Customer Service Representative

Jeffrey Newsome

*** **** ******, ******, ** ***64 - Home: 304-***-**** - **************@*****.***

Professional Summary

Knowledgeable and motivated customer service representative who excels in building and facility maintenance in a manufacturing environment. Areas of expertise: welding and hazardous waste management.

Safety-conscious technician well-versed in vehicle maintenance and repair. Trustworthy, dependable and professional.

Skills and Abilities

Strong mechanical skills and job shop experience

Hand/power tools

Certified welder

Safe driver training

Brake systems and brake repair

Steering systems

Automotive technician/auto repair

Engine repair and service

Oil changes

Client service and communication skills

Problem solving

Ability to meet deadlines and production goals timely

Employment History

Scotts mobile Service August 2016- June 2017

Romulus Michigan

Position: Trailer technician

Provided excellent customer service

Provided shop safety by working in a safe manner

Checked vehicles to ensure mechanical, safety, and emergency equipment is in good working order

Reported any mechanical defects and took proper procedures to fix them

Down River Cleaning January 2016 - July 2016

Wyandotte, Michigan

Position: Carpet Technician

Cleaned windows, glass partitions and mirrors.

Scrubbed, top-coated, buffed and varnished hard floors.

Promoted building security by locking doors and checking electrical appliances for safety hazards

Handled, mixed cleaning detergents and prepared chemical cleaning solutions safely.

Cleaned in and around buildings, prioritizing safety at all times.

Thoroughly scrubbed and cleaned bathrooms, fixtures and partitions.

Maintained carpet life and cleanliness.

Fire and water damage clean up and control.

Mold removal

Trauma clean up

Penske Truck Leasing August 2012 – July 2015

Warren Michigan

Position: Diesel Service Technician 3

Repaired, replaced and adjusted brakes and brake pads.

Tested vehicles and their components and systems

Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.

Communicated effectively with customers on future problems and repairs that might need to be addressed.

Reviewed work orders and discussed them with supervisors

Safely used all hand and power tools including the T-stripper, T-Cutter, torque and wrench.

Upheld top-quality workmanship and excellent customer service

Cleaned and removed grease on engines and engine compartments using specified chemicals safely.

Managed and maintained the necessary level of supplies for the shop.

Verified vehicle serviceability and quality of work by conducting test drives and adjusting controls and systems.

Education

High School Diploma- 2011

South lake high school St. clair. Shores, Michigan

References

Available upon request

Contact this candidate