Manager Project

Heather Bryant-Katsapetsis

Project Manager

***** ***** ***** *****, ******* MD 20602

*************@*****.*** - 571-***-**** cell

I am looking for a position that will utilizes my experience to support the department or organization strategies. I am currently working on my PMP certification and re-entering the workforce from retirement.

IT INFRASTRUCTURE PROJECT MANAGEMENT PROGRAM MANAGEMENT (Retired)

Motivated Program Manager with 20 years of global experience in fulfilling projects on time, in budget, exhibiting accountability and delivering value creation. Results-oriented Project Manager with background in multiple industries, driving migration and acquisition by OPM, saving costs via ITIL best practices and continuous improvement. Diplomatic Leader directing multiple, cross-functional, interdisciplinary teams and facilitating project activities of internal / external agents across infrastructure. Areas of expertise:

Infrastructure & Portfolio Project Management Integration Migration Acquisition Startups PMO Controlling / Directive Methodology Configuration Management Calibration Service Transition

Transformational Change Risk Management Security Compliance Mission-Critical System Integrity Scope Change Request Resource Negotiation Corporate Alignment Deployment Technical Supervision Coaching Mentoring Metrics Reporting ITILv3 SUMMIT-D Gantt HP Solaris Intel VAX / VMS LDOM AIX Oracle Sybase SQL SQR DOS DCL EMC - SAN Tier 1 & 3 & VSU UNIX Windows Linux Red Hat C Pascal COBOL Assembly MS Suite DBase GPSS IVR PowerBuilder Web Portal WebLogic EMTS CRM Aptis Coral Fraud System E-commerce Lockbox GL Collections Payroll POS PaaS Sandbox Portal

Infrastructure Project Management Production Service Management

Integration/Migration Billing, Billing Operations Management

Functional Business Management Portfolio Project Management

Implementation & Deployment Mgt. (ITILv3) Acquisitions of Wireless markets

Account Manager Software

VES Cloud PAAS (Platform as a Service) Sandbox Portal SPOC

MANAGED TECHNICAL STAFF IN THE FOLLOWING AREAS

Functional not Technical

Platforms: HP-9000 and HP Superdome, IBM/RISC-6000, Sun/Solaris, Intel servers (GL580), Micro VAXII,

VAXIII, VAX8550, VAX3600, VAX3900, VAX Clusters. LDOM, T52, T54 and AIX

Databases: Oracle-RDB ver. 6.2, Oracle 11.02.2. Sybase, SQL/farm, DB2-RDB/400, and Rack DB.

Storage: EMC - SAN TEIR 1 and 3 and VSU

O/S: HP 11i and 11.31, UNIX, IBM AIX 6.0, SUN Solaris 5.9, 5.10, W2K, VAX/VMS, DOS, Linux/Red hat

Software: C, Pascal, BASIC, ORACLE (v11, v8.1, v7.3, v6.0), Oracle Designer, Oracle Discoverer, SQL, SQR, COBOL, Assembly (INTEL 8086), DCL, MS Word, MS Project, Excel, Visio, DBase-III, MacDraw, IBM-GPSS,

PowerBuilder, Web portal, Web logic,

Red hat, VMWARE (hyper visor) and SharePoint

Applications: EMTS (Enterprise ticket management system for internal/external support),

(ISP Customer Billing System), Cellular BSCS (Billing Support and Control System V5.0), CRM 4.4 (Winstar Long Distance, (APTIS) and Perot Billing Systems), Express Track 2.6 and 2.7 (Bell Atlantic /Verizon) Long Distance Billing System), Lockbox, credit cards, Cellular "CMIS" Billing System (EDS), Cellular Financial Settlement Clearinghouse System, Cellular Reseller Billing, GSM Billing, Direct Debt, CPA Billing System, Coral Fraud System, General Ledger, Collections, Payroll, POS (Point of Sale), Security Compliance, Ecommerce and IVR.

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Associate (Part Time)

Pier 1 Imports - Cranberry, PA - October 2016 to Present

• Have strong customer service skills • Performed all activities that drive sales and promote customer satisfaction

Sales Associate (Part Time)

Pier 1 Import - Sterling, VA - June 2016 to October 2016

•Have strong customer service skills

•Performed all activities that drive sales and promote customer satisfaction

RETIRED

GAP IN MY RESUME FOR PM

I worked at Verizon as contractor and employee since YTK, I was downsized in 8/2014 because my position was moved off shore after training 12 people to ensure the knowledge was transferred. I took some time off since I had a good package from the company. I was in TX and I relocated to VA/DC in April 2015 and sold my home and was studying CSM to get my certification and I am scheduled to have my PMP 1st QTR of this year. I have attending webinar discussion on the assorted topics to keep my knowledge up to date in this area.

Hardware, Software, Config Mgmt, Tools

VES IT Infrastructure Svcs - Austin, TX - April 2007 to August 2014

Program/Project Infrastructure Services Manager - Verizon Enterprise Solutions

PMO - Portfolio Management Office (Controlling/Directive methods applied)

All Migration and acquisition was driven by OPM (Organizational Project Management)

•Managed PaaS (cloud Platform as a Service) Sandbox Portal; monitored and controlled cloud requests.

•Managed teams on resizing CPU/RAM underutilized by applications.

•Managed teams on Network port, HA, web application, sack applications, firewall,

•Managed time finder server, WebSphere, system 5 packaging, configuration manager, DR and monitoring and scheduling jobs.

•Migrated 110 projects to new datacenter locations using Fast Track and bottom-up approach; ITIL best practices were used on all applications cost saving $583 million in 3 years.

•Migrated standalone servers to virtual servers using VMware.

•Managed Application/Operation PMs to ensure milestones are met.

•Managed acquisition of Frontier Migration Projects cited for successful implementation.

•Managed Development teams with requirements collection and HW/SW acquisitions.

•Prepared the Application Teams for the Tactical Architecture Planning meeting.

•Planned across infrastructure with project stakeholder completion of project tasks.

•Trained domestic/off-shore teams on infrastructure projects' templates

•Developed and coordinated hi-level project plans; implemented schedules for HW Service Transition, Updated project documents; provided status updates to management on weekly basis. Managed multiple projects and tasks using Balance Functional Matrix management approach, project tracking Tools, Task Plans based on ISO9000 guidelines and ITIL best practices.

•Communicated project status with all organization levels i.e. network, operation, development, and associated vendors.

•Worked with Change Management team to ensure overall change processes were followed; updated project documents ensuring mission-critical systems' operational and architectural integrity maintained.

•Coordinated work and managed several teams to meet the overall project delivery schedule for HW and SW i.e. DB import/export of data, load balancing, security, configuration, Release & Deployment to production environment.

•Calibration with project team members across infrastructure, including developers, consultants, and technical leads, to facilitate timely, risk register, RACI, efficient completion of various project tasks including the building of their specific steps in the deployment Task Plan.

Sr Project Manager

Freddie Mac - McLean, VA - June 2006 to February 2007

Investment & Capital Market BIS Dept.

Tools used for this project (Project Server and Freddie's PMP OPA3)

Oversee consultants and subject matter experts (SMEs). Define project scope, plan major project phases, and established project success factors. Developed and monitor project budget. Determine appropriate resource levels for projects. Prioritize issues for resolution, hold or escalation. Assume responsibility for planning, budgeting, and staffing one or more teams. Supervise the development of project work plans constructed from input provided by team leads and senior team members. Monitor project plans and recommend adjustments. Communicate issues and status to senior management, other impacted project managers, and team members.

Facilitate consensus decision-making.

Business Application Project Manager

ICM BIS Delivery Services

•Phase Gate Reviewed for all of ICM projects. (PMP Method)

•Ensured that project follow FTD standards.

•Reviewed and monitor the process of the Project Managers.

•Provided status to Upper Management to determine Go n Go for Production deployment.

•Worked with other groups with SOX Compliance review process for the various projects before deployedto production

Project Management System Implementation & Deployment Manager, Planning

Verizon - Arlington, VA - February 2004 to June 2006

Contractor)

•Infrastructure Planning and Deployment for the Wholesale Technical application teams

•Managed various groups within the Infrastructure, Planning & System Administration Organization to supportthe Application Team as our client.

•Reviewed Capacity Plan and validate the cost model to meet the allocated budget for the project.

•Assisted the Technical Application team with justification of business requirements to acquire the hardwareand storage.

•Requested quotes for software and resources, CPU/RAM, EMC and VSU storage and tape backups.

•Ensured the project was delivery on time within budget.

•Prepared the Application Team for the Tactical Architecture Planning (TAP)

•Monitor standards are maintained.

•Interfaced with project team members across infrastructure, including developers, consultants, and technical leads, to facilitate timely and efficient completion of various project tasks including the building of their specific steps in the deployment Task Plan.

•Managed, understanding of the scope of the project and transferred knowledge of infrastructure projects to adverse audience of non-technical, technical, clients, and senior management (mostly SUN Enterprise Class machines, Oracle and DB2 database, and EMC storage management systems).

Proof of concept and implementation of EMC Storage Claims application

•Project Manager POC/implementation of EMC Storage for Wholesale Claims Development team, ITCS Organization and EMC Vendor. Monitoring and controlling the training of staff, testing, monitor, risk register reviewing and issues. The project was successful and EMC was roll out across Verizon.

Business Planning and Project Management

Verizon - Silver Spring, MD - February 2003 to October 2003

Open Systems Engineering & Infrastructure Support (OSEIS)

•Created and coordinated hi-level project plans and implementation schedules for deployment of hardware (Excel spreadsheet). Maintained Issues Log for tackling open issues; solicited resolution input and feedback from project team. Also, provided Status Updates to Team Leads and Directors on a weekly basis. Managed multiple projects and tasks using Balance Functional Matrix management approach, project tracking Tools,

Task Plans and ensured ISO9000 guidelines, standard process models

•Scheduled and facilitated Engineering Design Review and requirements analysis.

•Interfaced with system engineers to ensure all aspects of the system support requirements have been addressed and covered in the overall project design.

•Coordinated and communicated with all aspects of the organization including network, mid-range operations, development teams, and any associated vendors. Working closely with the Change Control Board and Change Management teams to ensure that the overall change process steps have been followed and documented to maintain operational and architectural integrity of mission-critical systems.

•Managed, coordinated and worked closely with different teams to meet the overall project delivery schedule for hardware and software (e.g. work with the deployment teams for the proper packaging and delivery of all software to the production environment).

Sr. Billing Operation/Reporting and Quality Assurance Manager

Allegiance Telecom ISP Division, Inc - Greenbelt, MD - August 2000 to July 2002

•Responsible for billing system planning, streamlined processes, coordination and project-oversight functions for Quality Assurance, Business requirements, metrics reporting Operation, managing third party vendor and Development and provided support to various department such as Marketing, sales, Finance and Customer Care.

•Guided project plans and reports on project progress using project-management tools and Gantt charts.

•Implemented and streamline processes successfully for Wholesale Billing monthly revenue of $800,000implementation and reduce billing usage errors and gain monthly revenue of $12,000 by establish automate review checkpoint processes.

•Implemented Lockbox automation of payments and bills to customers.

•Summit D Methodology was used in this project.

EDUCATION

Certification in ITIL v3 Service Management

Hartland Community College

2013 to 2013

Certificate in Agile and Integrated Project Management

St Edward's University Professional Education Center

July 2010 to September 2010

Certification in computer programming

ICM School of Business - Pittsburgh, PA 1976

SKILLS

Excel (8 years), It Project Management (10+ years), infra PM (10+ years)

LINKS

http://www.linkedin.com/pub/heather-katsapetsis/8/771/95

CERTIFICATIONS/LICENSES

ITIL v3

ScrumMaster®

July 2015

Certificate ID: 000442168 Certification Expires: 31 July 2019

offered by SCRUM ALLIANCE®.

ADDITIONAL INFORMATION

SPECIAL TIES/CORE COMPETENCIES

•International Infrastructure Project Management

•Integration / Migration Billing

•Functional Business Management / Calibration

•Configuration / Implementation & Deployment

•Change / Risk Management

•Production Service / Transition

•Billing Operations

•Portfolio Project Management

•Acquisitions / Startups

•Security Compliance / System Integrity

•Negotiation & Corporate Alignment

•Technical Supervision

•Coaching / Mentoring

•Metrics Reporting

Contact this candidate