Housekeeping supervisor

Jitender Tanwar

District-Faridabad Haryana

PIN – 121005, INDIA

Mob - +91-999*******

E mail - *************@*****.***

Career Objective

I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization.

Career Synopsis

•Focussed professional with a keen interest in Rooms Division Management

•A proactive team player with good communication skills.

Professional Learning

Front Office Management

Front Office Operations

Guest Services Management

CRM

Help Desk Management

Guest Relations Management

Ambience Management

Housekeeping Operations

Housekeeping Services

Housekeeping Operations

Attended in house 30 days cross training as Floor Supervisor.

Work / Internship Experience

Company Name

Fortune Park Hotels 5*

Designation (Dept)

Room Attendent

Duration

From:April-2013

To : September-2013

Company Name

Mangaldeep Hotel 3* Manali

Designation

Housekeeping Supervisor

Duration

From:May 2014

To :Till date

Key Responsibility Areas

Responsibilities and essential job functions include but are not limited to the following:

1) Assigns workers their duties and inspect work for conformance to prescribed standards of cleanliness.

2) Ensure that all offices, washrooms & warehouse are cleaned on a daily basis.

3) Ensure that adequate supply of cleaning materials is available.

4) Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

5) Coordinates work activities among departments.

6) Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and

maintenance of cleaning equipment.

7) Inventories stock to ensure adequate supplies.

8) Makes recommendations to improve service and ensure more efficient operation

9) Performs cleaning duties in case of emergency or staff shortage

10) Issues supplies and equipment to workers

11) Establish standards and procedures for work of housekeeping staff

Professional Certifications / Training / Workshop / Industry Exposure

Professional Certification:

•Certified in LEAD (Leadership Education & Abilities Development) Program

•Certified in fire Safety and Disaster Management from Safety Circle

•Office Assistant course

Workshop:

•Job Prospects with Hotels Internationally” by Mr. Sanjay Pandita, Banquet Manager, Crowne Plaza, Gurgaon

•“Role of Housekeeping in managing Hotel Operations and Job prospects in Housekeeping”, by Mr. Ajay Dhar, Executive Housekeeper, Optus Sarovar Premiere

•Emerging Trends and Scope of Facility Management by Brig. Ashok Jaitley,G.M Training, Knight Frank India Pvt.Ltd,Gurgaon

•Selected to be a part of Meet the Chef RituDalmia, at The Westin, Gurgaon, an initiative of NDTV Good Times

Industry Exposure:

•Orientation of the Hotel Industry at “Radisson Blu”, Gurgaon to be familiarised with the front end departments

•Visit to Kingdom of dreams, Gurgaon, India’s first live entertainment and leisure destination point

•Visit to Jaypee Greens Golf & Spa Resort, Greater Noida, a luxury 5 star property with a room inventory of 175 rooms and an illustrious clientele of eminent personalities such as Michael Schumacher and Sachin Tendulkar.

Education

2012 - 2013

Post Graduate Diploma in International Hotel Management

Indian Institute of Learning & Advanced Development (INLEAD) INDIA.

2008 - 2011

B.com

IASE University, Rajasthan with 1st division

2006-2007

Senior secondary from HBSE with 1st division.

2004-2005

Metric from HSBE with 3rd division.

Academic Project / Dissertation

Project Submission:

•Emerging Trends & Scope of Fast casual Restaurants in todays global market

•STP analysis of Hindustan Uniliver Products

Personal Strength

•Positive Attitude

•Good Interpersonal Skills

•Honesty & Integrity

•Adaptability

•Creativity

•Self Motivated

Personal Information

Marital Status

:

Single

Nationality

:

Indian

Date Of Birth

:

24th Sept 1988

Language Proficiency

:

English, Hindi

Computer Skills

:

MS Word, Excel and PowerPoint, OPERA (PMS)

Personal Interests/ Hobbies

:

Cooking, playing cricket and listening to music.

Passport No

:

K6380638

I hereby declare that the given information is true to the best of my knowledge & belief.

Date: - [Jitender Tanwar]

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