly completed and in compliance with USDA standards

Collect and process monthly Listeria monocytogenes test for USDA plant inspector

Process employees biweekly payroll

Process weekly USPS shipment orders

Order production supplies for the week based on orders received from previous week

Verify cooler temperatures fall with HACCP guidelines to ensure bacteria levels are within control limits.

Oversees productions of all incoming orders

Maximus Irving, TX Apr 2016 – Sep 2016

Reporting Analyst

Assessed needs of management and client to create and develop report databases

Developed actionable recommendations to management

Collected data and produced, troubleshoots, analysis and distributes routine reports regarding project operations

Researched and documented key reporting requirements with an understanding of business processes, contract deliverables and resource limitations

Met with end-users and client to clearly define reporting needs, identify key performance measures, set benchmarks and design and develop measurement tools and reports

Communicate to ensure that measurement tools, reports and data are understood accurately and consistently across work groups

Selected appropriate data and used data mining techniques to investigate issues, conducted ad hoc analysis and quality control reports

Analyzed and interpreted findings in the light of business conditions and contractual requirements

Provided key decision makers with concise written summaries of analysis, including assessment of the impact of trends, hot issues and significant events

Served as a primary subject matter expert and custodian of certain project wide data

Participated in the development; documentation and performance of procedures related to maintenance, clean up, consolidation of this information

Provided management with data analysis in quantitative and narrative formats for trending, forecasting, and decision support, which may involve written or oral presentation in formal or informal settings.

Vong Phaxay

Conexis Irving, TX Oct 2014 – Jun 2015

Production Reporting Analyst

Monitored critical production processes & schedules.

Prepared and distributed daily operational status reports to process owners, management, and senior management.

Worked with management to analyze and report on changing trends and alert conditions.

Prepared and distributed weekly report presentations for a key customer relationship

Performed scheduled and ad-hoc follow ups with process owners with assigned tasks in order to ensure completion and updates for production activities.

Modified and updated charts and data tables in Tableau based on input from management and process owners

Made extensive use of software tools including SharePoint data extracts, MS Excel with external data connections and pivot tables, PowerPoint, and MS Access.

Created and updated documentation for all assigned tasks.

Worked closely with management and IT as needed to resolve any issues with data source availability.

Assisted operations teams with OCR data capture when assigned tasks were complete.

Work under pressure to deliver reports with accuracy in a timely basis.

Concentra Addison, TX Dec 2011 – Nov 2013

Wellness Data Coordinator / Analyst

Uploaded and tracked demographic information for each program into data files

Prepared and reported on participants biometrics into an aggregated reports for clients for incentives

Responsible for the quality of all data that comes through the department for each program and ensure all

deadlines are met

Corresponded with office personnel concerning missing screenings and data

Tracked and ensure all information has come in from the field for each program

Maintained ownership of the data that comes through the department for each program assigned.

Hotels.com Dallas, TX Mar 2010 – Jan 2011

Project Coordinator

Coordinated the facilitation of satisfaction survey data retrieval and analysis.

Reviewed and researched customer opinion comments in VOC Opinion Lab with the required necessary information to be transferred to hotel’s scorecard in Cognos.

Prepared and distributed daily, weekly and monthly metrics in Excel format for Lodging Operation Team.

Assisted with all Lodging Operations and Traveler First initiatives to improve customer stay satisfaction.

Vong Phaxay

Neopost USA Carrollton, TX Jul 2006 – Oct 2009

Call Center Analyst

Provided stats and call reports to managers to facilitate better management and performance utilizing AVAYA phone system and Siebel (CRM).

Created, designed and executed multiple campaigns by data scrubbing and data manipulation for marketing managers and the corporate office.

Created summary report utilizing pivot tables, charts, formulas from various campaigns

Created and modify report templates and scores card.

Forecasted call center goals for the week, month and year.

Education:

High-Tech Institute Inc. Medical Assistant Diploma

Tarrant County College Some college courses (Math and Science)

Justin Ford Kimball High School High School Diploma

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