Systems Administrator

Gary Jacobs

**** **** ****** ****** *********, CO 80110 303-***-**** ****@**********.***

Experienced Systems Administrator and IT Professional

Summary of Qualifications

Dynamic, results-driven Information Systems Professional with a 20-year track record of success in network and system administration, with an emphasis on emerging technologies, virtual computing, and effective networking solutions. Focused leader who excels at creating solutions for the employees, clients, and the company. Successful record of completing set goals and meeting deadlines. Decisive, motivational technical manager who thrives within high-pressure environments.

Expertise encompasses:

Virtual Computing Network Design and Upgrades Storage Solutions Hardware, Software, and Networking Equipment Client Services and Support Small, Medium and Large Network Environments Technical Documentation Disaster Recovery Planning Departmental Management Project Management Vendor Management Team Management

Network and Systems Administration Experience

Systems Administrator, LenderLive (Denver, CO) 2-2015 to 7-2017

Support the day to day operation of the Data Center, including virtual and physical servers. Working extensively with Active Directory and Group Policy for 1000 server environment. Build servers (physical and virtual) while maintaining appropriate documentation. Administer network monitoring operations using Operations Manager within the datacenter / server environment. Perform backup and recovery operations and support disaster recovery efforts. Administration of MS Windows Server core platform services. Administer End Point Protection for the server environment. In charge of backup operations using Backup Exec 2012, four robotic tape libraries, as well as disk-to-disk backups . Administered virtual backup operations utilizing Actifio backup appliance. Assisted in software releases for the development side of the house.

VMware / HyperV Virtualization / Windows 2012 R2 / 2016

EMC Vmax SAN 12PB of Storage

Citrix XenApp

Exchange 2010

Dell Blade servers

Systems Administrator, US Department of the Interior office of the CIO (Denver, CO) Contract 7-2014 to 2-2015

Support the day to day operation of the Data Center, including virtual and physical servers. Working extensively with Active Directory and Group Policy for 350 server / 50k - 70k client environment. Build servers (physical and virtual) while maintaining appropriate documentation. Administer network monitoring operations using Microsoft Operations Manager (MOM) within the datacenter / server environment. Perform backup and recovery operations and support disaster recovery efforts. Administration of MS Windows Server core platform services. Administer End Point Protection for the server environment. Administer monthly Microsoft patch cycle for the server environment.In charge of backup operations using Backup Exec 2010 R3, a IBM robotic Tape Library, as well as disk-to-disk backups.

VMware and Microsoft Hyper-V Virtualization / Windows 2012 R2

EMC SAN / Brocade Switches / 120TB of Storage

Dell / IBM Blade servers

LAN Administrator, US Department of Energy (Golden, CO) Contract 2-2014 to 7-2014

Support the day to day operation of the local computing network, including virtual and physical workstations, servers and peripherals. Working extensively with Active Directory and Group Policy, create and maintain Group Policy. Create, delete, and maintain user accounts, user groups, mailboxes and computers. Build servers and workstations (physical and virtual) while maintaining appropriate documentation. Perform backup and recovery operations and support disaster recovery efforts. Administration of print servers, DNS, DHCP, and MS Windows platform services.

In charge of backup operations using NetBackup 7.5

Symantec NetBackup 5220 Disk Storage Vault / Dell PowerVault TL4000 Tape Library

VMware 5.5 / vSphere / VMware Horizon View / PCOIP

EMC SAN / Brocade Switches / 120TB of Storage

Dell M1000 Blade servers

Systems Administrator, TriZetto Corporation (Greenwood Village, CO) Contract 6-2013 to 11-2013

Working as part of the Application Release and support team for a new product roll-out. Supporting multiple environments with 100+ servers per environment. Resolved any problems within the application environment. Working through change control, updated the software environment as requested. Assisted as a stand-by resource during go-live events.

Implement and upgrade customer facing hosted software solutions

Work closely with Project Managers, Technical Solutions Managers, Quality Assurance, and Customer Support

Supported VMware 4.x and 5.x hosted environments

Supported Windows Server 2003 and 2008R2 in a routed / firewalled network

Worked closely with the NOC and Data Center to resolve connectivity issues

Worked closely with the Platform Services team to resolve system build and OS issues

Supported IIS 6.0 and 7.5

Supported applications using SQL and Sybase

IT Manager, St. Julien Hotel & Spa (Boulder, CO) 4-2012 to 4-2013

Responsible for ensuring the stability and integrity of in-house voice, data, video, and wireless network services. Participate in all installation, monitoring, maintenance, support, and optimization of all network hardware, software and communication links. Analyze and resolved network hardware and software problems in a timely and accurate fashion, and provided end user training where required. Maintain a Data Center consisting of 20 virtualized servers running under the VMware platform as well as various physical servers, networking devices and phone system.

Oversee and implement direction of all computing technology associated with Information Technology at the Hotel.

Worked closely with vendors, negotiating competitive contracts and contract renewals for the entire IT infrastructure.

Provided leadership in setting the overall technical vision of the hotel.

Provided maintenance and support for desktop and laptop computers, hardware, software, and end users.

Develop and oversee implementation of solutions consistent with business strategies and goals of the property.

Evaluate property needs and technologies that can provide solutions.

Ensure acceptable performance in computing and network systems.

Work effectively with other department heads and managers to ensure related systems are functioning properly.

Ensured that the property is in complete and current compliance with all applicable laws, statutes and requirements related to systems, software, hardware, safety, and users.

Network Administrator, Frontier Oil and Refining, Inc. (Greenwood Village, CO) 4-2007 to 8-2011

Capably create, manage, maintain, and support all internal and external information networks for the corporate office, continually developing company-specific intranets and external networks that are efficient, effective, and secure.

Fully manage a Data Center consisting of 18 production servers and 13 servers used as a test network running Windows Server 2003 and 2008 in an enterprise environment connected through an MPLS WAN to remote sites.

Support Exchange 2000, 2007, OWA, mobile devices, MacAfee Enterprise, Backup Exec 12.5, Surf control email, WEB filtering, ISA Server 2000, 2003, and 2006, VMware virtualized environment managed with vSphere and vSphere Data Recovery, Nimbus network monitoring, and Checkpoint enterprise endpoint protection.

Install and configure hardware, including hard drives, tape drives, network printers, network adapters, video cards, and IP cams. Set up and configure network settings, including crucial security settings.

Manage user account information including rights, security and user groups.

Build servers and workstations, as well as install and configure software and operating systems.

Monitor server performance, security, and reliability both on-site and remotely.

Resolve software and hardware issues through experience and a high-level understanding of memory usage, DLL files, operating system deficiencies, and application limitations.

Perform regular maintenance on all systems, updating users, resetting passwords and ports, backing up tapes and SQL, maintaining AD, updating servers, and removing potential viruses.

Resolve firewall, WAN/LAN, TCP/IP, IPX/SPX, and DNS issues.

Prepare detailed reports on inventory and network/file/user status as needed.

Work closely with the Executive Management Team, providing updates, status reports, and completion information while offering recommendation to existing systems.

Train and mentor junior network administrators, ensuring that standard technical processes are followed.

Systems Administrator, Sport Haley, Inc. (Denver, CO) 8-2004 to 4-2007

Competently provided system administration, backups, server builds, virtual machines, and network troubleshooting for 12 servers, 70 internal workstations, and 34 external VPN connections.

Managed communications and connectivity for 3 T1 connections, 12 analog lines, 12 mobile devices, and 100 station/call center Seimens Highcom 300E Switch phone system.

Responded promptly to down systems or network problems. Accurately troubleshot LAN/WAN issues.

Applied security updates for servers. Administered system upgrades, backups, patching, scripting, connectivity, and disk assignment. Verified backups and virus signature updates daily.

Managed moves, adds, and changes to the network. Setup and managed the secured wireless network.

Deployed new PCs and laptops, including builds, configuration, updates, and imaging.

Worked closely with vendors, negotiating competitive contracts and contract renewals for the entire IT infrastructure.

Owner and Technical Consultant, Professional On-site Services (Denver, CO) 11-2001 to 8-2004

Provided hardware, software, and networking consulting services to small and mid-size businesses and residential clients throughout the Denver region.

MIS and Systems Administrator, Winepress Publishing (Enumclaw, WA) 11-1999 to 11-2001

Designed, configured, implemented, managed, maintained, and supported all LAN, Internet, Intranet, procedures, and policies, establishing a client/server information infrastructure that interconnected the NT Domain, web, email, proxy servers, PC and Macintosh workstations, and network printers.

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