Customer Service Administrative Assistant

OBJECTIVE

I am looking forward to being part of a productive team where my education and skills can be utilized for continued growth to benefit the organization and myself.

SUMMARY OF QUALIFICATIONS

Detail-oriented, accurate and organized

Excellent Positive Sales and Customer Service skills

Flexible, creative, and strong conflict resolution skills

Extremely productive and able to multitask in a high volume, high stress environment

Excellent Computer Skills: Email, Microsoft Office Suite

Great Verbal, Written, Interpersonal and Communication Skills

Excellent Tax Preparation and Consulting skills

Great Bookkeeping and Accounting skills

Extensive background of financial calculations, analysis, budgeting, reporting

Extensive General Administrative skills, reports, memos, proposals, filing

General PC operating abilities

Enrollment, Registration, Records keeping

Experienced in working with minimal supervision and meeting deadlines

EDUCATION

American InterConnential University

Bachelors of Arts, Business Administration Presently attending

Murray State University Murray, KY

Associates of Arts, International Relations Total Semester Hours Earned 90

EXPERIENCE

Driver License Technician Department Of Revenue

November 2016-Present, State of Colorado Government, Boulder, CO

Customer Service: Answer inquiries regarding Driver’s License policies and procedures

Advisor: Greet customers, obtain information

Confidential Document Handling: Daily reconciliation of cash, credit card and checks

Care Coordinator

June 2016-November 2016, PeopleCare Health Services Aurora, CO

Intake, 90 day visits, Continued Stay Reviews of new clients

Assurance: Maintain all scheduling of caregivers and respond to conflicts

Client/Consumer/Employee Satisfaction: Facilitate Client and Caregiver relationships

Training and Orientation: Supporting the agency’s orientation and training for Caregivers

Reporting: Enter necessary quality management and reporting responsibility reports

Regulatory Compliance: In conjunction with the Administrative and Director of Operations maintain knowledge of and ensure company compliance with all applicable local, state, and federal laws and regulations concerning the operation and provision of home care services personnel including but not limited to all ongoing requirements for continuing professional education.

Office Manager, Secretary II, Requisition Secretary

October 2009 to May 2016, Denver Public Schools Denver, CO

Maintain and balance all financial accounts, Manages Credit Card and Incidental Accounts

Maintain cash books, trial balances, daily journals and ledgers, prepare bank deposits,

disbursements vouchers, customer statements

Coordinates projects, tasks, calendars, schedules and verifies for accuracy and completion

Recordkeeping for purposes of payroll, and registration

Prepares & Distributes Newsletters and Weekly Bulletin

Reconcile Budget, Credit Card and Petty Cash, Process and pay orders

Maintain Department Balances- Accounts Receivables, Account Payables, General Ledger

Coordinate Travel for Conferences and Workshops

Coordinate and Arrange Payment of Independent Contractors

Order and maintain Supplies

Programs Used: Cayenta, Infinite Campus, Microsoft Excel

Any other duties as directed by Principal and Assistant Principal

Junior Accountant, Administrative Assistant

June 2006 – September 2009, Clifton Gunderson, LLP, Greenwood Village, CO

Establish and Maintain Management and Client files

Special District Services Financial Billing

Prepare records for storage and maintain file storage directory

Set up new clients, Prepare Meeting books, Proposal Letters, Engagement Letters

Copy, Scan, Email Fax, and Bind Reports

Financial Reporting, Budget and Audit Assessment

Coordinate and Event planning for Retreats, Conferences and Training

Assisted in preparation of financial statements, cash sheets, and budgets

Reconciled entries and internal ledgers to financial system reports

Accounts Receivables, Account Payables, General Ledger

(CBS) Client bookkeeping Solutions

Special projects to include Study’s

Maintain Confidentiality

SR Lending & Collections Officer, Administrative Assistant, Member Service Rep.

January 2000 - October 2005, State Department Federal Credit Union, Alexandria, VA

Answer Incoming calls regarding customer’s accounts, Evaluate and Counsel Account

Open new accounts process new loan applications

Balancing and Reconciling accounts

Creating weekly, monthly and quarterly reports, forecasting Budgets

Create procedures for associates to meet Federal Guidelines

Process and Encode Bankruptcies and Foreclosure

Compile Charge-off reports, Financial Analysis, Reports, and Budget Proposals

Research and Underwrite Loan documents: Personal, Commercial Real Estate, Mortgage

Assist attorneys with Proposals, loan documents, repossession, foreclosure and bankruptcy

Assist Title Specialists in handling overloading of titles

Create and Propose ideas to increase Financial Portfolio

Process incoming Writs, Garnishments, Liens and meeting strict deadlines

Brief Supervisor and CEO on departments progress and new proposals Maintain up to date

knowledge of Federal, Local, and State Laws and Statues regarding Lending, Repossessions,

and Collection practices

Maintain Confidentiality

CERTIFICATIONS

Associates in International Relations Murray State University

Notary Public State of Colorado

VITA Income Tax Professional Department of IRS

DRIVES State of Colorado Government

Blue Bear Software Public Schools Software

Medbill Government Medical Software

Infinite Campus Public Schools Software

GHR Global Human Resources Human Resources Software

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