Technical Writer Manager

SCOTT L. COVER

**** ****** ***. ************, ** 46219 540-***-****

*********@*****.***

Statement of Purpose

Working as an Instructional Designer and technical writer I convert information into easily understood material. I am an advocate for usability; if the customer doesn’t use the material, it is of no value.

EXPERIENCE

Instructional Designer and CPE Support. Ernst and Young – Indianapolis, IN (Sept. 2013 - Present)

Responsibilities:

Facilitate online training and software for trainers on multiple platforms and topics

Create and revise documents for help topics used by learners and also help desk team

Provide technical support for end users on wide variety of topics

Information Designer/Technical Writer. Eli Lilly – Indianapolis, IN (June 2012-Sept. 2013)

Responsibilities:

Work with SMEs to create and update 5-25 documents per week with a 7 day turn-around in Rapid Development

Create documents to conform to the systems development life cycle

In charge of document control for Regulus Management and data-warehousing system for the group

Cross-train other members of the team to fulfill rapid development

Present at weekly staff meeting when Project Manager is unable to attend

Produce a status update report on a weekly basis for team and upper management consumption

Information Designer. AT&T – Indianapolis, IN (June 2011-March 2012)

Responsibilities:

Create contingency training for managers using a combination of hard-copy, online, and in person training

Convert existing documentation to meet new standards by utilizing SME resources

Technical Writer/Trainer. VBI - Virginia Tech, Blacksburg, VA (June 08-Oct. 2010)

Responsibilities:

Create training for all levels of users using a combination of hard-copy, online, and in person individualized training.

Create over 58 Camtasia video tutorials for various topics such as the intranet, wiki, project management, bug tracking, and Human Resources software.

oDesign timeline for videos

oPerform voice-over work or record SME’s voice

oEdit audio and video tracks as needed for post production

oConvert the raw video into various formats

Conduct numerous in-house training sessions to augment other training.

Assist VBI administrative division and other departments with the creation of specialized documents, QA testing of software tools, and provided overall technical assistance with VBI infrastructure tools.

CMS Trainer. UniRel Virginia Tech, Blacksburg, VA (Jan. 08-June 08)

Responsibilities:

Create user manual as an online resource through the CMS.

Train multiple levels of faculty/staff in use of Ensemble CMS.

Troubleshoot and QA online-based software.

Develop resources for long-term training and help of end users.

Technical Writer. GE – Power Turbine Systems, Salem, VA (July 07-Oct. 07)

Responsibilities:

Complete lifespan of software manuals from design to production.

Read schematics to get information for documentation.

Technical Writer. IBM Retail Solutions, Durham, NC (Dec. 06-July 07)

Responsibilities:

Assist the Line Manager with proposal and implementation of projects.

Complete lifespan of software and hardware manuals from design to production.

Technical Writer. Parata Systems, Durham, NC (June 06-Nov. 06)

Responsibilities:

Index manuals for pharmaceutical based audience.

Create and edit both user and technical manuals for robotic dispensing systems.

Instructional Support. NC State University, Raleigh, NC (Mar. 04-June 06)

Communications Analyst/Technical Writer. Corporate Express Information Technology, Des Plaines, IL. (Nov. 97 – May 01)

Technical Writer. ICONTROL, Watertown, SD (Sept. 95 - July 97)

PROFESSIONAL DEVELOPMENT & AWARDS

Certificate of Completion for Halogen EAppraisal software from Halogen, 2010

Member of the Fun Place to Work Committee VBI 2009

Certificate of Completion for Ensemble CMS (Rhythmyx) from Virginia Tech, 2008

Certificate of Completion for Train-the-Trainer session from Virginia Tech, 2008

Certification of Competency for Turbine Controls from GE Salem, 2006

Pride of Wolfpack Award for outstanding service from NCSU, 2005

Honorable Mention award for technical training manual from Society for Technical Communication (STC), 2000

Senior Instructor for ArtClay World (www.artclayworld.com)

SKILLS

Word Processing

Photo and Video Manipulation

Data and Content Management

Webpage Creation and Networks

Hardware

FrameMaker PageMaker Microsoft Suite EndNote RoboHELP

IDPro

Camtasia Studio

Photoshop

Illustrator

Final Cut Pro

AfterEffects

Fireworks

Flash

PaintShop Pro

Wiki

Liquid Office Jira

Rhythmyx Lotus Notes RT3

FrontPage

CMVC Dreamweaver MX IDworkbench Epic

Digital cameras

DV recorders

Computer peripherals

EDUCATION

Bachelor of Arts in English (Minor in Physics)

Indiana University, Bloomington, IN (May 1993)

REFERENCES

Available on request

Contact this candidate