Customer Service Maintenance

Lawrence Cole

***** **** **** *****: 623-***-****

Peoria, AZ 85383 Email: *********@*****.***

Executive Summary

High achiever with a proven track record of taking a business to the next level by exceeding revenue growth expectations. A take charge leader who embraces challenges and brings a cohesive approach to driving revenue and reducing costs by assessing personnel and situations, and proactively implementing the necessary strategies and operational efficiencies to ensure a consistent, high-quality approach to operations. Strong communicator with a proven track record of leading and motivating teams, resulting in staff commitment to delivering high standards and quality customer service.

Six Sigma Green Belt recognized for making sound decisions to reflect positively on business operations in alignment with a multi-site company’s vision, value, and goals to attain a competitive advantage and generate robust employer growth.

Visionary who rises above core challenges to improve the bottom line and achieve winning outcomes.

Exemplary communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, cross-functional professionals, and clients.

Excels in autonomous and collaborative work environments, leading staff by example with integrity to build strong teams that deliver solutions to expand revenue and attain business objectives.

Areas of Expertise

Maintenance Supervisor

Warehouse Lead

Logistic Coordinator

Warehouse Operations

Multi-Facility Management

Multi-Process Optimization

Shipping / Receiving / DD1149

Strategic Analysis / Planning

Regulatory Compliance

Contract Negotiations

Training / Development

Team Builder

Conflict Resolution

Trends Tracking

Process Improvements

Education & Training

Associate’s Degree in Business Management, Penn Foster College

50 Credit Hours in General Studies, University of Maryland

Six Sigma Green Belt (Since 2010)

Additional Military Education & Training / U.S, Army Senior NCO Leadership Academy

First Sergeant School / Army Pre-Commissioned Officer School Basic NCO Officer Academy

Primary NCO Officer Academy

Professional Experience

HONEYWELL TECHNOLOGY SOLUTIONS and KRRwyle, COLORADO SPRINGS, CO 1999 – 2016

LOGISTICS COORDINATOR / MAINTENANCE TEAM LEAD (2009 – 2016)

Developed and implemented department logistics work plans, verifying site and carrier requirements, resolving problems concerning transportation; logistics system imports exports and customer issues.

Developed tracking Metrix of shipments of all equipment and material to assist in weekly status updates.

Coordinated department work schedule, maintenance and warehouse work plans for all actively.

Maintained inventory of supplies and ensured that each service kit has the proper quantity.

Coordinated the shipment of equipment and material with project managers to ensure on time delivery

Created and managed department purchased orders tracking system for tools and material with 95% accuracy.

Conducted visual inspections of out bound shipments and incoming tools and material.

Designed material flow management system to meet maintenance requirements.

Completed DD1149 shipment documentation and coordinated all International and domestics shipments of test equipment and materials.

Developed maintenance team 5S program to maintain good housekeeping in the warehouse.

Designed maintenance and warehouse daily safety check list.

LOGISTICS PLANNER / LEAD MECHANIC (2001 – 2009)

Utilize broad scope of industry knowledge to successfully performing depot level maintenance on United States Air Force Satellite Antenna and support equipment, and maintaining and conducting department logistics requirements.

Redesigned the movement of material and equipment to maximize value and minimize cost.

Provided warehouse coordination and control to ensure effective daily operations.

Verified inventory computations by comparing them to physical count of stock and investigated any discrepancies.

Pack and unpack items to be stocked on shelves in warehouse.

Completed DD1149s shipment documentation and inventoried and packed test equipment and materials for international and domestic shipments.

Developed and implemented a department quality control procedure for all incoming and outgoing equipment and material.

Determined proper storage methods and identification, location based on equipment requirements.

Monitored all transportation operations, including quality control ensuring all transportation services met contract obligations.

Designed a new warehouse layout and ability to receive merchandise from offsite locations.

Organized and facilitated two in service training programs for a staff of twenty.

Planned, organized and monitored warehouse operations.

SHIPPING & RECEIVING AND WAREHOUSE LEAD (1999 – 2001)

Drove operations success by performing in multiple functions within a fast-paced warehouse, including efficiently managing high-volume repacking and replenishment, as well as seamlessly overseeing shipping and receiving efforts.

Oversaw dispatching routing, tracking, shipping activities to ensure safe, prompt and accurate delivery

Directed an eight-member team to develop the most efficient routing system to track supplies and test equipment around the world.

Ensured all equipment and material was inventoried and accurate inputted on the DD1149 for shipment.

Successfully mentored and managed a team of 6 personnel to meet or exceed goals.

Conducted warehouse walk arounds to answer any questions, evaluate operations and solve any problems.

Implemented warehouse action plan.

Coordinated equipment and material delivery schedule between departments.

Organized warehouse test equipment storage area to maintain better accountability and more efficient method ways of shipment of equipment to the tracking stations.

Coordinated turn-in of antenna equipment to DRMO using DD1149 and turn-in documentation.

Formulated a new warehouse layout and ability to receive merchandise from offsite locations.

UNITED STATES ARMY, VARIOUS LOCATIONS 1978 – 1998

COMPANY FIRST SERGEANT / OPERATIONS MANAGER (1997 – 1998)

Applied strong leadership talents toward serving as the senior enlisted advisor to the commander tasked with comprehensively setting companywide standards and ensuring operations were performed in alignment with goals.

Collaborated with companywide leadership to build a more cohesive and organized unit.

Coordinated and Supervised day to day operation to ensure maximum daily success was achieved.

Developed and implemented company duty roster for all assigned duties.

Developed company vehicle and weapon system maintenance plan.

Designed company personnel and equipment deployment plans.

Formulated and executed a personal and equipment deployment plan.

Coordinated and supervised company transportation and logistics program.

Provided guidance to company commander while identifying potential challenges.

Designed a testing program to evaluate comprehensive experience and knowledge levels.

Successful Army recruiter enlisted over 235 applicants in four years.

Awarded Army recruiter of the year for 220% volume.

Technology

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Active DOD Clearance (Secret)

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