Sales Representative Customer Service

SHANEQUA LEWIS

**** **** ******** *****, *************, GA 30045 **************@*****.*** 678-***-****

PROFESSIONAL SUMMARY

A result-driven Customer Service professional with over ten years’ experience in customer support. Knowledgeable in Windows. Proven track record for diagnosing complex problems. Consistently delivering effective solutions, Excellent analytical, leadership, and communication skills. Well organized, focused, detail-oriented and proven ability to lead and motivate project teams to ensure success.

CORE COMPETENCIES

•Computer proficient in Microsoft Word and POS systems

•Typing: 55 wpm

•Work well under pressure

•Grasp new concepts and assignments quickly

•Outstanding Communication skills: Listening, Verbal, Written

•Operation of multi-line telephone systems

•Outstanding problem solver

•Exception multi-tasking skills

•Exceptionally detail oriented

•Adaptability

•Followed product quality control procedures

PROFESSIONAL EXPERIENCE

Sitel Lawrenceville, GA

Technical Support Representative (WFH) 12/2015 to June 2017

Provided troubleshooting assistance successfully

Maintain composure and patience in the face of difficult customer situations.

Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions

Met and exceeded daily call goals of 40, usually completing a total of 62 or more calls per day

Medallocators Lawrenceville, GA

Assistant Medicare Lien Coordinator 3/2013 to 12/2015

•Assisted in acquiring information from Medicare and Social Security benefits to assist clients in obtaining social security benefits

•Maintained great professionalism and communication both verbally, chat and email

•Analyzed and critically found solution for complex issues successfully

•Efficiently used HIPPA and PIA

Growth Development Systems Buford, GA

Sales Representative 1/2009 to 3/2013

Handled complex service orders and scheduled diagnostic visits

Persuasive communicator, use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales

Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long terms, loyal customer base

Blue Cross Blue Shield Pennsauken, NJ

Insurance Representative 4/2006 to 12/2008

•Met and exceeded daily call goals of 32, usually completing a total of 50 calls per day

•Reviewed and verified data, such as age, name, address, principal sum and value of property on insurance applications and policies

•Modified, updated and processed existing policies and claims to reflect company change in beneficiary, amount of coverage, and type of insurance

•Updated client information as well as ensured clients were up to date with information pertaining to their individual account

Academy Collections Philadelphia, PA

Collections Clerk 2/2002 to 1/2006

Communicate with debtors by telephone and in writing to manage debtors and arrears process

Investigate payments arrears in the portfolio and code debtor appropriately in order to determine following collection process steps

Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection/recovery

Received Inbound and outbound calls to customers and advised them of debt

EDUCATION & PROFESSIONAL ACTIVITIES

Phoenix University Atlanta, GA

Bachelor of Science in Communication 2019

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