Real Estate Management, forecasting, compile projections, project mgt

Steve Hays

Cleveland, OH ***** ***********@*****.*** 216-***-****

Target Position: Senior Business Operations Analyst

Real Estate Management and Development, Finance, Operations, Forecasting, Analytics, Business Management & Consulting, Business Development and Private Equity Experience

Multi-dimensional executive possessing broad experience in operations, driving start-up, turnaround, growth and acquisition of companies. Initiate financial and operational strategies that drive value and impact positively on top- and bottom-line performance. Noted for tenacity in pursuits. Build and lead cohesive, empowered teams. Interface easily with internal and external stakeholders. Form critical connections with C-level executives across industry lines. Effective decision-making and problem solving skills. Maintain current knowledge of applicable laws and regulations. Selected achievements:

Leadership: For over 10 years directed National Senior Living Practice for Ernst & Young which included 50 professionals possessing different levels of expertise and organizational positions.

Business Operations and Development: Identify professional business service needs for hundreds of organizations leading to over $2 billion in financings and over $10 million in fees.

Financing/Acquisition: Assembled $120 million capitalization in less than 60 days for purchase of 10 senior living asset portfolios and gained commitment for an additional $500 million for Main Street Senior Living Companies.

Turnaround: Led changeover of three underperforming senior living assets within a publicly held senior living portfolio. Protected $300 million in investments by replacing operators in two of the three facilities and identifying more than 10% in expense and revenue enhancement initiatives within a 90-day period.

Crisis Management: Led 12-member multi-disciplinary team from Ernst & Young in the financial and market evaluation of a 400-facility portfolio held by a publicly held long term care organization. Identified more than $80 million in annual savings through operational and capital expense assessment and asset divestiture.

Professional Experience

Hays Advisory Services, LLC, Cleveland, OH, 2012–CURRENT

Real estate, business development, business operations and financial advisory consultancy.

OWNER

Engaged by numerous owners for sales, operational and financial advice and support. Served as sales and marketing representative for major rehabilitation company in selling a substantial rehab opportunity in newly targeted market. Apply insights and knowledge of senior living provider issues and processes to enable clients to solve complex business problems. Provided excellent service to internal and external business partners. Full P&L responsibility. Selected engagements:

Performed owner’s representation services for Sisters of Charity in development plans of $100 million full-scale senior living community.

Prepared litigation information in NBA bankruptcy and provided expert opinion in other bankruptcy cases

Symbria Advisory Services, Chicago, IL, 2016–2017

Consultative selling with senior living organizations to envision and create repositioning plans and new revenue enhancement initiatives.

Director of Business Development

Through extensive industry contacts, positioned SAS with three major program management roles and generated solid commitments to develop senior housing and garner fees of $1 million+ per project upon completion. Worked with President and CEO of SAS to formulate plans and launch the campaign while supervising/advising three other team members.

Resultant plans to generate up to $2 million NOI per project.

Provided due diligence and structuring advisory for senior housing acquisition company.

Health Care REIT, Inc., (now Welltower) Toledo, OH, 2009–2011

$26B real estate investment trust at the forefront of senior living and healthcare real estate.

SENIOR VICE PRESIDENT

Directed a specialty area with company related to all campus-based senior living assets. Served as relationship manager for $600 million senior living portfolio accountable for over $40 million in lease payments. Strategized with C-level executives in company and with community operators on revenue enhancements, expense reductions, and leasing vs. ownership. Worked closely with all other department heads and analysts to leverage total company capabilities creating a winning go-to-market strategy and superb execution. Ensured implementation and monitoring of compliance. Worked at the forefront of negotiations in removing underperforming management companies.

Part of internal team that evaluated $1B senior living portfolios for potential REIT Investment Diversification and Empowerment Act (RIDEA) transactions.

Saved owners $200 million in asset value by transitioning in new operators at several senior living assets.

Led multiple teams of underwriting and quality control professionals.

Provided quality loan decisions on a variety of asset dispositions and acquisitions.

ParenteBeard, LLC, (now Baker Tilly), Mechanicsburg, PA, 2007–2009

Ranked 15th among accounting firms in the U.S. A leader in business advisory services to senior living companies, small businesses, middle market companies, non-profits, and SEC registrants.

DIRECTOR

Oversaw real estate operations business line within the Senior Living Consulting Practice. Led interim executive positions for struggling business. Built and mentored teams of financial operational professionals. Utilized a broad understanding of federal and state laws related to the facility operation. Developed and implemented annual business plans and conducted monthly, quarterly, and annual expense and revenue budgets. Led productivity and efficiency of the team via reporting, system reviews, and work queues based on capacity and volumes. Supervised 8 professionals and directed activities of 3 others.

Attained more than $1 million in new sales within first year by penetrating Western Pennsylvania and Ohio markets.

Performed financial analyses and studies for $300 million in senior living property financing.

Main Street Senior Living Companies, LLC, Nashville, TN, 2005–2007

Real estate development, acquisition, and management company of senior housing properties.

EXECUTIVE VICE PRESIDENT AND CHIEF FINANCIAL OFFICER

Co-founded partnership to develop, acquire, and handle moderately priced senior living properties. Created memorandums with project and site-specific business and project plans, financial models, and potential returns to attract investors to the senior living facilities. Maintained positive relationship with representatives of government agencies who surveyed and inspected the Community. Held full P&L responsibility.

Prepared development plans that yielded more than 20% returns for investors and Main Street, respectively, on $3.2 million investment equity and $2 million NOI per property. million to $16 million and $21 million market value.

Raised $120 million in equity, mezzanine, and mortgage financing to develop, and operate senior housing facilities at Main Street Senior Living Companies.

Miller-Valentine Group, Dayton, OH, 2004–2005

Commercial and residential real estate company that focuses on offering expert services in the areas of construction, development, design and renovation, property management, and realty.

VICE PRESIDENT, HEALTHCARE

Recruited to expand company healthcare initiatives beyond Southern Ohio market. Directed development of and assisted in the monetization of health facilities, including medical office building. Guided team performance related to service delivery, quality expectations, and productivity benchmarks. Worked with partners to develop new real estate ventures and guide investment in moderate income senior living.

Formed joint venture team consisting of nationally known management company, architects, capital sources, and contractor to develop, build, and oversee a proposed retirement community of a major Big Ten university.

Initiated start-up company in moderate income senior living business projected to generate 50% NOI margin.

Ernst & Young, LLP, Memphis, TN Cleveland, OH Chicago, IL, 1981–2003

Big 4 global professional services firm. Progressed from Staff Consultant to Partner within Healthcare Consulting Group.

PARTNER, HEALTH CARE REAL ESTATE PRACTICE,

MANAGING PARTNER, NATIONAL SENIOR LIVING CONSULTING PRACTICE, 1993–2003

Concurrently served as Managing Partner of Senior Living Consulting Practice, while also promoting Healthcare Real Estate Practice. Identified and hired top talent. Headed $20+ million senior living business and teams comprised of 50 consultants with expertise in change management, forecasting, budgeting, HR, business development, billing, client services, and operations. Advised clients on raising capital for start-up or refinancing, ranging from $15 million to $80 million. Instrumental in growing national senior living consulting practice staff from 3 to 50+. Worked at a strategic and conceptual level and also at a detailed, operational level. Led entire business from recruiting to financial statement oversight.

Raised $2B+ in public financing for residential and commercial real estate clients and producing more than $10 million in fees.

Achieved 20% to 30% profit margins on key projects.

Developed strategies and tactics for increasing market share within existing accounts and markets, while expanding into select industry segments.

Education and Affiliations

BBA, Banking and Finance, University of Mississippi, Oxford

Current and previous affiliations: Assisted Living Federation of America, Board Member National Association of Corporate Real Estate Executives, Member Institute of Management Consultants and Certified Management Consultant, Member Continuing Care Accreditation Commission, Financial Advisory Panel Leading Age/CARF

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